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About VirgilTracy

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  1. Kaspersky Security 10 for Windows Server with Network Agent running on Windows Server 2008. KSC 10.5.1781 I'm unable to update our KSWS database. Have tried running Update Database tasks many times but it just goes to 1% then says completed but database doesn't get updated. Please can anyone help with this? Thanks
  2. After upgrading Kaspersky Security for Windows Server from to, our server froze and had to be hard rebooted, and KSC (10.5.1781) policies and tasks aren't being applied to the server. Please can anyone help with these issues. Have also created an incident INC000009199290 for this issue. Thanks
  3. Hi Dmitry, The ticket no. is INC000008585379 but the issue has resolved itself so I just closed it. Thanks for caring
  4. Still haven't received any response to my request on our Company Account - after eight days - nothing!
  5. KSC: 10.4.343 Our machine running Kaspersky Security 10 for Windows Server ( on Windows Server 2008 reports that databases are out of date even though database update tasks complete successfully. Note that the issue existed both before and after installing Critical Fix ProductCore 13 (KB13463). Thanks.
  6. Have resolved the issue by stopping the task, uninstalling KAV, rebooting, installing Network Agent, rebooting, reinstalling KAV with the "No account required (Network Agent installed)" option, and then rebooting again. Thanks for the assistance Ivan.
  7. Reboot didn't help. Sorry Ivan, don't know where to find the klnagchk utility or which machine I should run it on? Thanks
  8. Have tried two activation tasks now - one with activation code and another with key file.
  9. Hi Ivan, Should I reboot the server again? Don't know what to do - not happy about the server being unprotected! Please help. Thanks, Simon
  10. Hi Ivan, In the Kaspersky Security event log on the server there's the following messages: License Agreement has been violation. Reason: key file not found . Task name: Database Update. Don't know if that could be the reason? I just ran an Activation of Application task which has resulted in a Modified status but nothing has appeared to change. Note that Kaspersky Security 10 for Windows Server was previously installed on this server and uninstalled. What should I do next? Thanks
  11. When deploying Kaspersky Security 10 for Windows Server to Windows Server 2008 using KSC 10.4.343 the installation gets stuck at 100% with the status "Installation have successfully completed. Waiting for application initialization." After rebooting the server the Kaspersky icon appears in the system tray as disabled and the deployment status remains stuck. I have tried uninstalling and reinstalling with the same result both times. Any help appreciated. Thanks
  12. KSC 10.3.407 KES (Win) and Network agent (Win) 10.2.434 and 10.3.407 Whenever I delete infected unprocessed files which are contained within email messages the files return and I there isn't enough information provided to identify the source email account. How can I resolve this? Thanks
  13. I've attached a couple of screen shots with the approved filter on but the lists are empty.
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