I've been working on this for a while, including with the UK Kaspersky support team, but I can't seem to get it resolved even with their help. I've tried various search permutations on this forum too and haven't been able to find anything related so sorry if I'm asking something that has already been covered.
I have set up the "Scan my computer" task to not scan "email format files" or "email databases" files, I have also set the scan to forceably exclude "*.ost" files. However on every scheduled scan it goes right ahead and scans the OST's stored on the machines.
If I set up another global scan, and set the same options then these files don't get scanned. This is what Kaspersky UK Support recommended me to do for now. My question is "Does it have to be done this way?" Why don't the options for the exclude or email file typed work in the "Scan my computer" task?
Is this a known issue?