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richbuff

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Everything posted by richbuff

  1. If you can not manually locate the detected object, please attach the following items to your Tech Support request: a. Full, complete detection details. b. Screenshot, as needed. c. GSI
  2. Welcome. First thing is to make it so helpers can easily see your screenshot. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  3. Hello, I removed the beta link, because the usual beta test caveats were not posted. Please contact Tech Support to receive the instructions and the usual caveats that need to accompany any Beta Test links.
  4. Also, in addition to what indio indicates in the post located above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Any better after that?
  5. This forum is another form of support: Kaspersky users helping other Kaspersky users with the Kaspersky application. Sometimes, issues can not be solved on the forum, hence Tech Support. Sometimes, the forum can assist with some matters, hence the Forum.
  6. Kaspersky personnel located and accessible as below: Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  7. Hello, In addition to the post dirctly above this post, Two posts are toast. The topic is "KIS not blocking YouTube ads". Further discussion is about the topic. Further discussion is Not: Such and such is much better. Please stick to Kaspersky app and YouTube ads, not other stuff.
  8. Welcome. Please post the exact version of Chrome that you have installed, and please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Are your Kaspersky databases up to date?
  9. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed.
  10. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the first pinned topic for download links and other links to other information. Please see the small print that is located at the bottom of this message.
  11. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Any better after that? If still no go, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  12. Please uninstall KMS Spico, then restart the computer, then manually delete the leftover in the Windows Temp folder. Any better after that?
  13. Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  14. Kaspersky Internet Security 2013 Firefox 17.0.5 Please upgrade all of your software to year 2019. Any better after that? Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  15. Even better: Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  16. Welcome. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  17. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please tell us what Windows operating system. Even better: Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  18. To prevent this important content from being rapidly buried, this topic is temporarily closed for a few hours. In a few hours, this topic will be re-opened. //Re-opened. Please help prevent re-closing of this topic. Please post only new, important content. // // Two posts are off-line, so the important content can remain readily discoverable. // // // Two more attempts to bury the important post are now off line, topic temporarily closed, again, so the important content can be easily discovered by forum users. // // // // Re-opened, again. Please help prevent re-closing of this topic. Please post only new, important content.
  19. You have the current version. Have you changed any Kaspersky settings? If the issue is unsolved, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  20. Also, in addition to what Fenderman1 indicates in the post above this post, If you have your Activation Code available, you can download the Kaspersky application from links contained in the pinned topics.
  21. Welcome. Please click Details. What does it say? Please delete eicr.com from your desktop. Any better?
  22. Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  23. Welcome. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
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