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resolver101

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About resolver101

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  1. uploaded to https://companyaccount.kaspersky.com/reques...4C440AD798690FA Let me know what i need to do.
  2. Is there a way to transfer it privately. The log file has information to identify the company so i dont want to share publicy. We use office 365 so cant transfer it via onedrive if you have a email address? Thanks
  3. The malware is quarantined by Kaspersky and longer exist in the location specified. I've attached a screen shot of a a computer that is reporting the disinfection impossible message. This is the message of the dis-infection impossible details: Event name Disinfection impossible Severity: Critical event Application: Kaspersky Endpoint Security 10 for Windows Version number: 10.1.0.867 Task name: Protection Computer: TBH00432 Group: Clients Time: 05 October 2016 15:00:03 Virtual Server name: Description: Result: Untreated Object: Unknown application
  4. The original error was Kaspersky detecting the virus and removing it. Now we're getting disinfection impossible. This is same across all machines that installed java.
  5. Did you have any success with this? We are having the same issue with Kaspersky Windows application reporting that it detects "not-a-virus:WebToolbar.Win32.Asparnet.gen" on about 5-6 workstation after Java was updated? Any ideas? Thanks
  6. We're using Kaspersky version 10.1.0.867 and I've copied the message from security center. Event name Legal software that can be used by criminals for damaging your computer or personal data was detecte Severity: Warning Application: Kaspersky Endpoint Security 10 for Windows Version number: 10.1.0.867 Task name: File Anti-Virus Computer: 00397 Group: Services Time: 04 June 2014 15:11:45 Name of virtual Server: Description: Event type: Legal software that can be used by criminals for damaging your computer or personal data was detected Application\Name: Record Checker Service Application\Path: c:\programdata\recordchecker\up\2.6.80\ Application\Process ID: 2680 Component: File Anti-Virus Result\Description: Detected Result\Type: Adware Result\Name: not-a-virus:AdWare.Win32.SaMon.b Result\Threat level: Medium Result\Precision: Exactly Object: C:\windows\syswow64\recordchecker.f1f60ca17a4d.2.6.80.dll Object\Type: File Object\Path: C:\windows\syswow64\ Object\Name: recordchecker.f1f60ca17a4d.2.6.80.dll and Event name Disinfection impossible Severity: Critical event Application: Kaspersky Endpoint Security 10 for Windows Version number: 10.1.0.867 Task name: Protection Computer: 397 Group: Services Time: 04 June 2014 15:08:33 Name of virtual Server: Description: Result: Untreated Object: Unknown application
  7. Kaspersky displaying a message saying it can not disinfect but doesn't say why or what it cant disinfect. Can anyone give me any pointers please? this is the message that is displayed : Event Disinfection impossible happened on computer <computer name> Thanks
  8. My director's machine is freezing during Kaspersky update. He still has mouse movement but cant open any programs. To resolve the problem, we have to restart the machine it will be fine for a few days. Any idea how to resolve the issue? It seams to be at 99% each time. I've attached a screen capture at the percentage.
  9. I tried it in Internet explorer and i received the email. Clicked on the email and receive the message again "502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server."
  10. I cant create a incident using the link as it gives me a error number. Please help.
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