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bgelfand

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Everything posted by bgelfand

  1. Thank you very much, Rudger. Any idea what is new in it, or is it simply Patch A and Patch B rolled into the base code?
  2. In preparation of upgrading to KAV 2015 I decided to download the latest version. Since I live in the United States, I went to the U.S. Kaspersky site for the download: http://usa.kaspersky.com/downloads/software-upgrades/ and downloaded the latest file "English (USA/Canada)" since this site gives me not only the latest code but also some database updates that save time during the install. The file I downloaded was labeled "kav15.0.2.361_7202.exe" which I take to mean KAV version 15.0.2.361 plus the database updates to 7202. Yet all the documentation, the release notes, and the file available from http://www.kaspersky.com/downloads/anti-virus suggest the latest version of KAV is 15.0.1.415. The digital signatures on the file appear to be legitimate; the file was signed on January 13, 2015 by Kaspersky Labs in Moscow. What is version 15.0.2.361? Is it the latest version with all the patches rolled in or is it a beta release that should not have been released in this manner? Is it safe to install?
  3. I suspect that you have a program that is making contact with the site. As best I can tell when a program, versus the Windows operating system, opens a site, it send and receives from a loop back address, Kaspersky intercepts the loopback and KAV, in my case, actually sends to and receives from the target site. This is how I suspect Kaspersky actually scans the data going to and from the site looking for malware.
  4. Thank you for your reply and help, Mr. Kurnev. As the original technician suggested, I did e-mail Consumer Support Feedback in Boston. I exchanged e-mail with a Ms. Pearcey who escalated the problem. I just received an e-mail from her stating that this is a bug and had already been reported. The developers are working on a fix. In 359 days, when my current license expires, we will see if the bug has been fixed - I expect it will and long before my license expires. Thank you and Ms. Pearcey for your help.
  5. You write that your old license had not expired. How many days did you have left on your old license? 133 days, perhaps? You may still be running on the old license with the new one installed and ready to be activated automatically when the old one expires.
  6. I took Richbuff's advice and opened a problem with Kaspersky, Problem INC000003306043. The problem report was a copy of my original post here. The reply I received was unsatisfactory. I think something may have been lost in the translation and am posting here to request that one of the Kaspersky managers who frequent this forum review the problem report I received and automated reply that was not applicable to my problem; this is completely understandable. I replied to the e-mail requesting that a technician look at the problem. I received a reply from a technician stating, in effect, that the loss of time was minor and that's they way things worked. I sent the following reply to the technician: ----------------------------------------------------------------------------------------------------------------------------------------------- No, the one day is not an issue; that is why I followed the sentence with the word <GRIN> . However there is a problem and it is not trivial. The problem is the local copy of KAV is comparing the timestamp of the update which is Moscow time, to the license expiration date which is local time and refusing to update. Assume the user is on the U.S. West Coast 12 hours earlier than Moscow (West Coast of U.S. is UTC-8, Moscow is UTC+4). 1) The new license code is entered into to KAV a few days early and the user relies upon KAV activating it upon the expiration of the current license. 2) The current license is set to expire at 2359 Hours local time. At that time KAV will automatically activate the new license, and all will be well. 3) We will assume you are correct and the database is time stamped with Moscow time (from the way my computer acted, I suspect there is a UTC+0 time stamp in there somewhere). At 1300 Pacific time a database update is released in Moscow. It would be time stamped 0100 the next day Moscow time (12 hour time difference). 4) The local copy of KAV downloads that update, checks the license expiration date against the date on the update and refuses to install the update because it is outside the license period or so it thinks. This leaves the user, who is relying upon the automatic license activation feature of KAV, with out of date databases and reduced protection even though his license if fully paid and a new license is ready to go. 5) At 0001 the next day local time, KAV automatically installs the new license. Updates resume. Unfortunately the user does not have full protection for the 12 hours between Midnight local time and Midnight Moscow time. If he runs into a virus whose new signature was included in one of the updates during the twelve hours that KAV was erroneously refusing to update, he will be infected. What is the probability of this happening? Hopefully low. But in compute security, one should not rely upon hope. The fix should be simple and can be implemented by the local copy of KAV, the program that is refusing to update the database. Read the timestamp on the update file. Convert the time stamp to local time. Then compare the converted time to the local license expiration time and decide whether to allow the update or not. Or even better do everything in UTC, which is available on the local machine. At present KAV is comparing Apples to Oranges, or Moscow Time to Pacific Daylight Time in my case, and arriving at the wrong answer. No charge for the consulting service and fix (I am joking - about the charge, not the problem which is real). ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ The technician repsonded by simply closing the problem. I logged on to my account and pressed the button to escalate the problem to management. I then received another e-mail from the same techinician stating that if I had a compalint, I should e-mail the Boston office. I though I had escallated the problem by pressing the review button. I think this is a real problem. People who rely on KAV automatically activating a new Activation Code may find themselves without database updates for up to 23 hours depending upon time zone. edit: removed double wide formatting.
