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richbuff

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  1. Hello, We are not doing malware analysis on this forum. Please continue any questions/issues about this detection with Tech Support.
  2. Also, in addition to what dh27564 indicates in the post located above this post, There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, etc. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042
  3. Spam email? Clicked on link in spam email? Clicked on attachment in spam email? Rogue code? Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  4. Also, in addition to what indio indicates in the post above this post, The folder.
  5. Welcome. Please try disable Scan encrypted connection, located in Kaspersky > Settings. Any better after that? Are you using the Kaspersky Secure Connection application? If still no go, please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  6. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  7. Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. If Kaspersky says all is good, then all is good.
  8. Also, Merged. Middle East En website: https://me-en.kaspersky.com/?ignoreredirects=true
  9. Welcome. For this issue, please contact Tech Support, after check system date/time is correct.
  10. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  11. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  12. Please let me know if you wish to investigate this issue and/or contact Tech Support; click my user name and select Message, and I will re open this topic for you. Until then, this is amicably closed. //Edit: by the way:
  13. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. GSI 3. Traces Please disable traces when done, or your hard drive will get full. 4. Full Dump (MEMORY.DMP) Please, no mini-dumps, kernel dumps etc. //I split your posts and helpful replies to your own topic, so as to facilitate replies that are specifically helpful.
  14. richbuff

    Laptop sound problem

    Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  15. Also, in addition to what dh27564 indicates in the post located above this post, Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
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