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About jasonfromclarington

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  1. Thank you! I found the file there. But when I tried to restore it switched "Current action" to "Restoring" and then "Error: '#1199 Operation canceled'". I am not an Exchange expert... I don't know how important this log file from 4 days ago is. Should I just delete it from Quarantine rather than restore it? To me it looks like there has been a successful backup of Exchange database so it appears the log files have been cleaned up (none older than yesterday). So I am guessing it is safe to just delete this old log file from Quarantine at this point. Thanks for your advice. Jason
  2. I didn't see any way to browse the quarantine of a server using the Kaspersky Security Console. If I run the ks4ws 10.1 .exe installer, do I select the option "Install Kaspersky Security 10.1 Console" for this? Or are you referring to something else? If something else please provide instructions. Thanks!
  3. How? Can I do this from KSC? The servers don't have the full interface like a workstation.
  4. @Nikolay Arinchev Here is the policy. Thanks! KS10.1forWinSrvrPolicy.klp
  5. Hello, We have an Exchange 2010 server running Kaspersky Security 10.1 for Windows Server. We added an Exchange mailbox database on a different drive, and failed to put in exclusions in the TrustedZone for the mailbox files. Subsequently, Kaspersky Real-time File Protection heuristics thought a "E04005D660B.log" file contained a Trojan and quarantined it. Object was added to backup; object was quarantined. I'm sure it was not really a Trojan, just a false alarm on an Exchange log file. I have now put in the Trusted Zone exclusion for that mailbox folder so that won't happen again. However, I am getting alerts from our Kaspersky Security Center of "Probably infected object detected" on the same .log file, every hour when it does a Quarantine Scan. What should I do about this? Should I restore the log file to its original location from Quarantine? If so, how? If not (maybe Exchange no longer requires the file at this point?), then how do I stop it from detecting that file every time? Thank you for any help you can provide. Jason
  6. I just want some clarification for our server. Which version of Kaspersky is recommended for the server hosting Kaspersky Security Center server version 10? The server is a VM running Windows Server 2012. Should it be Kaspersky Endpoint Security for Windows (currently we are deploying version to the workstations)? Or should it be Kaspersky Security 10.1 for Windows Server (currently we are using on the other servers)? Are there any specific instructions for the install? Should the Network Agent be installed on the server? Thanks in advance! Jason
  7. Changing the permissions on the MachineKeys folder did the trick. This problem is now resolved. Thank you!
  8. I ran the cleaner with these two commands: cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50} cleaner.exe /pc {BCF4CF24-88AB-45E1-A6E6-40C8278A70C5} But now I am getting System error 0x1F (A device attached to the system is not functioning.). again when trying to install. I have attached the latest log files. logs.zip
  9. What do you mean exactly by "Clean out all the remains of the network agent"? I went to C:\Windows\Temp and deleted all the $klnagent* files and the klnagent* folders. I also deleted the associated file from MachineKeys. I then rebooted the computer and tried to install again. I still get System error 0x5 (Access is denied.).
  10. Hello, I deleted the files containing that string and ran the installer again. This time I am getting: Error while installing: System error 0x5 (Access is denied.). You can see from the attached snip that it recreated the file in MachineKeys. Here are the most recent agent install logs as well: https://www.dropbox.com/s/dl0ocl1hj72sxx1/klnagent_logs2.zip?dl=0 Thanks.
  11. Here is the GSI report: https://www.dropbox.com/s/l030jvwum09je2u/GSI6_04_25_2018.zip?dl=0 Thanks!
  12. Hello, I am trying to install the network agent on a VM and during the "Registering" phase of the install, it errors out and rolls back. The error from the log is: Error 25002. Error while installing: System error 0x1F (A device attached to the system is not functioning.). This VM previously had the Network Agent installed, but it was accidentally installed in VDI mode, so I was reinstalling it. The log files are uploaded here: https://www.dropbox.com/s/7u4bq0ixabpkzly/klnagent_logs.zip?dl=0 Thanks. Jason
  13. Thank you, I see that the VDI mode is most likely the problem on all the affected hosts. That option must have been selected accidentally. Jason
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