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    • Rodion Nagornov

      Недоступность форума // Forum maintenance   08/16/2017

      В связи с техническими работами форум будет недоступен с 20.00 (МСК) 18.08.2017. Максимальное время недоступности - до 20.00 (МСК) 20.08.2017. *** Due to maintenance forum will be unavailable since 8pm (+3 GMT) 18-Aug-2017. The longest possible time of maintenance - till 8.pm (+3 GMT) 20-Aug-2017.

richbuff

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  1. Base update problem

    Maybe. We need the most current Detailed update report and the GSI report. Please re-review my post to see the instructions.
  2. Base update problem

    Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions are located in the second (2nd) Important topic. Please see the small print that is located at the bottom of this message.
  3. problems occured during the download of the program

    Welcome. Please see:
  4. Please post your GetSystemInfo report link, instructions are located in the second (2nd) pinned topic. Please see the small print that is located at the bottom of this message.
  5. Virus on my USB

    Also, Please see: Kaspersky Lab Forum > English User Forum > Virus-related issues > the second (2nd) pinned topic. There, you will find instructions for GSI and AVZ logs. Please see the small print that is located at the bottom of this message.
  6. showads.js & ads.pubmatic.com

    Also, in addition to what JoshRoss indicates in the post located above this post, Please clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then restart the computer. Please clear content of the Temp folder located at: C:\Windows\Temp\ and then restart the computer.
  7. No Discount

    If you are not sure, please do not make the purchase or post the links. Only purchase from sources that you are positively sure of.
  8. Welcome. For this issue, please contact Tech Support: https://support.kaspersky.com/11456
  9. What does the error message say?
  10. Please check with a general computing forum, maybe Microsoft tech support, maybe Kaspersky tech support.
  11. You're welcome. Not a virus related issue, and not a Kaspersky related issue. This looks like an issue with files.
  12. showads.js & ads.pubmatic.com

    You're welcome. Your log looks clean. Please clear contents of Windows temp folder and user temp folder > reboot.
  13. False detection of phishing attack

    Also, in addition to what JoshRoss indicates in the post located above this post, Please report possible phishing false positive to Tech Support: https://my.kaspersky.com/support/
  14. Welcome. Did you check all of your email inboxes, as well as your spam/junk box? If this issue is not readily resolvable, Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. Detailed purchase and licence information.
  15. Patch C for version KIS/KAV 2018 version 18.0.0.405 was released on August 14, 2017. The patch is being gradually released. Patch C is installed automatically with the databases update. Please insure that automatic database is enabled, and reboot. Before rebooting, you can view the detailed update reports, to see if patch C related items have been included with the automatic database update. If you un and re install Kaspersky, or install Kaspersky during the week when the latest patch is being gradually released, there may be a several day wait until the patch shows up in the new install. Quote from Tech Article: http://support.kaspersky.com/13617#block0
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