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About Barrie

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  1. This is ridiculous!! This is third time in almost as many months that Kaspersky have asked for traces etc. Why should it be the responsibility of the customer to go through a complicated fault finding process every time Kaspersky Software Engineers cause the product to malfunction. Do we get a refund for the amount of time the product fails to work! ?
  2. I agree, I still can't get Secure Connection to work on either my Windows 10 PC or my mobile (Android). The same issue arose the last time Kaspersky updated the version. Why can't they just leave it alone? Or at least give customers the option of whether to install a new update or not? - "If it isn't broke, don't fix it!!" - I am getting really frustrated with Kaspersky and am seriously considering not renewing my Kaspersky subscription and replacing it with a more stable Ant-virus product instead. The time now is 23:10 in the UK, and the issue still hasn't been fixed.
  3. Yeah, I actually noticed the issue on my mobile (Android) first. I then checked my Windows PC and discovered it had the same issue. Unfortunately, I uninstalled the Secure Connection app on my mobile (big mistake!!), as now, to re-install it, it only provides the option of either the Free/Standard (200mb limit) version or buying a new subscription via Google Play. I have logged a request with Kaspersky Technical Support to resolve the issue.
  4. Same here! I also tried uninstalling/re-downloading etc. Glad it is not just me experiencing the Secure Connection issue. I tried reinstalling Secure Connection on my mobile, but it only installs the free/standard version (via Google Play) and doesn't have an option to reactivate existing subscription without re-purchasing it!! Really frustrating!!
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