richbuff

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  1. Welcome. Normal Chrome Settings do not work properly? Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second Important topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  2. Welcome. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) pinned topic. Please see the small print that is located at the bottom of this message.
  3. Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second Important topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  4. Welcome. Known issue. Please update databases daily > reboot, then check in a few days for Patch F, which will appear in the full, complete name and version number of your Kaspersky product. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.
  5. Please check to see that you have not disabled any Windows Services, such as Base Filtering Engine (BFE) Service. Any better after that?
  6. Also, in addition to what Berny indicates in the post located above this post, That community may have something to say about this file on your computer: https://www.virustotal.com/en/file/afd9a05246b9f3c44c7b6152002a17fe3da22f32623aecdbfb8613e0b319e086/analysis/
  7. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product. Kaspersky > Settings > Protection> uncheck Perform actions automatically.
  8. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.
  9. Welcome. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  10. Welcome. What does the error message exactly say? Is there a link for additional information in the message?
  11. In addition to the two posts located above this post, How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic. Please see the small print that is located at the bottom of this message.
  12. Welcome. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) Important topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  13. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of your product improvement suggestion. b. Screenshot, as needed.
  14. Welcome. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product, so we can change notification settings. Gaming Mode, 2017: Kaspersky Settings > Performance > Second checkbox, Automatically disable some Kaspersky functionality when applications are launched in full screen mode. Version 2017: Kaspersky Settings > Additional > Notifications > uncheck News and Promotional items. Any better?