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Everything posted by jimgironde

  1. Sorry to come back with another question! I mentioned earlier that I had done an ISO download. This was following a problem were I receiving no updates including Nov. I contacted Microsoft and they took over my laptop online which was pretty scary! They said my upgrade from 8.1 to 10 was not looking good. They gave me a direct link to download an ISO which included the Nov update. I have this saved to a DVD. If I do a factory restore to 8.1 I will end up with an upgraded version of W10 instead of a clean install. I understand a clean install is better than an upgrade. Would it not be better to put the clean install back on? Or would it be possible to use the system "refresh" option that puts it back to a clean state? And then carry on from your point 4?
  2. Don is factory restore possible? This would take me back to 8.1, but I thought the terms of free W10 update was that you could only revert backwards for 1 month?
  3. Just when I thought I knew what I was going to do, I am now confused!! In an earlier post you suggested I should uninstall Office to see if it remedies the situation? If you are saying there is no conflict between Kaspersky and Office then you are saying there is a conflict between Office and W10, because W10 does not support Office 2003? I would understand that but, and its a big but, Office 2003 works fine with W10 when Kaspersky is not installed. I need to square the circle but my brain is missing something!!
  4. Okay give me a few days to see if Office 2003 is the problem. Is there anything that I can switch off in Kaspersky settings so that it will ignore all Office applications?
  5. Don thanks for your words! In post 5 you say that "I have issues with the event log filled with errors" Should I worry about that? I have found W10 very picky. I was previously running W7.1 on a Sony Vaio and never ever had one problem in over 5 years. Since buying my Toshiba and running W10, it wobbles every day in minor ways. Presumably errors are not serious? As regards Office 2003, because Kaspersky worked fine prior to Nov update, are you saying that something in the Nov update has altered the dynamics between Office 2003 and Windows 10 that Kaspersky doesn't like? If I uninstall Office 2003 and Kaspersky runs fine, does that mean the two cannot live together, or would there be a tweak? I am just trying to evaluate options. jim
  6. Thanks for the advice. Can I just say that I am a silver surfer and was pushing the boundaries just creating the GSI file! I can confirm that when we reinstalled W10 we used an ISO updated that included Nov update. This is all getting too complicated for me. I have been on the Toshiba download site and I have the latest BIOS version. All I wanted was a good anti virus package as MSE no longer exists. Defender works well but doesn't afford total protection. I was particularly after the Safe Money protection. Because of my limitations I do not wish to rebuild the system around a malfunctioning security package. I am confused why Kaspersky ran without any problems for me for 5 months, I have not changed anything else?
  7. 1. Kaspersky was downloaded each time and activated with code. I guess therefore it would have been latest version? 2. Nov W10 would not install. I had to rebuild with ISO. Everything was fine until about a couple of days later I downloaded and reinstalled Kaspersky, that's when problems started. From Sept to Dec I ran W10 with Kaspersky and no problems. Outlook 2003 was running fine with Kaspersky. 3. BIOS/drivers are all up todate
  8. The link is as follows http://www.getsysteminfo.com/read.php?file...295534b3976b99a Look forward to a resolution to the problem!
  9. Not sure whether the version is 32 or 64 bit, how do I check? The version I am running is Office Professional 2003. I have checked send/receive settings and it is every 5 mins. I will send a GSI file . thanks
  10. I have total security 2016. I purchased when I upgraded to Windows 10, it worked fine. My laptop did not receive the Windows 10 Nov update until end December. Once the update was installed my laptop started to become unstable. Initially I thought it was a windows problem and tried various solutions but nothing worked. Through a process of elimination I uninstalled various programs and reinstalled etc., When I uninstalled Kaspersky the problems went away immediately. I didn’t know whether this was a coincidence or not, so I left Kaspersky off for 4 weeks and everything was fine. Today I decided to reinstall Kaspersky and the problems returned immediately. Okay, so I need to describe what is going on. When the problem exists, clicking on desktop shortcuts, clicking on start menu items, clicking on task bar icons does nothing. Only 2 taskbar items work i.e., MS Edge and File Explorer. So it is very difficult to use the computer and cannot get to Outlook emails apart from going online. After maybe 10 minutes, all the windows/icons etc I had been clicking on will all open at once. So I will close all these windows down and once they are all closed, nothing will open again for another 10 minutes. I cannot imagine this problem is unique to me, so I am hoping there is a setting I need to alter. Can anybody steer me in the right direction.?
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