Kirill Tsapovsky

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About Kirill Tsapovsky

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    Technical Support Specialist

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    Male
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    Moscow

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  1. Hello. Due to the nature of this issue, we will be able to properly analyze it and provide resolution within an incident in CompanyAccount, as a.kabanov mentioned. Please create one and let us know its number, and we will provide further details. Thank you!
  2. Hello. Debian 8.9 is not among the listed supported distros, which means it might not have been tested to work in it. To have specific issues like this investigated, please create an incident in CompanyAccount. Thank you.
  3. Hello. If you want to manage KSWS not only via KSC, but also locally, the Security Console needs to be installed separately (its package is included in the KSWS distribution). This is not related to the other issue. Concerning "Protection off" error, please make sure the license is applied in KSWS. Thank you.
  4. Thank you for your feedback!
  5. This package is a part of KSWS distribution. In the new formatting, line separators have been converted into paragraph separators. To insert a line separator, press "Shift+Enter" in the text field instead of "Enter". This will result in some more condensed formatting. Thank you.
  6. Пожалуйста, опишите, по каким симптомам определена неработоспособность. Разработчик ответил: После сохранения настроек FCM пуш должен пройти в интервале между "немедленно" и 3 минутами. Об успешной синхронизации свидетельствует изменение значения в поле "Следующая запланированная синхронизация" (Меню - Настройки - Синхронизация). Спасибо.
  7. Сценарии, связанные с этим пакетом, в рамках этого тестирования не предусмотрены. Он будет в релизной версии. Спасибо.
  8. Пожалуйста, используйте Консоль администрирования для подключения. Спасибо.
  9. Согласно ответу разработчика, эта особенность обсуловлена поведением KSC. Пожалуйста, соберите трассировки сервера и консоли для исследования. Спасибо.
  10. The developer suggests that you install patch pf3070 (request via CompanyAccount to obtain) in order to resolve the issue. Please let us know the results! Thank you.
  11. Please do the following: 1. Stop the Administration Server 2. Replace klcssrv.dll with the file: ftp://klcssrv_ro:l40Uufqts8nD@data14.kaspersky-labs.com/klcssrv.dll 3. Start the Administration Server This should resolve the issue. Thank you.