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    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting   09/20/2017

      По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.  || Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published.

eurgbp2011

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  1. Renewal Unsuccessful

    Hi, It would be best to contact support for your concern. You can try on this link: http://support.kaspersky.com/b2c# Hope this helps.
  2. As additional from the post above, Are you talking about the Add-ons or you want to make your firefox as the default when you pull-up Safemoney, protection browser. etc. I also recommend google chrome because it is much for faster than those two. Kind regards.
  3. Please refer to this link regarding about this issue https://support.kaspersky.com/11439 But if this solutions will not work, Try to download this version https://kaspersky-internet-security.en.uptodown.com/windows/download Kind regards.
  4. I also got the same issue here, yesterday I recently tried to download a Kaspersky free on my computer and as I check it works only on the google chrome extensions but not on firefox. Maybe the reason is google chrome is my default browser? or It will only work on one browser itself? When I manage to install it, It pull up my google browser automatically and ask if I will add this file on my extension. Kind regards.
  5. Licensing questions

    Unfortunately there is no option to use the antivirus hosted on the work station to use with VM's. Otherwise, You need to purchase total security for each VM. As per our suggestion, You need to install total security only for the host machine. Since virtual machines are acted as a sandbox. If any infections or attacks happened on VM's, It won't harm your host machine. Also we have strongly protected your host machine with total security. So you can avoid attacks or vulnerabilities reaching your host machines as well as VM's. We also strongly encourage you to take snapshots or backups of your VM's reguarly. So that you can reinstate VM back to it's initial stage or a way to create a restore point. So better to go with total security installed on the host machine and run the VM's along with it. Kind regards
  6. Licensing questions

    You can also see the comparion of those antivirus features in this link. https://www.kaspersky.com/internet-security#compare-section Kind regards.
  7. Kaspersky free

    I think it will stop functioning like a 30 day free trial from their old trial functions as you can see on the screenshot below, you will see the details itself.
  8. Kaspersky Secure Connection Stop Working

    You mention that it is not connecting? did you any error messages on the screen? can you please provide us some screenshots? Please refer to this link it might help? https://support.kaspersky.com/13101#block2 Kaspersky Secure Connection may not work because of the following: The computer is not connected to the Internet. Firewall is turned on. A third-party application has already established a VPN connection. Proxy server settings do not allow to establish a secure connection. Secure connection is blocked by the Internet service provider. The application failed to receive infrastructure information. Kind regards
  9. Kaspersky free

    I recently download the file but some of the features like Safemoney, Privacy protection, Parental control and Protection for all devices are disabled because they are available in KIS Total security, you can double check my screenshot that I provided.
  10. Internet use reporting

    I see , by the way is the email address that is associated on your my.kaspersky.com is the same as your email address that are receiving alerts? It might be a misalignment on the devices that you are currently using. Did you also try to remove the child on the my.kaspersky.com and add it again on the connected devices? Kind regards.
  11. KES10 Device Control

    First of all can you double check if the device control is still enabled when you managed to update it on the latest version? The component Icon must be green. Please try to take a look on device types tab it will also show on the device control. The screenshot that I provide is the latest for KES 10, double check if the screenshot GUI is the same. Kind regards.
  12. Let's isolate the issue first, did you try to make it run on google chrome or IE if you are getting the same issue? Kind regards.
  13. I see, Because I am wondering some of the people are now getting the KIS 2018 from any places but is that really possible or it is only on the patch itself? Kind regards
  14. Please refer to this link it might help. https://support.kaspersky.com/us/12527 Basically there is some parts of your operating system is not updated regarding about this issue, you can double check your windows update and let me know if your computer is asking for any updates. Unfortunately if you are using a Windows 10, There is no option to double check the library regarding about pending updates to be installed and it shows only the update history itself. Please also refer to this link https://support.kaspersky.com/11407. Kind regards.
  15. Kaspersky Safe Kids

    Please refer to this link it might help. https://support.kaspersky.com/12265#block2 Did you try to click the option that saids "application"? Much better if you can configure your mobile configuration through a computer. Kind regards
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