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bgelfand

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Everything posted by bgelfand

  1. According to Adobe 13.0.0.289 is vulnerable. See: https://helpx.adobe.com/security/products/f.../apsb15-14.html You should upgrade to 13.0.0.296
  2. I am running KAV 15.0.2.361© with the latest updates under Windows 7 SP1 x64 with the latest updates applied. My computer is on between 8 and 10 hours per day. KAV is set to update automatically and does so at regular intervals, multiple times per day. I had occasion to look at the detailed update reports; a 7-day reporting period was selected. The report showed today's updates than listed only June updates. It is as if the first week in July did not exist. Nothing from yesterday and any other day in July (see attached screen shot) I changed the reporting period to 24-hours. Now yesterday's updates appear along with today's. Odd. I set a 30-day; July disappeared except for today. I set a 7-day period and pressed the "Export" button (upper right hand side of the report). All the July updates were listed in the Export txt file. This shows the entries are in the data base; the bug is in the interactive report. Has anyone else noticed this odd behavior?
  3. Welcome to "the club"; you are not alone with this problem! See this thread: http://forum.kaspersky.com/index.php?showtopic=316779 Although the thread is about KIS 2015, the same problem occurs in KAV2015. So far the best workarounds seem to be: 1) Uninstall KAV 2015 and revert to KAV 2014. 2) In KAV go to SETTINGS > PROTECTION and turn off mail antivirus (no, I do not like that solution, either). Hopefully Kaspersky Labs will have a patch this month (other than recommend going to KAV2016 with all the new bugs it will have).
  4. Thanks, Egor. I would much rather have a delayed patch that works than a rushed one that causes more problems.
  5. I am sorry; I made a typo in the original post. I am running 15.0.2.361(a).
  6. For some reason, on the day it is run, KAV 15.0.0.361(a) running under Windows 7 SP1 x64, the KAV Task Manager always shows Root Scan has run "less than a minute ago". When I clicked on "Detailed Report" it showed the report in the attachment. Note it started at 5:24 PM and finished at 6:08 PM, but the duration is given as 12 minutes and 17 seconds. Either KAV cannot subtract properly or it is suffering amnesia for 32 minutes, give or take. Or is something else going on here?
  7. I am running KAV2015, not KIS2015, but as I posted above, I am having the same problem. Kaspersky Technical Support recommended I back off to KAV2014, is I submit that is your third and best choice. If you are in North America, you can obtain KIS2014 here: http://usa.kaspersky.com/downloads/product...evious-versions and KAV2014 here: http://usa.kaspersky.com/downloads/product...evious-versions According toe Kaspersky Tech Support as of 26 March 2015, "There's no update as to when a fix will be available, but it is listed as a high priority bug."
  8. Hi Rich, A question, please. If he simply wipes the disk and re-installs Windows without uninstalling KAV to reset the count on the Kaspersky Activation Server, will not the Activation Server think he still has KAV installed and refuse let him install on a "second" machine? Or does the activation process "Finger Print" the machine, know it is the same one, and allow the install? Whenever I have reinstalled Windows, I have always done a complete uninstall of Kaspersky, not retaining the license data, just as I would do if I were moving the license to another machine.
  9. Hi Crystal, I always take a System Image backup (an image of the system disk(s)) before I make any major changes to the system - new anti-virus, new drivers or devices, even applying the Microsoft monthly security patches. The System Image Backup facility is part of Windows 7 Backup and a part of Windows Vista Ultimate Backup. If you are using an earlier version of Windows, get Acronis or a like utility. Of course, generate a stand-alone restore CD and keep it handy. I have been working with computers since 1962 (yes, I am "an old guy") One of the things I learned was: if you have good backups, you cannot break anything, even with a hammer. But just try to slip in one little update without a good backup available, and for Forces of Darkness are unleashed. Another was, "Never go nowhere you can't get back from no how."
