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ddaled

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About ddaled

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  1. Trust me that was not tech support. We only need the license key to locate the corresponding activation codes. The license key you have on the support window or in the licensing window is USELESS to you. http://usa.kaspersky.com/support/home/cont...ct-home-support Opens everyday at 5pm-11pm ET e-z-breezey
  2. If it happens again, just call tech support and tell them it's back.... So they can again, update the databases
  3. In addition to what Richbuff said, The rep handling your case did asked you to reinstall the kaspersky based on your current license. Yes the migration process (activation using a different product key) would say upgrading, whichever version it switches to. Reasoning behind that is, we wouldn't like our customers the feeling of awkwardness while they do it with the reps on the phone. Also, it would also be in a form of an upgrade, in a sense that it wasn't activated before... and now you are activating it to make it work... from a limited mode to a working mode
  4. It checks for update regularly. Depending on it's settings. After 2 days without updates, it's going to say "database are out of date" then extremely then obsolete.
  5. Hello buckeyefan1, Welcome to the user forum. We can't send you anything in here to get that fixed. So better contact technical support and they will give you the tool. https://my.kaspersky.com/en/support/helpdesk
  6. I couldn't open the link for the GSI. Wait for someone to check it for you for more info. regarding the txt file and the image you posted. It seems like they completed..... On the image you posted, can you click on details at the bottom of the right pane? I placed a pic like that... Now about the txt you sent... Why was it dated 04/14/2016? can you check your system date please? Or submit a new log for it.... If everything we do here seems to frustrate you because of the time it takes for us to reply.. You can always reinstall haha
  7. Hello mate, Can you try posting this. Additional tools, reports Detailed reports Click on the drop down(upper left) Choose update. Try to check the update. and give us a screenshot. like this.
  8. Hey John welcome, Is it wireless or cable? If cable, there shouldn't be a problem.. If wireless, try doing this. Open Kaspersky. Settings (bottom left, cog or gear) Additional Network Monitored ports monitor selected ports only Click select. Click Add Description:any (printer, printer port printer ddd) Port#: 9100 Then disable it. inactive. Click add In the same window (network ports) at the bottom of the window Uncheck monitor all network ports. Try printing any better after that?
  9. Hey guys, Also, If I may, if it's saying KIS is not providing complete protection of your data, critical system updates needed, there is no connection with the wifi vulnerabilities. You just have to do your updates. That's it. If you don't want to or can't. Try bringing it in to your local tech shop or just ignore it haha. kidding. But that's just it, it would say exactly what you need to fix
  10. Hello Marianne! Welcome to the user forum, If you're having the safe-mode-reboot-loop problem You would need to uninstall the Kaspersky and reinstall it again. Here is the download link for the application. http://products.kaspersky-labs.com/product....614en_8204.exe Just run it immediately.
  11. Hello guys, Plus TOGS post two posts up, Can you do a manual update first and restart the computer? It should have been fixed already. Any better after that?
  12. Please uninstall malware bytes and clear out your temp folders. Hit Win+R type in, %temp% press enter Delete everything. Any better after that?
  13. Hello, Welcome to the user forum. The GSI we are asking would help us identify if there is a conflicting application with Kaspersky. But another thing I would like to check, is if you are running a 64 bit outlook as your email client. It checks your email indefinitely and would lump up the process and memory of your computer. If so, disable the mail and anti-spam add-ins inside the outlook. Click on this link to configure your version of outlook. http://support.kaspersky.com/us/9716 Again, this is only if you are using a 64 bit outlook version.. If not, please submit the GSI. Thanks.
  14. Seems like this post is closed and resolved already by our good friends. Reading through everyone's replies. The error message you may be looking for upon activation, is "Keyfile is Corrupted." Naturally,box purchases are made before any updates. and the one that you have, as you have said is 2014. Installing version rellease 16.0.1.445 would not recognize old LTS. You can either Install MR0. 16.0.0.614 or keep MR1 16.0.1 but editing your registries, which we cannot post in here. Oh well, if the workaround works.... around just fine.. Cheers to that
  15. Hello, Welcome to the user forum. This is just one way of Kaspersky telling you that you are currently connected to a public connection (wifi is public by default). You have many ways to fix this, check out this link http://support.kaspersky.com/10965. The easiest way to do it is just to setup your network settings and change it from public to Local or Trusted. Go to network and sharing center and change it there. Here is a link to help you out with it http://windows.microsoft.com/en-us/windows...n#1TC=windows-7
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