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cedua

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About cedua

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  1. Hi there, Have an issue with FDE... Yesterday I tried to access my computer with the same password I've used. The result was a "domain, user / password" error. I tried to recover or change my password with the pba function (generating the 5 strings, connecting to KSC, I got the 7 string back) The result was "Internal PBA error. Function: pba::QtViewImpl::OnGotoChangePasswordAfterRecovery Line: 712 res:fffffff8000005a(invalid signature)" After 5 or 6 attempts, I unmounted my laptop HD and mounted in another PC according http://support.kaspersky.com/9758 I open KES on my computer and click support and then Restore encrypted device. I select the device and do a scan. I get the message Device diagnostics completed succesfully. Then I click Unlock in the right corner. Have tried with my password and the result is 0x8000005A So, I choose for: Specify device acces key manually. Click Receive access key. Save the key to my desktop. Now I am going to the KSC console and go to: Data encryption an protection --> Encrypted devices. Here I choose the right hdd: Right click and choose: Get access key top specified encrypted device (service pack1) Now I browse to my desktop and load the ????.fdertc file. Then I save the ????.fdertr file to my desktop. And load it in: Step 2. Download the encrypted device acces key file received from the LAN administrator. So far so good. Get the massage from Encrypted Device Restore Utility: Encrypted device acces key file processed successfully. You can now unlock or decrypt the device. But after applying access to decrypt device I get the message: Failed to unlock ecrypted device. Error: 0x8000005A Have uploaded the log result.... (in Spanish) I already have an open ticket in CompanyAccount INC000005200810 Please, I'm a little worried for the info saved in my HD My Kaspersky info is KES 10 SP1 v 10.2.2.10535 NetAgent 10.2.434 AES (256 bits) 1.0.2.1068 KSC 10.2.434 Best regards, registro.txt
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