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Everything posted by bgelfand

  1. @Richbuff But why would Kaspersky flag cmd.exe, cscript.exe, and nslookup.exe as dangerous files? These are all part of the Windows operating system, and belong in the indicated directory c:\windows\system32. Assuming these files have not been modified, Kaspersky should not flag them. Thank Goodness, disinfect did not do anything. Remove or quartine those files and you will find yourself reinstalling Windows or doing a major repair with the repair disk.
  2. I am using Windows 7 x64 and Office 2007. If you use a different version of either Office or Windows, the proceedure may differ slightly. 1) Go to Control Panel 2) Double click on MAIL 3) Click on SHOW PROFILES 4) Click the radio button "PROMPT FOR PROFILE TO BE USED"
  3. Thank you, Rich. I will add this program to the exclusion list.
  4. We have two computers running KAV One computer runs Windows Vista SP2 with all the latest patches applied. The other computer runs Windows 7 x64, also with all the latest patches. Both computers use IE8 as the browser. Our bank provides a browser helper. This program was downloaded directly from the bank's secure server, so I doubt iit is infected. We have been using it on the Vista computer for two years without a problem. In the past few weeks when using the bank's program on the Vista machine, Kaspersky Proactive Defense flags the program as suspicious saying it is making a "PDM.DNS Query". 1) What is a PDM.DNS Query? 2) Kaspersky on the Windows 7 machine does not flag the program. Should I be worried or is this a false positive?
  5. My license for KAV will expire in 11 days; currently, I run KAV 2010 ( under Windows 7 x64 with all the latest patches applied. Is KAV 11 CF1 stable enough to install and run without major (or even many minor) problems? Or should I stick to KAV 2010, which runs error frre on my machine? A few months ago, I asked about KAV operating as a 64-bit application. I was told (by Richbuff?) to wait for KAV 11. I read the KAV 11 documentation, but there is no mention of it being a 64-bit application. I assume it works under Windows 7 x64 the same way does - as a 32-bit application but able to access the 64-bit memory space through a driver. Is this assumption correct? Is there any good reason to upgrade to KAV 11?
  6. The KAV 2010 license on one of our computers, running Windows Vista SP2 x86 (32-bit) with the latest patches, is about to expire. I have purchased a new license. My question is should I install KAV 2010 and wait for CF1 to KAV 2011 or should I install KAV 2011 now? I want trouble free service from whichever KAV I install. Since the computer currently runs KAV 2010 without any problems, I know it works. On the other hand, I would prefer doing one install for the year rather than two. Reading this forum, some people seem to be having problems with KAV 2011, but some are also having problems with KAV 2010. People post here looking for answers to problems, so that is "normal". Thus previous posts do not give me a good answer. What is the forum consensus?
  7. When you write you installed Window 7 on your PC, was it a clean install or an upgrade? In other words did your format the hard drive before you installed Windows 7 or did you install it over a previous release of Windows?
  8. Ray, you make some very good points. This could simply be an overloaded site. But (you knew there was a "but" coming <grin>) in my case, the initial web site page usually loads quickly. I run into problems when I go to the page to download Quicktime for Windows. If the site were simply overloaded, I would expect the initial page to have the problems. I have not disabled Kaspersky to double check and will not. I do not trust any web site that much. I suspect it may have something to do with the contents of one or more of the .png files the browser is trying to download; it always hangs loading a .png file. As to why it works one time and not another, web content is not static, especially on large sites. One file may be downloaded one time and another file from another server may be downloaded the next. So there may be one or more .png files that are giving problems out of many possible .png files. This is just my supposition; I am by no means a web expert. You are absolutely correct, this is an Apple problem. I am just glad to know I am not the only one having the problem. If I did not need Quicktime to view some Photoshop tutorials, I would not bother with the Apple site.
  9. I, too, am having difficulties accessing Apple's U.S. site. I am running Kaspersky Anit-Virus (KAV) under Windows 7 x64 with the latest patches applied. I use Internet Explorer 8. Access to Apple hangs downloading .png files. I am reluctant to implement the "fix" given here - defining Apple as a trusted site. In the past, Apple has taken a very cavalier attitude to virus infections - especially viruses that attack Windows machines (I do not think they admit viruses are a problem with Macs). A few years ago, Apple sold some iPods that came with a virus installed at the factory - one of the production computers had been infected and infected the iPods. Apple's reported response was it affected only Windows machines so why worry. I find it very difficult to trust a company, or even an individual with that attitude. Does anyone know why Apple is blocked by KAV but other sites which also download .png files are not blocked? In other words what is unique about the Apple site?
