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Everything posted by bgelfand

  1. And be sure you completely remove the other anti-virus before you install Kaspersky. See this Important Topic: http://forum.kaspersky.com/index.php?showtopic=5233
  2. I am running Windows 7 SP1 x64 with IE 11. At present I am running KAV 2013 with no problems. I have noticed several posts from people experiencing problems with KIS 2014 and IE 11 - problems entering passwords and problems with Gadgets. From past forum posts, I understand the KIS and KAV share code. Are these problems restricted to KIS 2014 or does KAV 2014 share the problems? I am also responsible for my sister's computer (a VISTA x86 machine) and a friend's computer (a Windows 7 SP1 x86 machine) that are several hundred miles away from me. If there are problems, I would prefer to wait until they are resolved before talking my friend and my sister through an upgrade. So, is it safe to upgrade to KAV 2014 or should I wait for Patch D?
  3. I am running KAV 2013 on Windows 7 SP1 (X64) with IE 11 and all patches applied. My Gadgets work, including the Kaspersky Gadget. Microsoft has not disabled Gadgets, at least not by any pushed patches. BTW, I have had KB2836502 applied since 13 June 2013 and had no problems. I installed IE 11 via Windows Update on 17 November 2013; I like it much better than the IE 9 that I was running. I suspect the problem is with KIS, but I do not have KIS.
  4. The simple answer is, you should take advantage of offers like this from reputable merchants like Newegg, Amazon, Fry's, etc. For the last four or five years, I have been using these "loss leaders", from Fry's. The only thing I have paid for KAV is the sales tax and the cost of mailing in the rebate material; less than $5 (US) for a three user license. If you send the required documents, you get your rebate in about three months.
  5. Do you have Patch C applied? According to this link https://support.kaspersky.com/10235#block0 Patch C, released on 6 Nov 2013, addresses this problem. Right Click the Kaspersky "K" in the systray and select ABOUT. Does the popup show ©? If not, run update, then SHUTDOWN and reboot your computer.
  6. Any one have an idea when KAV will be rewritten as a 64-bit program? Each year someone asks (my turn this year), and we are told, "maybe next year." There is no mention of 64-bits in the KAV 2014 manual. Why is this important? Most of the applications on my computer, except the browser (IE9), Photoshop CS5 and one or two other programs, are 32-bit programs. That means they all want space in the low 3.5 gigabytes of memory on my machine. The space above the 4 gigabyte line is mostly unused. KAV is one of the largest memory users on the machine because KAV reads the virus definition files into memory on startup and lets them page. This is very efficient; it would be more efficient if KAV did not page. I have over 2.5 gigabytes of unused storage on the machine, and KAV is paging. This is 2013; 64-bit operating systems are the norm. Unlike my other programs, I purchase a new license and install a new version of KAV yearly, so it will be the easiest up convert. Hence my question, when will KAV be rewritten as a 64-bit program?
  7. Hi Mr. Nagornov, The work around supplied by Tech Support seems to be working. Thank you for your help.
  8. Hi Mr. Nagornov, This is not restricted to copies purchased at Best Buy. I purchased my copy at Fry's, simply for the activation code. I downloaded the latest version from Kaspersky (Don's link at the top of this forum), which I detailed in my prior posts (see above). If you would, please tell your marketing department, they are not making friends by abusing the Kaspersky Anti-Virus Internet link to pop advertising on my desk top. I expect to get "offers" sent to my e-mail address, and some might even be welcome. Popping an advertisement on my desk top is definately not welcome. I have an Anti-Virus program to prevent such actions not facilitate them.
  9. I received the following reply from Kaspersky in response to my trougle ticket: "Kaspersky > Settings > Box icon in top left > Notifications > Settings near top - Ensure "Other license notification," "Unread news available," are unchecked" I interpret these cryptic instructions to mean: 1) Open Kaspersky by clicking on the "K" in the systray or the Kaspersky gadget. 2) Click on "Setting" (upper right hand corner) 3) Select the Advanced Setting Tab (the BOX icon) 4) Select "Notifications" (left hand side) 5) Click on the "Settings" button under the "Notify about events" heading (right hand column) 6) Clear the check boxes for "Other license notification," "Unread news available," 6) Click OK and Apply I had already done this while waiting for a response. So far, the messages seem to have ceased (of course now that I have posted this, they will probably start again <GRIN>).
  10. Scottmon, that look like the message I have been getting except I have KAV rather than KIS. I assume you are located in the U.S.
  11. Thanks for the reply, Kurt. I unchecked the box when I installed KAV 2013, a month ago. I turn my compute off at night (a full shutdown) and boot it every morning. I have only one active account on the machine - me. The problem sounds very much like the one the original poster is having and like the one in this thread: http://forum.kaspersky.com/index.php?showtopic=269768 I think all of us posting about the problem are in the U.S. Perhaps this problem affects only the U.S. version of KAV and not the version sold in "Kingdom Bavaria".
