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Georgy Borzunov

KL Russia
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About Georgy Borzunov

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  1. Upgrading KES 10 SP1 MR3 to KES 10 SP2 it's major upgrade that requiered disk decription. Not required disk decryption is only minor upgrade(upgrade by patch).
  2. К сожалению да, поддержка XP в KES 10 SP2 будет прекращена.
  3. Можно, но это не основной сценарий распространения.
  4. Hello, GUI does not chage in MR3 update.
  5. You need to try kavremover(http://support.kaspersky.com/common/service.aspx?el=1464) it's seems that some info of KES8 present in system.
  6. Hi, can you clarify your case: What windows version was upgraded to Windows 10(Win7x86(x64) Pro, Enterprise, home)? What product and what bundle was installed in old windows? What you have done after upgrade to windows 10? How do you upgrade to windows 10(by iso or windows update)? What options was chosen during upgrade to windows 10?
  7. Pls answer for some questions: 1. What version of windows 8.1 did you have?(Ultimate or Enterprise or some else) 2. If i understood correctly you tried remove KES 10 Sp1 after update to windows 10 from control panel? If yes pls provide us uninstall logs. 3. Could you clarify your case, by what method you update 8.1 to 10?(iso image, usb-flash drive or by windows update service)
  8. 1. You need to clean your system by kavremover utility http://support.kaspersky.com/common/service.aspx?el=1464 2. After that you can install KES10 SP1MR2 Beta. Note: Beta can be activated only by beta key that can be activated only for 30 day before key will expired. When KES10SP1MR2 will be released you can activated it by commercial license, but before installing release version you will be need to delete Beta manually (pls do not use any third-party software for deleting our product, use Programs and Feathers in Control Panel or kavremover or task on SC side to delete product)
  9. Which version of Kaspersky Endpoint Security 10 concretely did you have? How you uninstalled product after update to windows 10? what version of windows you used before update to windows 10? How you update to windows 10 by ISO or maybe by windows update? Pls provide us export of registry HKLM key.
  10. What product was installed before on this host? In log there is some information about product installed before.
  11. We know about this problem, it will be fixed in future releases.
  12. Необходимы логи установки с проблемного хоста.
  13. Please provide us traces from this host and registry export hklm/software/kaspersy lab
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