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unholy worm

KL Russia
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About unholy worm

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    Technical Support Engineer

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  1. Michel, Добрый день! Проблема действительно специфическая и не думаю что имеет большую популярность. Так что лучше всего действительно проверить воспроизведение ситуации на бета версии KIS 2016, что бы зря не собирать дампы и отчеты. Ну а если сохранится, тогда конечно да, нужна будет диагностическая информация.
  2. ramasaig, Hello! Please try to diagnose which Kaspersky protection component causes the issue. To do so, disable all components one-by-one and reproduce the problem. Test the issue in a clean boot: support.microsoft.com/en-us/kb/929135 In case the issue persists after clean boot, please submit GetSystemInfo 6 utility report: http://support.kaspersky.com/3632 Note, that by default the *.zip archive containing the report is saved on the desktop.
  3. Allan, Hello! Most likely the Homegroup is blocked as it is not recognized as trusted by Kaspersky, try adding the IPv4 address of the other computer to trusted webpages in Web-AV advanced settings. To lookup the IPv4 address you can open Command Prompt and type in "ipconfig" (without quotes). In case the issue persists, could you please gather traces of the issue in order for me to check for a possible solution. When creating these logs enable only the troubled component (Web-AV) and reproduce the issue. How to gather these logs: http://support.kaspersky.com/11139#block1 Attach these files to your reply.
  4. bobrov84, Добрый день! Судя по логам, похоже что ошибка вызвана проблемами с правами. Попробуйте временно создать новую учетную запись администратора и установить продукт в ней. Так же, выполните следующее: 1) Проведите проверку системного диска, по умолчанию это диск С:\ (поставьте обе галочки): Для Windows Vista, 7, 8: http://windows.microsoft.com/ru-RU/windows...rive-for-errors Для Windows XP: http://support.microsoft.com/kb/315265/ru После окончания проверки перезагрузите компьютер. 2) Зайдите в меню Пуск – Выполнить – введите команду sfc /scannow и выполните проверку. Если в ходе проверки появится просьба вставить установочный диск Windows – вставьте его или нажмите "Пропустить". Если проблема сохранится, прикрепите, пожалуйста, новый отчет GetSystemInfo версии 6 и прикрепите копию экрана ошибки. Как сделать копию экрана вы можете прочесть здесь: http://support.kaspersky.ru/492
  5. Yes, you can freely copy the package to other devices, except for the Android tablet. The license will still apply normally. There is a tricky way to do this, you can download the bases separately with Kaspersky Update Utility 3.0, and the use update the databases locally. Although please note that this method shouldn't be abused as the product won't be able to validate it's license this way. But it will work for the first update. Download and unpack the archive: http://products.kaspersky-labs.com/english..._release_en.zip 1) Run the utility, change timeout value from 60 to 360 seconds in "Settings" - "Connection"; 2) Pick your Kaspersky product in "Applications" and click “Apply” and “Start”; 2) Transfer and copy the resulting folder to the designated PC; 3) On that PC go to Kaspersky Settings – Additional - Update – Select update source – Add – and Browse to the abovementioned folder containing updates 4) Right click on “Kaspersky Lab update Servers” and choose Disable; apply changes and run database update.
  6. Добрый день! Попробуйте установить параметры DNS на публичные сервера Google - 8.8.8.8 и 8.8.4.4 Затем выполните команды chkdsk и sfc /scannow в Командной Строке от имени Аадминистратора. Если проблема сохранится, пришлите, пожалуйста, отчет утилиты GetSystemInfo версии 6. Инструкции по созданию отчёта Вы можете найти здесь: http://support.kaspersky.ru/3632
  7. Всем доброго времени суток! У кого наблюдается подобная проблема с неудачным обновлением до версии 8.0.2, создайте, пожалуйста, запрос в техподдержку: https://my.kaspersky.com/en/kpc/support К запросу просьба прикрепить отчет отчет о системе GetSystemInfo 6: http://support.kaspersky.ru/3632 Также прикрепите копии экрана ошибок и пошаговое воспроизведение проблемы. Номер созданного запроса укажите здесь. Спасибо!
  8. Всем доброго времени суток! У кого наблюдается подобная проблема с неудачным обновлением до версии 8.0.2, создайте, пожалуйста, запрос в техподдержку: https://my.kaspersky.com/en/kpc/support К запросу просьба прикрепить отчет о системе GetSystemInfo 6: http://support.kaspersky.ru/3632 Также прикрепите копии экрана ошибок и пошаговое воспроизведение проблемы. Номер созданного запроса укажите здесь. Спасибо!
  9. Thommo14 This is most likely an overheating issue (it is especially common with laptops). In order to make sure, download the following utility and submit its log - http://www.alcpu.com/CoreTemp/php/download.php?id=2 1. Extract the archive. 2. Open Options - Settings - General - check Temperature logging interval on 1 and hit OK. 3. Press Tools - Logging on. 4. Reproduce the issue. 5. The resulted log file will be saved in the same folder with the utility looking something like this: CL-Log 2015....csv After getting all the data, you can delete the utility.
  10. Nemeth, Hello! Can you please specify if pausing Kaspersky protection in general settings helps? Only uninstallation only? If pausing helps, try disabling Scan Encrypted Connections in Kaspersky Settings - Additional - Network. In case the issue persists, please submit a GetSystemInfo 6 report: http://support.kaspersky.com/general/dumps/3632#block1
  11. MajsterOdTapet, Hello! The webcam permission settings can be accessed in Kaspersky Settings - Protection - Webcam Access settings - Manage applications. By default, all non-trusted applications are restricted access to it, so it could be that your application (browser perhaps?) got in that list. Also you can check your browsers or any other application by right clicking it - Details and rules - Rights - scroll to the bottom and there in Suspicious modifications you will see "Access webcam". Enable this action. Alternatively, you can reset your settings to defaults by opening General settings - Manage Settings - Restore settings. Here tick the Application Control Rules.
  12. BimT, Hello! Yes indeed we have such an issue on some PCs and a patch is being prepared for release. We apologize for any inconvenience.
  13. Raghavan94, Hello! This feature does exist and is enabled by default. This option is hidden in Windows 7 and lower since the option works fine and there's basicly no point in disabling it. The option to disable is currently available only on Windows 8 systems as it becomes dependant on virtualization technology and might encounter some errors.
  14. This is because no license is attached to the account, once you add a license, you will have options for technical issues. I understand that it might be hard to follow all the instructions and gather the necessary reports. This does look like a known issue that should be fixed in a patch somewhere in May. As of right now, you can stay on KIS 15.0.0.463 and update in a month. Regarding the "Secure connection failed error", try disabling Scan Encrypted Connection in Kasperskt Settings - Advanced - Network.
  15. Downloaded and tested the software but coudn't reproduce the issue. Try to check the issue in a clean boot to check if other applications are interfering: support.microsoft.com/en-us/kb/929135 Anyways, a bluescreen is a serious issue. Could you please describe in greater detail how this happened, right after exiting Kaspersky, or when testing the software? A step-by-step reproduction scenario will be very helpful. Additionally, please submit a GetSystemInfo 6 utility report: http://support.kaspersky.com/3632 Note, that by default the *.zip archive containing the report is saved on the desktop.