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About Tepara

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  1. It's now the 10th January. I've had no further support or communication from anyone at Kaspersky, so I have given up and removed the product. I will request a refund. I had to uninstall and reinstall Firefox to get rid of any trace of Kaspersky, but now it works a treat! Goodbye Kaspersky!
  2. If anyone out there is interested, the tech support people are doing their best to help me, but so far they have only suggested 'solutions' that I've already tried from this support forum and nothing has worked. 8th of January and I still get 'untrusted connection' issues on the vast majority of websites I try to access, e.g. Google, Facebook and even 'My Kasperksy' itself! I've had to give up on using Firefox for urgent things and use Chrome instead, which doesn't have the same issues, but all my bookmarks are in Firefox and I much prefer it as a browser. Nearly time to abandon Total Security (which has made me so secure I can't access anything) and ask for my money back?
  3. Well, that seemed like a good plan. I checked the network setting and it was wrong, so I changed it, rebooted, and still got the same issue. I've gone through the steps to create the GSI file, but when I try to go to the helpdesk URL to log the problem, I get the untrusted connection with that as well. I can't get anywhere! How can I register the issue if I can't even get to the Helpdesk?? ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- This Connection is Untrusted You have asked Firefox to connect securely to my.kaspersky.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. my.kaspersky.com uses an invalid security certificate. The certificate is not trusted because it was signed using a signature algorithm that was disabled because that algorithm is not secure. (Error code: sec_error_cert_signature_algorithm_disabled)
  4. I just tried this and had the same result. The certificate it found however didn't seem exactly the same, so I thought I would delete it and import the new one. It seemed to delete OK, disappearing from the list, but I still get the message that it already exists, even though there is no sign of it. What do I do now? EDIT: OK, I tried rebooting and the original certificate had gone, so it let me import the new one and tick all the boxes. However, even with another reboot nothing has changed. I still can't get into my gmail and I'm about ready to despair and ask for a refund!
  5. I'm having the same issue using Firefox. I can't connect to my gmail account, I can't use Google maps, and I even get the untrusted connection message trying to connect to My.Kaspersky!! How ridiculous is that? No one should need to be going in and editing things to make it work! My last year's version was fine. Now I accept the offer to install Total Security instead of just renew what I had and I can't even check my email! It's so frustrating!
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