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About jonand

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  1. VeraCrypt as described here https://www.veracrypt.fr/en/System Encryption.html seems also to be a good alternative for Windows users (I use Win 7 myself) but I have neither tested it. And I found that BitLocker could be an alternative for Windows 10 Pro-users, not included to home users. I don't have the necessary skills to evaluate what of these alternatives that would be best for home users. I only see the need for it to make the computing more safe to the public (including myself).
  2. I think that transparent whole disk encryption with pre-boot authentication and preferably also singe sign on should be a standard part of a complete security package nowadays, but it isn't. My computer is protected with boot password and drive lock password but if it gets stolen would it still be possible to read the files from the disk if it is connected to another computer. The data encryption feature that is part of Kaspersky Total Security shows that you at Kaspersky also is aware of the need of encryption to protect sensitive personal files if the computer gets stolen and I have played with that feature now but is not quite happy with it. It only protects some files as some files has to be left out of the encrypted storage. One example is that the Google Drive sync application refuse to read and write to the virtual disk opened when the encrypted storage is open. But there are also data spread around in Windows System catalogues. I will not use this feature any longer as too many files has to be left out of it. What I would like to see is something like DriveCrypt Plus instead https://www.securstar.com/en/drivecrypt-plus-pack.html. I have not tried that software yet but if it works as well as it is described would it be as easy as I want it to. It should encrypt the whole disk, use pre-boot, which preferably also logs on to Windows, and be transparent to the user after log on. I believe that you at Kaspersky should be able to implement like that and that it could be part of your Total Security package. Or am I asking for too much?
  3. You are right. I tried this way just only because the people at Digital River that have got the information above seems to just not understand what I am saying. Their answers in every mail is mostly nonsense like "try again" or "We apologize that you are unable to renew the subscription" (thanks! I already know that!). This is a crazy situation because the problem is connected to a payment service that belongs to Digital River that seems to have no better support than like this. It is not a technical problem with the product (Kaspersky Total Security) but with their external partners payment service which they can't support. Digital River seems to not have any kind of technical support themselves, not what I have found, and now is it 13 days left until I must migrate to something else in panic, just only because of a payment service that not works. It is indeed crazy. A personal opinion is that Kaspersky should consider find a new partner for their payments as a situation like this demonize their brand!
  4. I have a problem I don't know how to solve. My Kaspersky Total Security license for 5 units is running out in 14 days, at 2018-05-17 and I can't renew it only because Digital River at Ireland's payment service just not work! It fails every time I try to pay for the renewal with my MasterCard with an error message that in Swedish says "Betalningsattesteringen misslyckades" or translated to English something like "Payment Certification Failed". An reason to that could have been that my card is closed for unauthorised payments on Internet or closed for payments in the European region where Ireland is located, but it is not because I have opened my card for such payments before I try to execute the payment. Another reason could be that my card is running out of validity in June but then should I not be able to pay with it anywhere else. This information is important to ensure that the failure is with the payment service and not with my card, which is what I believe. I have tried to execute renew the licence about 30-40 times now and then over the last week while I have been in a discussion about the problem with someone at kaspersky.se.cs@digitalriver.com, but they seems to just not understand what I am saying. Maybe are they less skilled in English compared to me (my English is uhm, not perfect, I know ;) or maybe are they just not interested in finding a solution. I don't know. I just begin to realise that it seems to be mostly waste of time to ask them for help any longer. I have tried with different browsers of course, Firefox, Chrome and Internet Explorer, and even with Chrome on my Android mobile. I have even tried to buy a brand new license with no discount, the result is same, it fails! I would like to continue use Kaspersky Total Security but it seems that I will not have a chance to renew my license and I don't want to change security software with this short notice and just because the people at Digital River can't realise that their payment service just not work! Are the people at Kaspersky aware that they may loose customers because they can't renew the license? I am anyway NOT satisfied with this! I have spent far too much time on it already!
  5. Thanks! And that is exactly what I also have begin to do now after the incident above, except that I also paste the new password to Notepad until I have verified that everything went fine. That is a workaround but it is feels a bit wrong as it is a way to circumvent the security process that is assumed for KPM where the passwords never should be stored in clear text. So I think that the team behind KPM should look at this and see what they can change to make it more safe to change existing passwords.
  6. I have used Kaspersky Password Manager for a month now as part of a Kaspersky Total Security subscription and it is great in many ways so I have migrated much of my current passwords into it. But I have found that changing an existing password is dangerous! It should preferable be used with the password generator that generates a new password for the field where the new password should be entered, usually twice after a first field where the existing password should be entered. But it is just too easy to get into a situation where a password for a site is successfully changed but where the new password never gets stored in Kaspersky Password Manager. And that is exactly what happened to me for one of my most important sites. I have to order a new password that will be sent to me by postal mail in 2 days. If it not were that Kaspersky Password Manager works so well with the browsers I use would the natural step be to stop using Kaspersky Password Manager and go back to my current password manager. But it would be better if necessary changes could be made to Kaspersky Password Manager to make the process for change of an existing password less dangerous. One thing to introduce to achieve this would be if Kaspersky Password Manager stored some password history. As soon as an existing password is changed should the existing password be stored in a history where for example the 5 last used passwords for that login are stored. Then could I always find my last password if the password change not is successful. But in this case did I loose the new password, not the old, and there must be a way to make the process for password change less dangerous to avoid that too. A first thing would be to avoid that the clip board, where the new generated password is stored temporarily, not gets automatically cleared that fast as now. And maybe should Kaspersky Password Manager contain a password change feature where both the old and the new passwords are stored until I have copied the new password myself to the field where it should be entered. These are things I would like to see in a next release as soon as possible. Or have I just not understood how to change password safely with Kaspersky Password Manager? /Jonny
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