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richbuff

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  1. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please click my user name > send message > please send me the VT link.
  2. Malicious Link

    Welcome. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  3. Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. Please see the small print that is located at the bottom of this message.
  4. updates are not possible

    Welcome. Please see: https://forum.kaspersky.com/index.php?/topic/219110-this-section-is-for-the-update-utility-30/
  5. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI
  6. rlvknlg.exe

    That looks like Relevant Knowledge adware. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  7. Did you restart the computer? Any better if you reboot again? Did you upgrade on top of the old version?
  8. Please see the first pinned topic: https://forum.kaspersky.com/index.php?/topic/374250-kaspersky-total-security-2018-version-1800405/ and install the current version, then update databases > reboot, then repeat with another database update > reboot. Any better after that?
  9. Welcome. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.
  10. You're welcome. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  11. archived email with worm. How to remove?

    Welcome. Yes, that should be ok. Please delete the files.
  12. Добро пожаловать на форум! Вам сюда: https://forum.kaspersky.com/index.php?/topic/372973-kaspersky-security-network-рейтинг-безопасности-домена/
  13. Welcome. Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.
  14. If still no go after that, the issue is related to remnants which are located in Firefox somewhere, such as extensions, Firefox profile, etc.
  15. Welcome. Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
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