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About charbelseif

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  1. All Logs traces and GSI created together . https://we.tl/Yz1pJqSaM5
  2. GSI + KES https://we.tl/ik8ORZUk4I Xperf https://we.tl/0BPh5KHAiS
  3. This is from a different station, also facing the same issue, i am facing the issue on all my stations, almost 90-100 pc and laptop, i have disabled the Mail Threat Protection on all Computers, with the Outlook 2010-2013-2016 and even the O365 version, same problem with them all. how to collect kes traces and kes outlook plugin-traces ? GSI report ? Please provide help and documentation so i could send you the required elements needed, if remote session is required i could provide you access.
  4. Plugin Disabled and Mail Threat protection On , no issue, ( but i don't need to disable the plugin, if i disable it i will not benefit from the mail threat protection ) Plugin Enabled All KES Components turnred off and Mail Threat protection On issue not resolved, please check the link below, https://we.tl/afTf75TUqc i have provided a small video about the issue it freezes the Outlook app.
  5. i faced this problem as soon as i upgraded from version 10.3 to 11 of kaspersky endpoint security , my version of outlook is 16.0.4639.1000 64-bit, i am facing this problem also on 2010 and 2013 version of outlook, 32-bit and 64-bit, when moving from mail to mail ( click on your mail to read it and move to another it hangs then make the mail readable ). i can record a small video for few seconds so i can show you what is happening if you would like to.
  6. Ok and what after ? still facing same problem, the problem is happening on all workstations even this incompatible software isn't available !!!
  7. Dear sir, i am facing a slowness on Outlook application after installing KES 11, it hangs when moving from email to email , and on start up take much time to load, whenever i disable mail threat protection it works fine. but i don't want to disable this feature, any info please, thank you.
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