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Mefodys

KL Russia
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About Mefodys

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    Technical Support Engineer

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  1. Здравствуйте, Создайте, пожалуйста, запрос в Службу поддержки. Спасибо.
  2. Itsall2hard, please retest the issue. There is no detect on my machine with the latest bases. ClaudiaD-QC65 Please send me a detailed report from the product (where will be the full link on the detected URL) via Personal Messages. Thanks.
  3. alekseb, здравствуйте, Вы изменяли настройки в продукте? Попробуйте сбросить настройки в продукте (Настройка - Общие - Управление параметрами - Восстановить параметры). После этого перепроверьте ситуацию.
  4. Здравствуйте! В случае любых проблем с продуктом, нужно создать запрос в Службу технической поддержки через сервис my.kaspersky.com Спасибо!
  5. Перепроверьте, пожалуйста, ситуацию. Насколько понимаю, она больше не воспроизводится.
  6. Hello, I have reproduced the issue, and sent the request to virlab. Lets wait for their reply. Thanks.
  7. ksbrsprt, Does the issue occur in parent account or in child account? Or in both? Check the issue in several browsers (IE, Firefox, Chrome). Tell me the result and the browsers versions. Thanks.
  8. I think the exclusion was set incorrectly.. https://support.kaspersky.com/14866
  9. Hello, according to eventlog Bugcheks occur. Mayby the customer means BSODs by logging out? On 2019/02/12 it occured 7 times... 0x0000001e 0x000000d1 0x0000007e It is necessary to see the dumps to understand the cause. Create a request to Tech support via my.kaspersky.com site and send several complete memory dumps packed in archive.
  10. There is an article on the issue: https://support.kaspersky.com/11456
  11. Op999 hello, please create a request to Tech support via https://my.kaspersky.com/ Thanks!
  12. Hello all, The situation under 3214641 number is still analysed by developers. We are waiting for the update from them. -- If the workaround did not help: Collect traces of the issue (enable tracing - reboot - reproduce the issue - disable tracing) and send it to me in archive via Personal Messages (via this forum). Traces collecting instruction: https://support.kaspersky.com/common/diagnostics/12797
  13. Jacqueline D hello, Please tell me you INC number? Does pausing protection help? Does exit from the product help? Try also to disable scan of encrypted connections in product (Settings - Additional - Network), then reboot and retest the issue. Tell me about the results. Thanks.
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