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resolver101

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Posts posted by resolver101


  1. Is it possible to access this file manually?

     

    Thank you!

     

     

    The malware is quarantined by Kaspersky and longer exist in the location specified. I've attached a screen shot of a a computer that is reporting the disinfection impossible message. This is the message of the dis-infection impossible details:

     

    Event name Disinfection impossible

    Severity: Critical event

    Application: Kaspersky Endpoint Security 10 for Windows

    Version number: 10.1.0.867

    Task name: Protection

    Computer: TBH00432

    Group: Clients

    Time: 05 October 2016 15:00:03

    Virtual Server name:

    Description: Result: Untreated

    Object: Unknown application

     

     

     

    post-407837-1475685772_thumb.png


  2. Hello!

     

    Could you show us this message on the screenshot?

    What version of KES are you using exactly?

     

    Thank You!

     

     

    We're using Kaspersky version 10.1.0.867 and I've copied the message from security center.

     

    Event name Legal software that can be used by criminals for damaging your computer or personal data was detecte

    Severity: Warning

    Application: Kaspersky Endpoint Security 10 for Windows

    Version number: 10.1.0.867

    Task name: File Anti-Virus

    Computer: 00397

    Group: Services

    Time: 04 June 2014 15:11:45

    Name of virtual Server:

    Description: Event type: Legal software that can be used by criminals for damaging your computer or personal data was detected

    Application\Name: Record Checker Service

    Application\Path: c:\programdata\recordchecker\up\2.6.80\

    Application\Process ID: 2680

    Component: File Anti-Virus

    Result\Description: Detected

    Result\Type: Adware

    Result\Name: not-a-virus:AdWare.Win32.SaMon.b

    Result\Threat level: Medium

    Result\Precision: Exactly

    Object: C:\windows\syswow64\recordchecker.f1f60ca17a4d.2.6.80.dll

    Object\Type: File

    Object\Path: C:\windows\syswow64\

    Object\Name: recordchecker.f1f60ca17a4d.2.6.80.dll

     

     

    and

     

     

    Event name Disinfection impossible

    Severity: Critical event

    Application: Kaspersky Endpoint Security 10 for Windows

    Version number: 10.1.0.867

    Task name: Protection

    Computer: 397

    Group: Services

    Time: 04 June 2014 15:08:33

    Name of virtual Server:

    Description: Result: Untreated

    Object: Unknown application

     

     

     


  3. Hi,

     

    I have Google chrome 34.0.1847.116 m and no error when i click here, kindly upgrade your browser version and also check in Internet explorer

     

    Thank you !

     

    I tried it in Internet explorer and i received the email. Clicked on the email and receive the message again "502 - Web server received an invalid response while acting as a gateway or proxy server.

     

    There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server."

     


  4. I've tried to register on the website but I get the error below. Please help, our users are not able to log onto the server via VPN (I've just re-read my message and it didnt state VPN, sorry)

     

    502 - Web server received an invalid response while acting as a gateway or proxy server.

    There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.

     

    How can i register for the patch?

     

    Thansk


  5. Hello,

     

    Since I installed Kaspersky on our Windows SBS 2008 Server, non of our clients have been able to get a network connection.

     

    The handshake and the authentication (credentials are accepted) when connection from a client works fine, However, the client can't access any networked resources on the destination network. The version I've installed is Kaspersky 10.2.1.23 and the only component that's switch on is file antivirus, firewall and network attack blocker is disabled. Please help?

     

     

     

    Thanks


  6. Hello!

    As I guess from your screenshot, there is no Network Agent installed on the problematic host.

    Computer description is transferred to KSC by Network Agent, so please kindly install it, connect it to your KSC and check if this issue persists.

    Thank you!

     

    OK i understand about those 2 machines (they are spares and not switch on until needed). However, there are plenty more user descriptions that do not match up to active directory but show on the security centre as communicated with the network minutes ago (these are machines being used - not spares). We all use windows 7 machines, Kaspersky version 10 and network agent 10. What do you think is the problem with these machines?

     

    Thanks

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