Jump to content

charbelseif

Members
  • Content Count

    11
  • Joined

  • Last visited

About charbelseif

  • Rank
    Candidate

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. All Logs traces and GSI created together . https://we.tl/Yz1pJqSaM5
  2. GSI + KES https://we.tl/ik8ORZUk4I Xperf https://we.tl/0BPh5KHAiS
  3. This is from a different station, also facing the same issue, i am facing the issue on all my stations, almost 90-100 pc and laptop, i have disabled the Mail Threat Protection on all Computers, with the Outlook 2010-2013-2016 and even the O365 version, same problem with them all. how to collect kes traces and kes outlook plugin-traces ? GSI report ? Please provide help and documentation so i could send you the required elements needed, if remote session is required i could provide you access.
  4. Plugin Disabled and Mail Threat protection On , no issue, ( but i don't need to disable the plugin, if i disable it i will not benefit from the mail threat protection ) Plugin Enabled All KES Components turnred off and Mail Threat protection On issue not resolved, please check the link below, https://we.tl/afTf75TUqc i have provided a small video about the issue it freezes the Outlook app.
  5. i faced this problem as soon as i upgraded from version 10.3 to 11 of kaspersky endpoint security , my version of outlook is 16.0.4639.1000 64-bit, i am facing this problem also on 2010 and 2013 version of outlook, 32-bit and 64-bit, when moving from mail to mail ( click on your mail to read it and move to another it hangs then make the mail readable ). i can record a small video for few seconds so i can show you what is happening if you would like to.
  6. Ok and what after ? still facing same problem, the problem is happening on all workstations even this incompatible software isn't available !!!
  7. Dear sir, i am facing a slowness on Outlook application after installing KES 11, it hangs when moving from email to email , and on start up take much time to load, whenever i disable mail threat protection it works fine. but i don't want to disable this feature, any info please, thank you.
×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.