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richbuff

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  1. Hello, Please send a request to Technical Support via My Kaspersky Account Also please send in support these logs: https://support.kaspersky.com/common/macos/10909 and https://support.kaspersky.com/common/macos/14534
  2. Also, in addition to what dh27564 and xzz123 indicate in the two posts located above this post, Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  3. That looks like a file infector virus from bad software.
  4. KMSpico may be the cause of the issue. The file that you mentioned is not an issue.
  5. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  6. richbuff

    High CPU Use KTS 18.0.0.405

    Welcome. Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic. Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message.
  7. richbuff

    Why Kaspersky?

    Welcome. Please see: https://kaspersky.antivirus.lv/eng/about/why/ and: https://help.kaspersky.com/
  8. Welcome. Please contact Tech Support, https://my.kaspersky.com/support/ Please include full purchase details.
  9. Was: English User Forum > Protection for Home Users > Kaspersky Internet Security & Anti-Virus & Kaspersky Free for Windows Now: Moved.
  10. Welcome. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  11. If you think these detections are Not false positives: Configure Kaspersky in Interactive mode by unchecking Automatic, located in Kaspersky > Settings. Then disconnect from the internet and disable File Anti-Virus. Then click Quarantine on the main Kaspersky window. Find Quarantine by clicking More Tools at the bottom of the main Kaspersky window, then mid-left. Then locate the entries for your files in Quarantine and/or Storage tabs and select Restore. After that, please Add to Exclusions. Re-enable File Anti Virus and re-connect to the internet. How to add to exclusions: http://support.kaspersky.com/us/10017 If this is a false positive, or if you are not sure, please send full details to the Lab, instructions are located in the third important topic located near the top of the Virus section of this forum. And here: http://forum.kaspersky.com/index.php?showtopic=13881
  12. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  13. Let's see if Tech Support can help. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
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