  7. Thank you for the reply Rich. I have already filed a problem report - INC000003306043. So far only an "automated" response. The developers may not have run into this problem because Moscow is UTC+4 while California, on Daylight Saving Time, is UTC-7.
  8. I am running KAV 14.0.0.4651(g) under Windows 7 SP1 x64 with the latest patches applied; my wife is running the same version of KAV under Windows Vista. Our licenses were to expire on 18 July, today, at 11:59PM (I assume local time zone, in our case Pacific Daylight Time). Yesterday I entered a new activation code, and activated it, but did not chose the "Activate Now" option. KAV accepted the code and stated it would be used automatically when the current code expired. So far, so good. This morning, KAV updated the databases; everything was normal. The last successful database update was at 4:03 PM according to the KAV log. Starting at 6:05 PM database updates failed with the message "Application update aborted after checking downloaded databases." At the time the machine was unattended. The databases updates continued to fail until I returned at 9:17 PM. I noticed the failure, and suspected that the database update time stamp was for a different time zone that was in advance of the expiration date. I went to the licensing tab and clicked on the Activate Now button. The new code was activated. I then tried a manual update which succeeded. My wife's copy of KAV behaved the same way. So, Kaspersky, please decide which time zone you want to work in and correct the problem (I assume the databases are running on time zone Zulu, UTC; I am UTC - 7). Oh, by the way, you owe me one day on my three user license. <GRIN>
  9. Hi Rich, Thank you very much for your help. Looking at the GetSysInfo file (it is a great tool), I see the problem may be due to schannel event id 36874 followed by event 36888. Looking at the Windows System Log, the first error is, "An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed." The second event is, "The following fatal alert was generated: 40. The internal error state is 107." Unfortunately the logs do not tell me what the client was. Unless the client application is Kaspersky, this appears to be a Windows problem. A search of Microsoft shows others have had the problem or a similar one going back to 2009. I am not completely ruling out Kaspersky, since KAV does intercept and examine the IP stream, and at that point the stream is not yet secured and encrypted, but it does appear unlikely to be the culprit, unless Kaspersky modified the stream in error and changed the value in the cipher suite request to an unknown value. I suppose anything is possible, but it seems unlikely. I do not want to reset the browser since the reset disables all add-ons, including Kaspersky add-ons and Flash. I think I will try viewing my.yahoo.com in compatibility mode and see if that helps. Once again, thank you for your help.
  10. Hi Rich, I think I may see the problem, but I will wait for your analysis. If I am right, it has everything to do with IE11; KAV is in the clear. GetSysInfo is a neat tool.
  11. I am running Windows 7 SP1 x64 and IE 11 with the latest security patches applied. I am running KAV 14.0.0.4651(e) (I was running (d) when the problem started). At times my browser, IE11, stalls. The only result clicking on a link may produce is a message that the browser is not responding. It does not happen on all sites. It seems to happen mostly, but not exclusively, on my.yahoo.com. The problem is reminiscent of the problem I encountered when I installed KAV 14.0.0.4651©. That problem was cured by patch (d). I have had problems with my.yahoo.com and have had since Yahoo changed formats and went to a secured page. That is strange because KAV is in default network setting - KAV does not scan encrypted connections and monitors the default select ports only. I also have problems with photo.net, but that may be the site. The problem with Yahoo is interesting. If I stop the browser and type www.ibm.com in the address line, the IBM site pops right up. Unfortunately, some time I cannot stop the browser and have to close the browser window. My wife who runs Vista x32, IE9 and the same version of KAV that I have, has not mentioned the problem. She also accesses my.yahoo.com. My wife's computer, which is about four feet from mine, and my computer share the same router and cable modem. Both computers use the ISP's (Comcast) DNS. I suspect the problem is Windows7 x64 and IE11 specific. The GetSysInfo report may be found here: http://www.getsysteminfo.com/read.php?file...701d88e36fe4d65 I look forward to your analysis of the report.
