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richbuff

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  1. Tech Support can do that for you. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  2. Please quantify. How long is a really long time? One minute? One hour? One day? One Mayan Baktun?
  3. Please install the current KTS 19.0.0.1088. Instructions and download are linked in the first pinned topic. Update databases > reboot after install the new version. Any better with the current version? Please see the small print that is located at the bottom of this message.
  4. Welcome. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.
  5. Please check your system date/time is correct. 2018/12/30 10:28:19 is not correct.
  6. That article is about something else: It says when you Renew at a discount, you have to renew within six months of expiration, in order to get the discount. When you purchase an activation code, the code should have a long shelf life. This may vary depending on global region. When you purchase a renewal, the code starts ticking down time when you purchase. To be sure, ask Tech Support, as Indio indicated.
  7. Welcome. First, make sure you have the new, correct Activation Code handy. Then uninstall your old Kaspersky > restart > install the new Kaspersky > restart. Any better? ------------------ How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.
  8. richbuff

    How do I know how many activations i have left?

    Welcome. Number of re-activations depends on global region. It is less in India, more in other places. best bet is to contact Tech Support.
  9. Also, in addition to what Indio indicates in the post located above this post, Please turn off the computer and start up again. Not a restart, but shut down and then turn on. Any better? If not: How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  10. richbuff

    SSD space so much consumed

    Welcome. Please see: https://support.kaspersky.com/13226 Any better after that?
  11. Welcome. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  12. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  13. richbuff

    Driver issue? WiFi keeps on switching off.

    Welcome. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions to post your GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  14. Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  15. Welcome. When you are looking at your computer screen, look near the lower right of the computer screen. There, you will see a few little things that represent stuff that is running on the computer. One of them is for Kaspersky. Please place your mouse cursor over the little Kaspersky icon, then right click. A small menu should appear. Select Pause by clicking on Pause.
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