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terence_nxg

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Everything posted by terence_nxg

  1. Hi Konstantin, Attached the policy file for your reference. For the GIS report. Do you have any email address to send? usb_control.klp
  2. Hi Ivan, We have a Group to limited the USB flash access by KES Policy Device Control. It was working normally in version 10.3.06294. However, when we upgrade the version to 10.3.3.275 by KSC, all computer under this group cannot be connected to the network because they cannot get the IP addresses. Once we quit the KES on affect computers, the network connection come back. We finally remove these computers from the USB restricted group to make them online. But we really need to USB restrict function. Attached the policy capture which was running normally in version 10.3.06294. Thank you
  3. Hi Support Team, We just upgrade the KES version to 10.3.3.275 and found the PCs with USB port control policy will not able to get the IP i.e. cannot connect to network. Reboot the computer or reboot the network card cannot fixed the problem. Finally, we quit the KES and remove the PCs from that "USB port control policy" to get back the network connection. The questions : 1. what the upgrade will cause PCs cannot get the IPs? 2. why the current policy will cause problem when version upgrade? Looking forwards to your solution. Thank you BRs, Terence
  4. Hi Support Team, I tried to use the official script (which is in the download package) to install the KES version 10.2.1.319a and got the error messages as below: - - - - - - /Volumes/Kaspersky Endpoint Security/Kaspersky Installer.app/Contents/Packages/gdpr_wizard_config.plist -> /tmp/klgdprconfig Traceback (most recent call last): File "<string>", line 1, in <module> TypeError: set_agreement_field() takes exactly 3 arguments (2 given) run_python failed with args: set_agreement_field('Ksn', 'accepted', ) set Ksn.accepted failed parse_kud failed cleanup started Unmount disk image /Volumes/Kaspersky Endpoint Security "disk2" ejected. Remove /tmp/klgdprconfig cleanup finished - - - - - How to fix that? I want to upgrade the version through Apple Remote Desktop. Attached the original script. Thank you install.sh
  5. Hi Guys. for sharing the solution. If the macbooks were connected to the KSC. It is not allow to key in the activate code (that field is disappeared). So, we have to activate it with the key file. So, open the "Terminal" App. > under root (or admin) right : commend: # kav addkey <key file > I got succeeded with that. :-)
  6. Hi Support team , We have some macbooks are usually out of office and cannot connect to the KSC. We can renew the KES license with the key file by the KSC. But for these " Offline" or remote computers, how could we renew the license with the key file? Thank you Terence
  7. Hi Support team, We have upgrade the KES version to 10.2.1.319 in mid-Sep and found most of the machines have been update with patch A when i run the version report today (2 Oct 2018). Will that update automatically? however, some machines have not be updated. what should i do? wait the auto run? Thank you
  8. Hi Support Team, We have many MacBooks are going to upgrade to the latest MacOS Mojave. Which version of KES will support that? Thank you BRs, Terence
  9. Dear Support Team, Our current notification setting as : "Event "%EVENT%" occurred on device %COMPUTER% in Windows domain %DOMAIN% on %RISE_TIME% %DESCR% " How can we add the Group name on it? e.g. we have created different "Depts". under "Managed Devices" . How to set the notification includes the "Dept" ? Thank you BRs, Terence
  10. Hi Support Team, There are some critical tasks we want to know the status. e.g. "Download updates to the repository", "Database Update" , " Weekly Full Scan". All these task can give me emails in errors but that is too much to read. Is there any method to generate the task status report? Thank you Terence
  11. Hi Konstantin, As the server takes few minutes to a "click" action, e.g. open a task status, it is hard to delete any data from the UI. Is there any better way? Thank you
  12. Dear Support Team, Our KSC server is running extremely slowly, the root cause maybe the database size is too big ( about 10G ). Although i changed the "Keep events log" days from 366 to 90 days for all items, i cannot see the database size has any change. How can i delete the old data from the mysql database? or any special setting to do on the KSC ? The biggest problem is the anti-virus database cannot be updated even clean-up the repository :-( Looking forwards for your quick support. Thank you
  13. Hi Support team, I am upgrading the KES to the latest version 10.1.0.622c from pervious versions for around 100 units of Macbook by KSC. Most of them are upgrade successfully but failed on one Macbook. The upgrade tasks was uninstalled the previous KES but failed to install the latest version. I tried to do it in console but failed too. Attached the error log for reference. Please suggest how to solve it. ( P.S. : the Macbook UI is in Chinese. Basically the error is script error). Thank you kes_install_error.txt
