Have an issue with FDE...
Yesterday I tried to access my computer with the same password I've used.
The result was a "domain, user / password" error.
I tried to recover or change my password with the pba function (generating the 5 strings, connecting to KSC, I got the 7 string back)
The result was
"Internal PBA error.
After 5 or 6 attempts, I unmounted my laptop HD and mounted in another PC according http://support.kaspersky.com/9758
I open KES on my computer and click support and then Restore encrypted device.
I select the device and do a scan. I get the message Device diagnostics completed succesfully.
Then I click Unlock in the right corner.
Have tried with my password and the result is 0x8000005A
So, I choose for: Specify device acces key manually. Click Receive access key.
Save the key to my desktop.
Now I am going to the KSC console and go to: Data encryption an protection --> Encrypted devices.
Here I choose the right hdd: Right click and choose: Get access key top specified encrypted device (service pack1)
Now I browse to my desktop and load the ????.fdertc file.
Then I save the ????.fdertr file to my desktop.
And load it in: Step 2. Download the encrypted device acces key file received from the LAN administrator.
So far so good. Get the massage from Encrypted Device Restore Utility: Encrypted device acces key file processed successfully. You can now unlock or decrypt the device.
But after applying access to decrypt device I get the message: Failed to unlock ecrypted device. Error: 0x8000005A
Have uploaded the log result.... (in Spanish)
I already have an open ticket in CompanyAccount INC000005200810
Please, I'm a little worried for the info saved in my HD
My Kaspersky info is
KES 10 SP1 v 10.2.2.10535
AES (256 bits) 22.214.171.1248