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richbuff

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About richbuff

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  1. Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  2. Welcome. Please see the second pinned topic for instructions to download and install Kaspersky version 2019. Uninstall Kaspersky version 2018 > reboot, then install Kaspersky version 2019. After you install Kaspersky version 2019, activate with your current activation code > do a databases update > reboot. Any better with the current version? If still no go, please tell us some more detail about the problem. Please see the small print that is located at the bottom of this message.
  3. Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.
  4. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  5. Four posts are toast. Hi mike, The topic is : [Free]Rootkit scan taking 1h (2,701 files) The topic is not: "Hey guys, I'm gonna hijack some one elses topic thread to ask unrelated questions." The topic is not: "Why Tdsskiller is not part of the KIS app." Please stay on topic. Please do not butt into other peoples topic threads to ask your own questions. Please do not steal other peoples topic threads. I have asked you many times in private. After much frustration, I am going public. You can contribute direct assistance to the Original Poster, or open your own topic thread.
  6. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  7. richbuff

    Kaspersky and iTunes AirPlay

    You're welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  8. richbuff

    Slow USA connection

    1. Sometimes. 2. Sometimes.
  9. richbuff

    Kaspersky and iTunes AirPlay

    Welcome. Please install the current KTS 2019 19.0.0.1088. Instructions and download are linked in the first pinned topic. Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message.
  10. Please see: https://support.kaspersky.com/12192 Do Not buy from eBay!.txt
  11. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  12. Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  13. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Please clear temp folder, and please make some more space on disk C, and then defrag.
  14. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  15. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
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