  10. Patch A for 15.0.2.361 was downloaded today with the normal database updates. Be sure to re-boot your computer to enable it. It would be nice if Kaspersky would pop a message when a boot is necessary to implement a new patch. Oops, sorry for the duplicate post; I did not see your post Rich.
  11. Hi John, I am running KAV2015 not KIS, and Outlook 2007, not Thunderbird, but other than that, our problems sound similar. I am running Windows 7 x64 Ultimate on an i7-860 quad core with 8 GB of memory. Are you running a Gigabyte motherboard, perhaps? I think, but cannot prove, that my problems start when Outlook classes an e-mail as junk mail. Somehow KAV and Outlook seem to go into a "fatal embrace" until the POP3 mail server issues an error code and Outlook terminate. Then KAV seems to try to do something to a now non-existent link - forever or until I boot. When I switched to use Comcast's IMAP server, which uses an encrypted link, the problem does not occur. I have KAV configured not to monitor encrypted links. I hope KAV still monitors the e-mail after Outlook receives it. This would suggest the problem is at the link level, before Outlook gets the message, But then why is only "junk" mail causing the problem? I suspect the answer is to revert to KAV2014; there are not that many advantages to 2015 (and this bug is one BIG disadvantage). The way things are going, I may just wait until this time next year and jump from KAV2014 to KAV2016
  12. Michael, It sounds as if you may have a much different problem than I have; my problem is intermittent You should work with Kaspersky Tech Support to resolve it.
  13. No, I have not yet reverted to KAV2014. In my last e-mail, I asked the Escalation Team if they need any traces to help the developers. If they do not need the traces, or if I do not hear from them by Friday, I will revert. I have to revert not only my computer but also my wife's computer and that of a friend. It should keep me "off the streets and out of trouble" for a while. As for license key, as far as I know, it should work for almost any supported version of the product, but this is a question best answered by Kaspersky. In my case the problem arises when there is an exception condition - an e-mail error or I unplug my phone from the USB port after downloading data. I may have been difficult to cause during testing and the beta testers probably did not run into it. New versions of Kaspersky usually come out in the August/September time frame. I usually wait until January or February of the next year to install. Both last year with the upgrade to 2014 and this year with 2015, I have been caught. Next year, I shall wait until March <grin>. I hope Kaspersky has the resources to fix this bug; the developers must be hard at work on KAV2016 and Windows 10 support.
  14. A few weeks ago, I posted a question about high CPU usage in KAV2015 (KAV15.0.2.361) when nothing seemed to be running. At the same time, I opened a problem with Kaspersky - problem INC000004247901. I worked with Kaspersky Technical Support uninstalling/reinstalling taking screen shot, etc. for about two weeks. The problem was sent to the Technical Escalations Team. I just received an e-mail from the team. This is an opened bug that the developers are investigating. There is no date for a patch. The work around is to back off to KAV2014, which I shall do.
  15. Hi KM, Not so. Comcast does not use an encrypted transfer for the POP3 server. It well may use an encrypted transfer for the IMAP server. I am using the POP3 server. In any case the SChannel errors do not correspond to the times I was doing mail transfer. I now remember another time this happened. I connected my phone, a Nokia N8, to the computer via the USB cable. The Kaspersky "K" in the systray became animated; I suspect KAV was scanning my phone. For some reason, I disconnected the phone while KAV was scanning. KAV began using 13% of the CPU and continued to do so until I booted. No Schannel involved. I suspect the looping is due to the way KAV 2015 handles abnormal conditions. KAV 2014 did not have these problems - either with mail or the phone.
  16. Hi KM, I think I see why GetSystemInfo reports 40 GB of virtual memory. It is adding the RAM, in my case 8 GB, to the virtual storage, in my case 32GB, and arriving at 40 GB and listing it as "Total Virtual Memory". In other words an error in phrasing if not an error in reporting. I agree, about the SChannel errors. It may simply be that there is a mismatch in encryption suites between the Web Site and the browser and they eventually arrive at a common protocol or it may be a real problem. Once I get to the bottom of this looping problem, I will investigate further - one thing at a time. I think I may have an insight into the looping problem. It happened again last night. I was getting my e-mail using Outlook 2007 from the Comcast POP3 server. Downloading the e-mail was very slow and finally ended with the server presenting an error. I exited Outlook and found Kaspersky was looping, using over 20% of the CPU. I tried it again with the same result. I think KAV fails to realize the task it is monitoring is terminated and continues to work on the last buffer or loops waiting for more data that never comes. Oops!