  12. I am having the same problem, and have had for the past few weeks, but only with some Web Sites. Like John, I am running Windows 7 SP1 x64 and IE 11 with the latest security patches applied. I am running KAV 14.0.0.4651(e) (I was running (d) when the problem started). I have had problems with my.yahoo.com and have had since Yahoo changed formats and went to a secured page. That is strange because KAV is in default network setting - KAV does not scan encrypted connections and monitors select ports only. I also have problems with photo.net, but that may be the site. The problem with Yahoo is interesting. If I stop the browser and type www.ibm.com in the address line, the IBM site pops right up. Unfortunately, some time I cannot stop the browser and have to close the browser window. Unlike John, I do not have Skype installed and I use my ISP's (Comcast) DNS. Like John my problem is intermittent, happening just enough to be very annoying. My wife who runs Vista x32, IE9 and the same version of KAV that I have, has not mentioned the problem. She also accesses my.yahoo.com. My wife's computer, which is about four feet from mine, and my computer share the same router and cable modem.
  13. I am running IE11 under Windows 7 x64 SP1 and KAV 2014. Since patch D, everything seems to work well; before Patch D, it did not. I just installed KAV 2014 and IE 11(upgrade from IE9) on a friend's computer under Windows 7 SP1 32-bit version. It, too, is working well. In both cases I used Windows Update to install IE11; in both cases I skipped the upgrade to IE10.
  14. Hi Mr. Nagornov, Thank you for your reply and explanation. It makes perfect sense. And once again, thank you for all your help. I hope you have a very Happy New Year. Brooks Gelfand
  15. Hi Mr. Nagornov, I just had a reply from TS. As you surmised, they suggested I upgrade to KAV 2014. As I replied to you in my previous post and as I noted in my TS request, I back off KAV 2014 because it caused slow (very slow) browser response. I will not consider installing KAV 2014 until I am sure Patch D solves the slow browser problem and until Patch D is generally available, in fact not until Patch D is included in the download. Until then kbill's work around works for me. In your reply of 13.12.2013 01:54 (above) you were able to reproduce the problem, I assume in KAV/KIS 2014. I am sure TS can do the same. What bothers me most about this problem is that no one at Kaspersky seems to bother to read the problem report. The knee jerk reaction is - upgrade, whether it is appropriate or not. I try to be specific, both in my posts on this board and in my Technical Support requests. No one, neither you in this thread, where I clearly stated in my original message that I had the problem in KAV 2014, nor Technical Support, where in the narrative I stated I had the problem in KAV 2014, but was forced by another problem to back off to KAV 2013, bother to read. For me, the user, this is frustrating. I do not expect Kaspersky to fix the problem in KAV 2013. The problem is a minor one and KAV 2013 is no longer the current release. I would have expected a reply of "We have reproduced the problem in KAV 2014 and will correct it in a future patch." Not the canned response "Upgrade" (again). At any rate, thank you for listening and for your help. At least I did get a response from TS. I hope you and yours have a very Happy Holiday Season. Brooks Gelfand
  16. Hi Mr. Nagornov, I encountered the problem under both KAV 2013 and KAV 2014. When I encountered the problem under KAV 2013 I upgraded to KAV 2014 with the hope the upgrade would fix the problem. Not only did KAV 2014 not fix the problem, it introduced a more severe problem - the Web Browser slowed to a crawl. I was forced to back off to KAV 2013, which solved the Web Browser problem. You may read about my, and many other people's, trials and tribulations with KAV 2014 (the thread is eight pages long, my posts are on page 7 and 8) here: http://forum.kaspersky.com/index.php?showt...4602&st=140 (Yes, I realize the title of the thread indicates KIS 2014, but the slow web browser problem is also in KAV 2014.) When I filed the problem report with Technical Support, I had backed off to KAV 2013. I did note in the narrative of the report that I had the same problem with KAV 2014. Does anyone bother to read the comment/narrative section? With respect, I will not install KAV 2014 again, until its severe problems are resolved. It is not ready, at least not for my configuration.
