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richbuff

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Everything posted by richbuff

  1. Can you provide a small representative snippet of information as to file name, full path, full location, detection verdict. Otherwise, we have absolutely zero clue whatsoever.
  2. If you install junk, you can uninstall junk. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319
  3. 1. Correct, because no one can change the laws of physics same drivers doing the same thing at the same time. 2. Correct. One or the other, not both, because See 1.
  4. Welcome. You purchased a renewal at a discount. You can select the next radio button and proceed from there.
  5. You can disable Scan Encrypted connections and tell us if that changes anything, and also you can contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  6. Also, in addition to what dh27564 indicates in the post located above this post, Your GSI report shows that lots of varied hosts are timing out, so it is probably your network connection that is the cause of this issue.
  7. Welcome. Please click below and see:
  8. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  9. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  10. Welcome. Please delete the pdf file from your downloads file. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  11. Welcome. This topic was moved, and this post bumps up your topic from bottom to top of the correct forum section page, so it is discovearable.
  12. Also, in addition to what Berny indicates in the post located above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  13. This is a known issue for many years. Kaspersky and ZA have been incompatible with each other for many, many years. Something about same drivers doing the same thing at the same time.
  14. Welcome. That topic appears to be unlocked, and also appears to not ever been locked. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  15. Maybe Tech Support can help you with upgrade license, and with this issue, too. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  16. How did it get to Low Restricted? Please disable Automatic mode, to enable Interactive mode, in Kaspersky > Settings, then restart for good measure. If still no go, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  17. Please try moving from Low Restricted Group to Trusted Group. Click Additional Actions. Restart the computer when done. Any better?
  18. I do not use a third party vpn app, so I am not the source for expert information. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  19. Please contact tech Support and include a query as to how to supply the large files.
  20. Also, in addition to what The Shield and Caos indicate in the post located above this post, Please uninstall KMSpico and any/all piracy stuff, and manually delete any piracy leftovers, and you will be happy.
  21. Zugzwang ends here. Most people simply state the issues, in a neutral tone. That makes it easy to communicate. Inflammatory tone makes communication too difficult. Please private message me, or Berny or Schulte to re open this topic and continue in no worse than neutral tone. Until then, please contact Tech Support. For best results, please don't flame them, either.
  22. You are using a Home User product. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
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