  10. Have you checked your settings? Are you performing a standard rootkit scan or a deep rootkit scan? I am performing a standard scan. After the reboot update, the rootkit scan is taking 4 to 5 minutes - the same as before the update. I am running KAV under Windows 7 64-bit.
  11. @Lucian When I wrote I hoped KAV would soon be a 64-bit program, I did not mean that the Virus Definition Files would grow to over 2 Gigabytes. When I look at Processes in Windows Task Manager, I see that KAV has the most Page Faults (I just look; KAV has had over 31,000,000 page faults since this morning). I assume that KAV loads the virus definition files into memory at startup, and when they are updated during the day, then the operating system pages them in and out as they are referenced. If KAV could use the memory above the 4 gigabyte line, two things would happen to alleviate paging. First there would be 4 more gigabytes available to the program. Second, since I have few 64-bit programs, KAV would not be in contention for the memory below the 4 gigabyte line that most of the other programs need. Reduced paging means faster response time, which is critical for a program like KAV which is active all the time and whose execution causes other programs to wait.
  12. Thank you "King Grub" and Lucian. @King Grub. I was not suggesting that KAV scanned all memory continuously. It does, however, scan memory once when KAV starts, or so I believe. @Lucian. From your discription, KAV is partially a 64-bit application. That is good to know. Now if they would go full 64-bit, they could keep more of the virus definition file in memory and stop paging as much. I hope that is in the future. It is good to know that I am fully protected. So far KAV has "saved" me twice blocking malicious programs while I have been Web Surfing. I had not been on any "weird" sites. I suspect a banner advertisement on the site had been corrupted. Once again, thank you both for your speedy replies.
  13. I recently built a new computer based on an Intel i7-860 with 8 gigabytes of RAM running Windows 7 64-bit. I installed Kaspersky Anti-Virus (KAV) 2010 version, which as far as I know is the latest edition. I noticed that KAV is a 32-bit application. This means it cannot address memory above the 4 gigabyte line - more than half the memory on my computer (counting the video card memory) is inaccessible to KAV. This brings up the question, just how secure am I? Obviously, KAV can still scan all the data and programs on my disks, just as it could when I was running a 32-bit operating system. But it cannot scan any programs resident in memory above the 4 gigabyte line, nor more importantly, can it access any operating system buffers above the line - such as IP buffers. Does this mean the Web Anti-Virus portion of KAV is not fully protecting my computer or does KAV have hooks into the operating system and scan incoming data before it reaches the buffers? It would be difficult, if not impossible, for a virus to be persistent if it could not write itself to disk where a full scan would be able to find it, but KAV scans memory for a reason; right now, it cannot scan over half the memory on my computer. So how safe am I, and others, who run 64-bit operating systems?
  14. We have two computers at home. I have an older Pentium III machine running Windows 2000 SP4, with the latest security patches, and McAfee Virus Scan 7 with the latest engine and DAT files. The other machine runs Windows Vista SP1 with the latest patches and KAV 2010 with up to date definition files. Last night while surfing the web on my Windows 2000 machine, McAfee warned of an attack by a "Generic Fake Alert" virus. I told McAfee to delete the threat. McAfee reported the file could not be deleted. At the same time a window opened in Internet Explorer with dire warnings of an infestation and wanted me to click delete. I did NOT. Since I could not terminate Internet Explorer, I shut down and rebooted. When the machine came back up, I ran a complete McAfee scan. McAfee found the Trojan installer in a Temporary Internet File directory and deleted it. So far so good and so far this tale has nothing to do with Kaspersky. Bear with me, please. Since Vista machine runs the latest Kaspersky and since the machines are networked, I thought I would see what Kaspersky could find. On the machine running Vista and Kaspersky, I mapped the Windows 2000 "C" drive using the command \\WXY\C$; I have Administrator rights on both machines. I did NOT chose to reconnect on restart; this is a one time mapping. The Windows 2000 machine "C" drive was now mapped as the "Z" drive on the Vista machine. In Windows Explorer on the Vista machine, I right clicked on the "Z" drive and chose to scan with Kaspersky; Kaspersky runs in Interactive mode, not Automatic mode. At the end of the scan, Kaspersky reported the same Trojan in the same Temporary Internet file directory on the Windows 2000 machine. I clicked the option "DELETE". Kaspersky reported it could not because "File Not Found" (or words to that effect). I then clicked on "Skip" and shut the Vista machine down. I went to the Windows 2000 machine and manually deleted the entire directory under TEMPORARY INTERNET files; in fact I deleted all the directories under TEMPORARY INTERNET files. Why take any chances? Then, since it was 1 AM, I shut down and went to bed. This morning, I booted the Windows 2000 machine and ran another complete McAfee scan. McAfee reported no threats. When I booted the the Vista machine, Kaspersky reported the same Trojan on the "Z" drive with the same path. The problem is there was no "Z" drive; the link was temporary. I verified there was no drive mapped to the "Z" drive in Windows Explorer on the Vista machine. Next, in Windows Explorer on the Vista machine, I again mapped Windows 2000 machine "C" drive to the Vista machine as "Z" and ran another complete scan. This time Kaspersky reported "No Threats" in the scan window, but still the main Kaspersky page was red at the top and insisted the same Trojan in the now non-existent directory was on the "Z" drive. I released the "Z" drive on the Vista machine. I finally told Kaspersky to delete the threat from the now non-existent drive. That did it; everything is back to green. Odd behavior to say the least.
