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Kirill Tsapovsky

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About Kirill Tsapovsky

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    Technical Support Engineer

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  1. Kirill Tsapovsky

    Raspberry Pi protection

    Please disregard my previous answer. I have received a clarification from the development team stating that Pi, or any other device having the ARM architecture, is out of support scope for KESL. Therefore, it is not supported. My apologies for the previous misinformation.
  2. Kirill Tsapovsky

    Error code: 86440010

    Please reproduce the faulty installation on one of the hosts, enabling traces before the installation with the use of registry keys: https://support.kaspersky.com/9346 Install, reboot, verify the error and provide the traces, and installation logs (provide a GSI report if possible; it will contain the installation logs). Thank you.
  3. Добрый день. Как упоминалось выше, этот раздел форума посвящен обсуждению технических проблем с корпоративными продуктами ЛК, к которым не относится борьба с вирусами. Вы можете задать вопрос по этому поводу здесь: https://forum.kasperskyclub.ru/index.php?showforum=26 Спасибо.
  4. Hello. What sort of a USB drive is this? What are its contents? Have any previous actions been taken to it regarding encryption? If so, please include them in the scenario, or otherwise describe what task you are trying to achieve. Thank you.
  5. Hello. There have been similar issues in previous versions of KES, so there are suggestions that would help narrow down the problem before submitting a bug for the developers. Please let us know if any troubleshooting involving manual installation of drivers has been performed, what the result was, and if it was any different from the initial. Thank you.
  6. Kirill Tsapovsky

    Crashes in time run skype

    Hello. Does this issue reproduce on one or multiple hosts? Does it reproduce on the same host as in the neighboring topics (https://forum.kaspersky.com/index.php?/topic/403456-crashes-in-time-web-session/; https://forum.kaspersky.com/index.php?/topic/403422-crashes-after-block-process-kes/)? Does disabling the same component as in the first topic (File Threat Protection) resolve all of them? Three application crash scenarios for a single host, narrowed to a single component, hint that there might be a common culprit, and it would make sense to investigate the first and go from there. Please let me know if the scenarios are different (e.g. there are different affecting components, error text etc.), or any of the issues reproduces more than on 1 PC. Thank you.
  7. Kirill Tsapovsky

    Crashes in time web session.

    Hello. Bug 3111012 submitted. Expecting developer's reply. Thank you.
  8. Kirill Tsapovsky

    Network Agent Service not running

    Hello. Since the problem is that Network Agent service is not working, it is not possible to investigate the issue remotely by means of KSC (at least not while the service is down). KSC behavior, and the results of all the connectivity troubleshooting, are as expected, drawn from the failure of the Network Agent. The actual question is, why does the service stop. Please refer to Kaspersky Event Log (Control Panel - Administration - Event viewer) for Network Agent related errors, and look for Network Agent dump files: https://support.kaspersky.com/9336 Please provide both. Also note that klmover is a utility which is only intended for local use, and it also relies on an operational Network Agent. Thank you.
  9. Kirill Tsapovsky

    Kaspersky Blocking Printer

    Hello. The general answer is, no, KES is not intended to slow down network operation by any significant measure. For a more specific reply, however, it would require a more specific description of the problem, and consequently, diagnostic data for investigation. Thank you.
  10. Kirill Tsapovsky

    Enable NAP (Network Agent)

    Hello. As it mentions in the context help, SHV is included as a part of Network Agent package and allows to provide corresponding information to the Administration Server. Thank you.
  11. Kirill Tsapovsky

    Blocking IP Address (Public)

    Thank you for your feedback.
  12. Kirill Tsapovsky

    Error code: 86440010

    Hello. This problem is an indication that the installation is corrupted, or that 3rd party software is tampering with proper operation of KES. GSI reports that there is no incompatible software on the host, so please restore KES using the installer; if this is ineffective, please remove KES, reboot, and install again. Let us know the results. Thank you.
  13. Kirill Tsapovsky

    receiving an email from my email

    Thank you for your feedback.
  14. Kirill Tsapovsky


    Hello. Please specify which version of which product you are referring to. The forum is problem solving oriented, so please also describe what integrity-related task you are facing. Thank you.

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