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About mikethebike

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  1. So here we are some 6 months later. Has the problem been solved by KLab or what was Klab's response? Thanks mikethebike
  2. It would appear that the certificate is the problem in that about a week ago it expired and is yet to be renewed. mikethebike
  3. Thanks dh27564. I generally try and keep tabs on the range of threads on this forum but this one escaped me. It makes sense although one would think that as there must be many users in the EU it would not be beyond K's ability to upload the EU version to its EU users mikethebike
  4. To get to the Support Forum I click onto the head and earphones icon, next to the settings icon at the bottom left of the KIS icon page and this takes me to the K Lab Technical Support page. At the top pf the page it lists 4 things: These being Licence Key; Operating System; Databases Release Date and Application Version which in my case is KIS 19. 0.0.1088(d). All the information there is correct. However I have noticed for the first time that under the Application Version it says: "This version is not intended to be used in the European Union" which is exactly where I am. I am in the U.K. to be specific. The application version was automatically uploaded by K a couple of months ago so I had assumed that K knows where I am and had loaded the correct version. In pale green writing it says "other versions" It may be that what I have noticed today is a line of text about the version not being intended for the European Union which has always been there and it is I who has failed to notice it. Can I take it that this is simply a wrong line of text that K has not yet taken out of the Technical Lab Support page and thus I can ignore it? I would appreciate it if any other users of KIS in the European Union has this line of text on their K Lab Tech Support page and even better if any U.K. users of KIS can say what appears on their Tech Lab Support screen under their Application Version Thanks mikethebike
  5. This sounds like the thread started in December 2018 by temp2018 which you will find on page 3. Have a look at it. If it is exactly the same problem then I remain unclear what the explanation or solution is. Sorry mikethebike
  6. I do not wish to divert this thread in anyway and it may be that my problem is unconnected entirely but I may have an issue that is in someway connected and I mention it only as being possibly relevant here. See my latest thread of 13 Dec under the name of mikethebike. I cannot otherwise help and if my issue is in no way connected then please ignore this post. I will thus say no more in case I am accused of breaching the K Forum rules mikethebike.
  7. Thanks for the reply and two screenshots,wgcuser. It would appear that within the Protected Browser banking site on both IE and Google you do have the green icon which I used to have in KIS2017 but no longer have. I note that in IE there is also the Secure Keyboard icon in your logon section and this is absent from the same logon section in Google but I am assuming that at least when you click on the icon it brings up the 3 items of: Private Browsing;Anti-Banner; Open On Screen Keyboard. If there was a way of bringing the green icon back to the Safe Money Protected Browser sites then I can easily live without the addition of the Secure Keyboard icon in the logon box As things stand I either use my own work-around or plb4333's keyboard "trick" or "tools" route which is quicker. In fact it may be that using one finger across Shift Ctrl and another on Alt then P will be just as quick as clicking on the green icon if it were there but it still leaves me wondering why the green icon has disappeared. I suppose it is now a matter of intellectual curiosity as much as one of convenience Thanks again mikethebike
  8. Thanks for the reply,wgcuser. Can I clarify something? Are you saying that in Explorer(IE) and on your KIS Safe Money list of sites the green icon returns when you are on that site within the Green Protected Browser or are you saying that when logging on to, say, your online bank site within IE and not within KIS Safe Money you get the green icon? If it is the latter then I am also able to get the Green Icon on both IE and Google but in neither can I get the Green Icon within Safe Money. It may be that your issues with Safe Money and sites such as banking/money sites are not the same as mine but clarification on my question would be appreciated. I have never experienced any problem with Safe Money in KIS 2017 nor any problem in Safe Money on KIS 2019 except for the matter of previously being able to have the Green Icon on any Safe Money site in KIS 2017 but not on KIS 2019 mikethebike
  9. plb4333, sorry I must have hit the wrong button and sent the reply after "thanks". Thanks again for this further research. It is a better way than what I currently have to do. Can I clarify a coupe of points? 1. I was able to do what you say but only by a simultaneous press with one finger on the Shift and Ctrl key and another finger on the Alt key. Then I can separately press the P and it brings up the virtual keyboard in CAPS of course but that can be altered to small case on the virtual board. I take it that simultaneous pressing as above is required as pressing one after another did not work 2. This may sound "greedy" but is there any easy way to arrange a shortcut to the simultaneous pressing of Shift and Ctrl with one finger and Alt with a second finger? I suspect not but no harm in asking Thanks again mikethebike
  10. Thanks plb4333. Yes your screen shot looks like what I get. When you add the banking or any other site to the Safe Money list and click on it, Safe Money takes you to the protected browser but there is no green icon there, just the green border which tells you that you are protected. What I have to do then if I want to use Secure Keyboard before adding username , password etc, is click back on to the K Safe Money section where my list of Safe Money sites exist and click on the On Screen Keyboard at the top right . This brings up the On Screen Keyboard and I then delete the Safe Money site, leaving the On Screen Keyboard which I can then use to log-in. It can be moved around the screen but gets in the way to an extent so if I need it again I can go through the whole process again. Previously I had no need to click on the Safe Money site list at all but could delete the Secure Keyboard and simply click on the green icon( now missing) on say the Online Banking site or any other site listed under Safe Money to bring up the On Screen Keyboard again. mikethebike
  11. Also, plus Berny post located above, Just to repeat something I mentioned on another recent thread. I had the auto-update clicked but was still on KIS 2017 until just over a week ago then out of the blue KIS 2019 arrived. So yes, as indio has said, it does seem to be very variable in terms of if and when the auto-update works. Quite what triggered it in my case I will probably never discover. Apart from no green icon in the Safe Money section which is the shortcut to the Secure Keyboard KIS 2019 and a bit of an inconvenience, it works fine mikethebike
  12. Thanks I just had to use Safe Money this morning and while it is a little more "faff" to use the Secure Keyboard than clicking on the absent green icon it is probably something I'll get used to and probably only takes a few seconds longer to do so I may just live with it as it is. Your help has been much appreciated mikethebike
  13. OK, plb4333, and thanks for the offer. Tech Support may be the best bet - at least for an explanation if not a solution. I now seriously doubt if there is a way to do it as there seems to be nothing available within the options of Safe Money. However it still puzzles me that, you and one other user apart, no other user has responded, to say they noticed the same thing when switching to KIS 2019 or give a way of solving the problem. Fortunately I think I am an uncomplicated user of the internet and maybe for that reason I have experienced no other issues on the switch which has seemed to give a lot of trouble to many others, judging by the forum's posts on KIS 2019 and those who have reverted to 2018 mikethebike
  14. plb4333, alas I just tried deleting one site and then adding it again and it made no difference. Looks like I am stuck with having to forego the green icon and thus any shortcut to Secure Keyboard. A pity that no-one else has replied who can either confirm that this is one of the drawbacks with KIS 2019 or better still tell me how it is possible to retain the green icon on Safe Money sites mikethebike

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