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Kirill Tsapovsky

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About Kirill Tsapovsky

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    Technical Support Specialist

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  1. Здравствуйте. Попробуйте в свойствах машины, управление задачами которой сейчас недоступно, в основном разделе свойства выставить опцию "Не разрывать связь с сервером администрирования". Спасибо.
  2. Encryption

    There are no specific predictions on how much system resources is consumed when the process is running; it is suggested that the specified system requirements are enough for the encryption as well. If you suspect that the process takes up too much of the system resources, or that it significantly affects system performance, please let us know and describe the scenario. Thank you.
  3. Hello. What OS are you using? If it is Windows 10, are you using Fast boot? If you disable it, does it resolve the issue? What is the number of hosts affected by the problem? Thank you.
  4. Mount point permission denied with backups

    Please try uploading to a sharing resource and posting a link. Thank you.
  5. Object not quarantined. Reason: action is not supported

    Hello. Do you have the latest critical fix for KSWS installed? Please make sure it is, and check if the problem persists. Please let us know the result. Thank you.
  6. В теме указывается, что несовместимой является x86-версия, чей GUID совпадает с Firewall Client. Если фактическая совместная работа клиента и KES не вызывает проблем, возможно обходное решение в виде установки клиента после KES, либо установки KES с пропуском проверки несовместимого ПО. Спасибо.
  7. Пожалуйста, сообщите, решает ли проблему обновление. Что касается машин с KES SP2, где изначальная проблема решена: отсутствуие выставленных галочек в локальном интерфейсе влияет на работу уведомлений, или же они работают корректно и проблема только в отображении? Спасибо.
  8. Hello. The patch is not recalled. This might be a minor glitch with downloading to repository. Please run the Download updates to repository task again, and let us know the results. Thank you.
  9. Здравствуйте. Пожалуйста, уточните, в чем специфика именно сервера Windows Server 2003? Имеются сервера с другими ОС в этой подсети, для которых правило работает корректно? Для работы с политиками и задачами определенной версии KES на Сервере администрирования должен быть установлен соответствующий плагин управления. Плагин можно загрузить с сайта поддержки (http://support.kaspersky.com/9333), а также распаковать из дистрибутива KSC, используя меню. Спасибо.
  10. Hello. Replacing the certificate should be done during the installation of the Administration Server. If you are planning on doing so in an existing network, it is recommended that you uninstall existing Network Agents and re-deploy them after updating the installation package with the new certificate. KES can remain on hosts during this. Thank you.
  11. Application Blocked

    There are known issues with KES 10 SP1 MR3 and connecting to Office 356 apps. This might be a similar issue. In a trivial case, you can look in Kaspersky Firewall event log for blocking events that correlate with connection attempts to Exchange Online, and create a corresponding allowing rule for that activity. However, if this is an occurence of the aforementioned issue, there might be no related events. In this case, it is strongly suggested that you upgrade to KES 10 SP2, where network interception mechanism has been reworked and all related issues from previous versions become irrelevant. KES 10 SP2 requires KSC 10.4.343 in order to install the management plugin for SP2 and manage these hosts remotely. However, as a troubleshooting measure, you can remove KES and Network agent and install the latest KES on one host only to see if this resolves the issue for it. Thank you.
  12. Пожалуйста, уточните. выполнялась ли после этого задача загрузки обновлений в хранилище? Спасибо.
  13. As mentioned previously, the issue is under investigation. As soon as any new information becomes available, it will be posted in the topic. Thank you.
  14. Device Control not Working in Safe Mode

    Thank you for your feedback.
  15. Kaspersky Cloud Management

    Thank you for your feedback.