  17. Hi KM, Thank you for your reply. First the page file. I set the page file at a fixed 32768 MB (32 GB). Windows shows this (see the attached screen capture) This is confirmed by Diskeeper (see screen shot). I have no idea where GetSystemInfo is getting its "info", but Virtual Memory cannot be any larger than the page file. By the way, your recommendations are three orders of magnitude off - 32000k is 32 Megabytes, not 32 Gigabytes. I will follow up on the SChannel errors, but I doubt they are related to my problem. I see them even when Kaspersky is not looping. The decom errors hold promise and may be related. I have opened a problem with Kaspersky support and will report back anything they may find. Thank you for your help. If you have any other thoughts, please let me know. I would like to solve this problem.
  18. I am running Windows 7 SP1 x64 with the latest security update. Recently I replaced KAV 2014 with KAV 2015. I uninstalled KV 2014 retaining only the license information, and rebooted. I installed KAV 2015 (15.0.2.361) from file kav15.0.2.361en_7202.exe which I downloaded for the Kaspersky U.S.A. site. The security certificate on the download is valid. From time to time I notice that KAV 2015 is using about 13% of my machine. It appears to be doing nothing - no disk I/O's, no network activity. The use continues for hours until I reboot the computer. I have attached a screen shot of the Windows Resource Monitor. A check of the KAV Task Manager shows no scans running (with no disk activity, this is not surprising.) I suspect KAV is in some sort of loop. This concerns me not only because it is using machine cycles, but if KAV is looping is it still protecting me when I am visiting web sites or downloading e-mail? Here is my GetSystemInfo Report: http://www.getsysteminfo.com/read.php?file...81f01a812f6c695
  19. Is this what you are looking for: http://support.kaspersky.com/10964#block0
  20. Hi JanRei, Thank you for your reply. So, as I suspected, Kaspersky does install a certificate to allow it to inspect secure packets; in other words a man-in-the-middle attack, but done for legitimate purposes. Unlike Superfish, Kaspersky does not inject content. However, I am less certain about your assertion that "The certificate is generated locally on your computer and does not allow others to intercept the connections." In particular, how secure is this certificate, compared to a "legitimate" Trusted Root Certificate? Is each certificate unique or is the same certificate used on many installations? Is a unique certificate generated at installation, or is a certificate part of the installation? How strong is the certificate password? It took this gentleman only a short while to crack the Superfish certificate which would allow him to intercept and read the data on SSL/TLS connections. http://blog.erratasec.com/2015/02/extracti...ml#.VOaNG005BaQ Unless the Kaspersky certificate is much more secure, the same could be done with it. At present I have KAV configured not to scan encrypted connections. Does this means the certificate is not used on my machine? May I delete it or would that cause other problems?
  21. I was reading an article, one of several posted today, about Superfish a nasty program installed on Lenovo computers that breaks SSL security. This link explains the problem: http://www.tomsguide.com/us/lenovo-superfi...news-20470.html Although I am not running a Lenovo computer, I decided to check the Root Certificates on my computer. I was quite surprised to find that Kaspersky was listed as a "Trusted Root Certification Authority". Is Kaspersky a legitimate "Trusted Root Certification Authority"? They do not sign their own software. If not, is the certificate there to allow Kaspersky to intercept HTTPS packets? If so, does this open the same hole to hackers that the Superfish certificate opened? I always check the certificates when I visit my financial institutions. So far they all are issued by the usual suspects i.e. VeriSign, GoDaddy, GTE, etc. and not Kaspersky. But why is Kaspersky listed as a Trusted Root Certification Authority?
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