richbuff

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  1. Also, in addition to what eurgbp2011 indicates in the post located above this post, Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.
  2. Also, in addition to what Whizard indicates in the post located above this post, The question posed in the first post has been answered, and additional posts have been answered, too. Version 2018 is not yet commercially released, so this is temporarily and amicably closed.
  3. Too many Windows Services are disabled. Please re-enable any Windows services that you disabled > reboot and try again. Any better? If still no go, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042
  4. Also, Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic. Please see the small print that is located at the bottom of this message.
  5. Also, Please send detected file to the Lab, instructions are located in the third important topic located near the top of the Virus section of this forum. And here: http://forum.kaspersky.com/index.php?showtopic=13881
  6. Two posts are off line. Let us get immediately to the primary, important details of this topic. Please post the full, complete detection details. File name, path, location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.
  7. 3. Double click the column division to make more text viewable. 4. Is there a save to text icon? Please post illustrative screenshots of where you are at/what you see. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.
  8. Version 2018 has appeared on Index Of Home User site a few hours ago. http://products.kaspersky-labs.com/english/homeuser/kis2018/ Tech Support for Version 2018 will be available for your region when Version 2018 is posted on the official Kaspersky website for your region. Please see the Important topics, located at the top of this section of this forum.
  9. Currently no detected objects. Un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > activate with your activation code > do a databases update > reboot. Then do a scan. Any better?
  10. Please clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then restart the computer. Any better after that?
  11. Welcome. Your Activation Code is on the CD sleeve or card, or in an email, depending on if the purchase was boxed CD, or on-line. Your Activation Data should be in My Kaspersky, if you registered your product: https://my.kaspersky.com/ If you forgot your ID or password, then click the indicated link on that page. Contact Tech Support if you can not retrieve your activation code: https://my.kaspersky.com/ and include the license information and any and all purchase documentation with your tech support request. Always ensure that your Activation Code is backed up. I always have it written down on a paper document. Back it up in My Kaspersky.
  12. Please post the full, complete detection details. File name, path, location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, Browse > click once to select file > Open > Upload > add reply.
  13. Please hover your mouse over my user name, located at the upper left of this post in bold, click Message, and please give me more details about the link that you downloaded from. What link, and where the link is posted.
  14. Welcome. Please delete the contents of Quarantine > reboot. Quarantine is located at More Tools, left side. Any better?
  15. Also, in addition to what Berny indicates in the post located above this post, please see: https://support.kaspersky.com/12699#block2