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chainwheel

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  1. I called support and they are sending me step by step solution via email, so we'll give that a try to get KSC operational. STEP 1 Can you show me what you see with a screenshot? For more details, here is how to take a screenshot: http://support.kaspersky.com/us/492?cid=pe STEP 2 To further investigate the issue email back a report generated by the GetSystemInfo 6 utility: https://support.kaspersky.com/us/general/dumps/3632#block1 STEP 3 Step 1 - Enable Traces Open Kaspersky Click on 'Preferences' Click on 'Reports' Check the box for 'Enable trace logs' Close the preferences window. Step 2 - Recreate the Issue Complete the steps to reproduce the issue. Step 3 - Disable Traces Go back into 'Preferences' Click on 'Reports' Uncheck 'Enable Trace logs'. Step 4 - Enable Library Folder Open Finder > Applications > Utilities > Terminal In the terminal, type in the following(be sure to keep the spaces as they are): chflags nohidden ~/Library Press Enter when completed. Access to the Library folder is now available. Step 5 - Gather Logs Open the Finder Click on your Username > Library > Logs > Kaspersky Lab Highlight all of the files in the folder, right click and select 'Compress # of files' Please send the file 'Archive.zip' so we can further review the logs. . Having trouble with the steps we provided? We want to help! Please contact us right away using one of our live support options (available every day from 5:00am – 11:00pm Eastern Time): http://support.kaspersky.com/us/b2c#region and reference your incident ID so we can better assist you. If your issue has been resolved, please let us know. If you do not reply we will automatically resolve your request in 7 day(s).
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