  17. Thank you, kbill. Your solution works like a charm. I added www.bing.com/* www.google.com/* and search. yahoo.com/* and set the "Check All URL" option. Kaspersky now vets the results on all three site and only those sites.
  18. I wrote you would be the first to know of a problem, but is mis-wrote. I ran into a big problem and backed off to KAV 2013. Web browsing under KAV 2014 slowed to a crawl, just as it does under KIS 2014. You can read about it here: http://forum.kaspersky.com/index.php?showtopic=274602 KAV 2014 need much more beta testing before it will be ready.
  19. I uninstalled KAV 2014 and installed my old copy of KAV 2013. After over 90 MB of updates I am back to where I was before all this started. Internet Explorer 11 is once again working properly. KAV 2014 is not ready for "prime time".
  20. I see Richbuff has merged my post about KAV 2014 with this one, as it should have been. May I suggest the title of this thread be changed to KIS and KAV 2014 cause slow website loading. If I had read this thread, I would never have upgraded to 2014; KAV 2013 was functioning correctly. A bit more information: 1) I am running the 64-bit version of Windows 7 SP1. 2) Microsoft .NET Framework 4.5.1 was installed, via Windows Update, on 4 Dec 2013; I upgraded to KAV 2014 on 11 December 2013, a week later. The Windows Update log lists the installation of .NET Framework 4.5.1 as "successful". 3) I shutdown the computer each night and do a cold boot each morning. The computer was booted many times between the .NET Framework 4.5.1 update and the KAV 2014 upgrade. 4) KAV 2014 has loaded from a cold boot at least three times - once after I installed it from the KAV 14.0.0.4651abcEN_5432.exe file that I downloaded from the Kaspersky U.S. site, again after I ran the first update, and finally this morning after an overnight shutdown. I think Kaspersky has a big problem with 2014.
  21. I am running KAV 14.0.0.4651© under Windows 7 SP1 x64 with the latest patches and IE 11. Yesterday I was running the latest update of KAV 2013 with the same operating system and browser. When I upgraded, I did uninstall KAV 2013 retaining only the activation data. The upgrade process was unremarkable. There seems to be a pause before web pages load since I upgraded KAV, especially if I go to a new site. I suspect KAV is the culprit. It does not happen every time, but often enough to be annoying. It may have something to do with the banner advertisements on the pages. Does KAV 2014 make more references to Kaspersky servers when opening a web page than 2013 did? Has anyone else noticed this?
  22. I am running KAV 14.0.0.4651© under Windows 7 SP1 with the latest patches and IE 11. I have configured the URL advisor for "Only URLs in search results". My usual search provider is Bing. The URL Advisor does not rate the Bing results. The URL Advisor does rate the results from Google and Yahoo searches. If I configure URL Advisor to check "All URLs", it does rate the Bing results. The "All URLs" option clutters normal pages and slows the browser; I prefer not to use it. I had the same problem running KAV 2013 with IE 9, so it is not specific to the browser or the version of KAV. A search of this forum shows some people that have the same problem only it is Google results that are not rated, Bing results are rated. These users seem to be in Europe. Why does URL advisor not recognize Bing as a search engine?
  23. Thank you very much, antikythera. That is exactly what I wanted to know. I shall upgrade to 2014 right after patch Tuesday. (If there is a problem, you will be one of the first to hear of it. <GRIN>) I do understand your caveat about different results on different systems. Before I make a change like this, I take a System Image backup, just in case. I am a firm believer in the adage, "Don't go nowhere you can't get back from no how."
  24. Thank you all for your replies, but you are answering the wrong question. I am running KAV not KIS. As I wrote above, I understand from previous posts on this forum that KAV and KIS share some code. Does KAV have the same problems running with IE 11 as KIS, i.e. problems with entering passwords and Gadgets, or are the problems restricted to KIS? I have not found any complaints about KAV and IE 11 on this forum, but that does not mean the problems do not exist. I am not having any problems with KAV 2013, which is why I am cautious about upgrading to KAV 2014, which may have problems. On the other hand, it pays to stay current on anti-virus programs. Once again, thank you for your replies; I look forward to your response to this question.
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