  12. Beside making sure your virus definition files are up to date, all you can do is report the problem to the site administrator. Give the admin the links from the Kaspersky logs. I triggered the warning when visiting photo.net, Tom's Hardware, and Small Network Builders sites. Go figure. But it certainly gets the blood pumping when Kaspersky opens the red warning box.
  13. In the U.S. version of KAV the box is labeled "Enable news notifications". It is cleared on my settings; the problem persists.
  14. I received a reply from Kaspersky. The tech pointed me to an article about how to block banner ads with KIS. There are two problems with this "solution": 1) I am running KAV not KIS. There is no banner blocking capabilities in KAV. 2) This is not a banner ad. No browser is opened when the advertisement appears on my desktop. Don't the techs bother to read a trouble ticket. I was quite specific about the software I am running and the problem. I also included a link to this thread in the trouble ticket. I replied to the trouble ticket stating the points above. If anyone from Kaspersky is monitoring this forum, my trouble ticket is 315096989.
  15. When I have received these warning, it was usually not the site I was visiting, but one of the advertisements on the web page that triggered the alert. Advertisements are usually not hosted by the web page your are visiting, but linked to. It seems that hackers are targeting advertising sites or actually placing legitimate seeming advertisements that contain malicious code.
  16. My first thought was to question the legitimacy of the code. But as far as I can tell, I have done everything I can to insure it is legitimate, and did so before I installed it. A hacked version of an anti-virus program - every hacker's dream and every user's nightmare. I have opened a ticket with Kaspersky. It is the weekend, and this is not a high priority. I hope to have a reply Monday morning, California time. When things go wrong on the weekend, there is an advantage to using a company in Moscow; they are 11 hours ahead of California.
  17. Yes, but... Be sure you have your activation code at hand - hard copy. Download the latest copy of Kaspersky. If you are running 2013, download 2013 (you could update, but 2014 is just out. why take chances). Before you reinstall Windows, do a complete uninstall of Kaspersky, including removing the activation data (it is an option on the uninstall). This will inform the Kaspersky licensing server that you have removed it and reset the count. Format your disk and reinstall Windows; then install Kaspersky.
  18. Hi Rudger79 I purchased a 3-user boxed version from Fry's Electronics in Sacramento; I went to the store for the purchase. I submitted the rebate forms to Kaspersky and both the discount and upgrade rebate were paid - by Kaspersky. The license page of KAV 2013 accepted the activation codes without a problem. This would indicate the purchased activation code was legitimate. FYI (in case you are not from California) Fry's is a long established reputable computer and electronics store - sometimes referred to as "geek central". I downloaded the actual code from Kaspersky - the link Don has in the sticky post at the top of this forum. The security certificates on the download were valid; I questioned them on this forum and was assured they were correct. See this link: http://forum.kaspersky.com/index.php?showt...=268144&hl=
  19. I took Richbuff's advice and opened a ticket with Kaspersky Support. I received an automated reply with some "helpful" suggestions one of which is probably for KIS not KAV. Not very helpful. I replied to the e-mail; hopefully a tech will actually read my original trouble ticket. Usually ad-ware requires the browser to be opened. This message simply appears on the desktop. Kaspersky is suppose to block ad-ware not generate it - talk about the fox guarding the chicken coop.
  20. I have exactly the same problem. It is annoying, to say the least. I am in the U.S. running KAV with the latest DAT files under Windows 7 x64 SP1 with the latest Microsoft security fixes. This seems to have started just after I installed the last Activation Code; I have 335 days left on the license.
  21. You do not need to purchase a new license, but you do need to "tell" Kaspersky you are moving the license. 1) Be sure you have a hard copy (printed copy) of the activation code at hand. 2) While you are still connected to the Internet and running Windows 8, uninstall Kaspersky. Do a complete uninstall; do not retain the license. This will "tell" the Kaspersky servers you are moving the license. 3) Now install Windows 7 and Kaspersky. Use your activation code to activate the new installation. As an aside, check your other software to see if any need to be unstalled or deactivated before you move to Windows 7. You will format your disk to acomplish the downgrade. All license data will be lost. Two programs that I had that need to be deactivated are Adobe Photoshop and Photoshop Elements. Just uninstalling those two is not sufficient; you must deactivate them first.
  22. Since no one has replied, I assume this download is legitimate and safe to use? RichBuff, Don, anyone know a reason I should not trust it?
  23. Today I went to http://www.kaspersky.com/anti-virus-latest-versions and downloaded the latest (English) version of KAV I had and earlier download a version of the file on 25 Jan 2013, but I wanted the latest. When I checked the security certificates (right click the downloaded file PROPERTIES > DIGITAL SIGNATURES I find my old file was signed with a certificate from VeriSign, but the latest download was a certificate from GTE CyberTrust. This should be a valid certificate. The one thing that gives me pause is the counter signature is by COMODO; the older file was countersigned by Symantec. If I remember correctly, COMODO was hacked about a year ago and some certificates were stolen. I believe I patched my system to invalidate those certificates, but ... I am paranoid. So is Kaspersky now using GTE certificates instead of VeriSign? (My motto is "Just because you are paranoid doesn't mean people out there are not out to get you." <BIG GRIN>)
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