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rickandjane

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About rickandjane

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  1. richbuff, Clean install PURE 2.0? That IS exactly what I did. By submitting this thread I am contacting Kaspersky. Actually, Kariput has a terrific answer. Cheers, Rick
  2. Kariput, Thank you VERY much. You have given me hope. Rick :bravo:
  3. Hello, 1. I received my email to upgrade to PURE 2. I downloaded and saved PURE 2 (english version) on my hard drive. 2. I have 597 days remaining on my license for PURE 1 and I uninstalled my PURE 1. There was no antivirus programs on my computer except Kapsersky PURE 1. 3. I was able to successfully install PURE 2.0 ---and activate sucessfully. 4. I was able to update PURE 2. 5. When I attempted to perform a scan, I get a window asking me to activate it. PURE says it won't update or scan anything until I activate PURE 2. 6. I sucessfully activate it. (At least the widow said it activated successfully.) 7. PURE 2 won't work. I am forced to return to #5 and activate PURE 2 and I get a successful activation message (again). 8. PURE 2 still won't work. I am forced to return to #5 and after the third attempt I am locked out from the activation screen and the only choice I have available is to purchase (something I have already purchased.) 9. PURE 2 won't work because it says I need to activate it or purchase it --even though I activated it 3 times!! 10. I uninstalled PURE 2 and re-installed PURE 1 from a CD. 11. PURE 1 works just fine now. What is going on???? I want to use Kasperky PURE 2. I want to upgrade. I have 597 days left on my license. (I wasted 4 hours yesterday doing all this.) Lastly, I don't understand why I have to leave my computer open to attacks and uninstall PURE 1 during the upgrading process to PURE 2. Kaspersky should be able to upgrade without me having to uninstall Kasperky PURE 1. Thanks for your help. Rick edit: topic title to mention activation issue.
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