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Posts posted by puthearith070

  1. Hello Everyone!

    After I play round on switch profile of NetAgent and KES10, I have confused to setup Administrator server connection profile as "Not connected" with current domain name so that some PCs are forced to switch network agent profile to Out-of-Office. So all those client NetAgent no more connected to Administration server even those client are online or roll back setting.

    Is there any ways to reset or clear those profile on NetAgent?


    Thanks, Click to choose file



  2. Hi,

    I also face kind of this problem too after update KSC to SP2 MR1. All the update agents are stopped working.

    And now I update the Patch A on both Administrator server and client NetAgent, but the Update task still fails as below:

    Update task complete. Administration Server connection error: failed to retrieve file due a transport error. Error code: 50


  3. Hi,

    After I have installed KESS with default deny  on SHA-256, it takes around 130MB for RAM that is acceptable, but I didn't yet test on full scan how much it takes because the task always failed as below:

    Internal task error occurred. Error code: 0x0007. Subsystem code: 0x6 (WP). For more details go to the Kaspersky Lab Technical Support site: https://click.kaspersky.com/?hl=en-US&link=error&pid=ess&version=

    Also I created the incidence INC000008046296 yesterday.

    Thank you!


  4. Hello.


    What is the KSC version you are using?

    What is the Network Agent version on the affected hosts, and what OS is installed on them? Is he issue specific to certain Network Agent or OS versions?


    Thank you.

    The KSC version is 10.3.407, and most of netagent version is 10.3.407 too, but has only 1 PC that is using newer version 10.4.343 because I used to test with new KSC version that just integrated with patch B.

    For the OS is Windows 7 Enterprise SP1 32bit and 64bit.


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