  15. Although this suggestion will not help Mr. Gump in this instance, I always enter the activation keys for my software products in a text file on the computer one key per file. The activation key for KAV2010 is in a file KAV2010Key.doc in the My Documents folder. When the folder is backed up, so is a copy of the key.
  16. Yesterday, I installed KAV on a desk top computer running Windows Vista-32 SP1 with the latest patches applied. I do not remember which operating mode I selected - Automatic or Interactive (see Step 2 on page 28 of the English version of the documentation). Is there any way to tell which mode KAV is in? The only reference I can find is on page 93 of the English version of the manual titled USING INTERACTIVE PROTECTION MODE. It implies that unchecking the box titled SELECT ACTION AUTOMATICALLY would put me back in Interactive mode. Is this assumption correct?
  17. You write that you uninstalled KAV7 before you installed KAV9, but how did you uninstall it? If it was just through Control Panel, some remanentes may have been left behind. May I suggest you download the Kaspersky Removal tool http://support.kaspersky.com/faq/?qid=208279463 and: 1) Remove AVAST. Use the Control Panel AND their remove utility http://www.avast.com./eng/avast-uninstall-utility.html 1) Remove KAV9 through the Control Panel. 2) Run the Removal Tool. See what it finds and removes. 3) Run the Removal Tool again and specify KAV9 4) Rerun the removal tool yet again and specify KAV7. 5) Install KAV9. See Don Pelotas' excellent articles at the top of this forum. http://forum.kaspersky.com/index.php?showtopic=5233 http://forum.kaspersky.com/index.php?showtopic=67812
  18. Hi Lucian, I will respectfully disagree with you that my original assertion, that more people are posting problems with KIS than KAV, is not true. I believe it is true. If you look throught the first four pages of this forum, it appears that over 2/3 or more of the posts deal with KIS, not KAV. Your point 1, there are more KIS users than KAV users, may be true. I do not have any sales figures. Do you? I would be interested to know. Your point 2 that KAV and KIS are built on the same core and a catastrophic problem with one will be reflected in the other may well be true. The problems posted here are usually not catastrophic failures. KAV, and by extension KIS, are well written programs. If they were not, I would not be using KAV. In your point you write "kav just has some more components - more Dlls to put it blunt" ( believe you mean KIS has more more components than KAV) which is my point exactly. It has more thing that can go wrong. Hence, KAV is more stable than KIS - less thing to go wrong. This a legitimate consideration when choosing a software package. In your point 3 you write, "problems like configuration errors, eg - i blocked firefox in the firewall, how do i unblock it, i can't see a page with ads due to the adblocker are absolutely normal, ..." Problems are NOT normal, nor should they be so considered by professional software authors. Your point that KIS has more function than KAV and thus explains an increase in incidents is correct, but as that implies, there are more incidents. Please go back and read my original post, especially the second paragraph. I think you will find that what I wrote is true. Lest you think I am dissatisfied with Kaspersky, I am NOT. I installed KAV on my Significant Other's computer. As she says, I am her "Tech Support - 24x7"; she knows exactly where to find me at all times. I like well written, stable software. I also installed it on my sister's computer.
  19. If you read this forum, you will find the majority of problems people are having are with KIS; KAV seems to be a very stable, trouble free program. That is not to write that the majority of people using KIS have problems, but that the of the people who report problems here, the majority of the problems are with KIS not KAV.
  20. Yes, it does. Having two firewalls running at the same time can lock a computer up. Hence my suggestion to be sure the Windows Firewall, with is on as a default after SP2, is Off. Since the Windows firewall is off, the problem is elsewhere.
  21. Thank you very much for the information, richbuff. I was aware we got free updates, which usually means from one version of a release to another of the same release e.g. 6.1 to 6.2, but I did not know that upgrades between releases were also included. That is very good of Kaspersky. I shall uninstall Version 6 just before I apply SP1 to Vista, apply SP1, and then install the latest Version 7 release.
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