  14. Hi Support team, I am upgrading the KES to the latest version 10.1.0.622c from pervious versions for around 100 units of Macbook by KSC. Most of them are upgrade successfully but failed on one Macbook. The upgrade tasks was uninstalled the previous KES but failed to install the latest version. I tried to do it in console but failed too. Attached the error log for reference. Please suggest how to solve it. ( P.S. : the Macbook UI is in Chinese. Basically the error is script error). kes_install_error.txt
  15. Hi Ivan, Then, will it upgrade the Network agent as well? Under what conditions the Auto Upgrade service will work (as i mentioned there are 7 computers have been upgraded automatically). Thank you
  16. Hi Team, We are using KES 10 different versions for about 150 PCs with 10.2.4.674, 102.5.3201, 10.2.6.3733, 10.3.0.6294 and Network Agent 10.2.434, 10.3.407, 10.4.343. The KSC does some version updates or upgrade automatically but not for all of them. Just like the latest SP2 MR1, it upgrade 7 PCs only and not for the rest. I want to unify all of them to the latest version. What is the best way with minimal disturb to the end users? Has to be remote install because they are in different sites. By the way, under what conditions, the auto upgrade is applicable? I Thank you
  17. Hi Team, The task is "Change Administration Server" to move the clients to the new server. Succeeded but the Mac computers must be reboot before the KSC can get the right information and perform any scheduled tasks e.g. database update, weekly scan. The question is how can i restart the kav service install of reboot. (We have ARD (Apple Remote Desktop) to execute command remotely. )
  18. Hi Team, We have 10.0.0.327 and 10.1.0.662 both have same issue. Thank you
  19. Hi Support team, I am migrating the clients to a new KSC server. We have both Windows and Mac OS. I created a task for that and perfectly work for Windows. However, for the Mac clients, they can be moved but the KAV status is either "unknown" or "stopped" from the KSC monitoring and cannot perform any tasks from KSC. The Mac machines have to reboot to fix that problem. How could i restart the KAV services by command through ARD? Thank you
  20. Hi team, Updated the patch A. Unfortunately, same error message. Could that be eliminated if i could turn off the application update (it looks like Firefox version update)? if so, how could i do that (we could not install the clients applications update anyway because of license type)? Thank you. "Execution time error: Database error occured: #1950 (1114) Generic db error: "1114, 'The table '__ttmp_vapm_patch_src' is full' , LastStatement='INSERT INTO `__ttmp_vapm_patch_src`(`nTmpId`,`nTmpPatchId`,`nVapmBuild`,`nPatchGlbId`,`nDownloadLinkGlbId`,`nDownloadUrlGlbId`,`nOrder`,`nFlag`,`nLCID`,`wstrDownloadUrl`,`wstrDownloadFileName`,`strProductVersion`,`strFileVersion`,`binSHA256`,`lRevision`,`binFileDigest`,`bHlp`) VALUES(5709,12,19556,5322, 22266, 22236, 1, 0,1040,_utf8'http://download.mozilla.org/?product=firefox-45.7.0esr&os=win&lang=it',_utf8'Mozilla_Firefox_ESR_45.7.0_1040.exe',_utf8'',_utf8'',0x800FF02C2874D0015F30971623CB9F71ED6567F2906F733BA7FC63C889DFE32E,0,0x68F6E2ABCB19BDF4289EEE4FE776CA7C,0),(5709,13,19556,5426, 22876, 22846, 1, 0,1040,_utf8'http://download.mozilla.org/?product=firefox-45.8.0esr&os=win&lang=it',_utf8'Mozilla_Firefox_ESR_45.8.0_1040.exe',_utf8'',_utf8'',0x3A4A49094F8B473AB2AD9041A23E9BE3995942ED07CAD7CC3970C137F80591F6,0,0x9FECDD57D1175985F06623C705DC6BC"
  21. Hi Team, KSC version is 10.4.343 ; The klsoap.dll file version is 10.4.365.0 ( i think that is the latest version, right?)
  22. Hi Support team, attached the my.ini file for your reference. The current database size is 1.4G . screen capture attached. Thanks a lot for your follow up and hope can solve this issue soon. Thank you. my.ini
  23. Yes. I followed that link seriously but have that error message. Any other suggestion? Thank you
  24. Hi Support, I just created a new KSC 10 with MySQL v 5.7 and plan to replace the current KSC server. Everything is running fine but there is an error message : "Event "Execution time error" occurred on device Administration Server <Server name > in Windows domain <Domain name > on Thursday, November 23, 2017 4:05:17 AM (GMT+08:00) Execution time error: Database error occured: #1950 (1114) Generic db error: "1114, 'The table '__ttmp_vapm_patch_src' is full' , LastStatement='INSERT INTO `__ttmp_vapm_patch_src`(`nTmpId`,`nTmpPatchId`,`nVapmBuild`,`nPatchGlbId`,`nDownloadLinkGlbId`,`nDownloadUrlGlbId`,`nOrder`,`nFlag`,`nLCID`,`wstrDownloadUrl`,`wstrDownloadFileName`,`strProductVersion`,`strFileVersion`,`binSHA256`,`lRevision`,`binFileDigest`,`bHlp`) VALUES(5710,2,19320,3829, ........ " Please kindly suggest how to fix it. Thank you.
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