I'm kinda wondering here if there's some higher power preventing me from contacting Kaspersky to, you know, BUY your product or are there some serious issues I should be concerned about?
I mean, I absolutely LOVE your product, but I'm finding it seeming impossible to renew it.
I currently have Kaspersky Business Space Security running on 10 nodes and the license expired yesterday.
I attempted to renew the product earlier this week using the renew license link within the Kaspersky software, which took me to the Home renewal page (Not sure why...I launched it from Server 2008 R2) with a link to Business User Renewals. So I click that link and it takes me to a page where it says the following:
So, I click on Business User Renewals and get a contact form. I filled this out several days ago and then waited...waited some more, another couple days go by, still nothing.
Friday comes and my license expires. I find another renewal link in the Kaspersky software that takes me the store where I can purchase a 10 node license...yet, there's no exclusive renewal pricing as promised.
Alright...well, the only option left is to call. So I call and while waiting I get a message to leave a voice mail to which I will receive a call back within 2 business hours. This time comes and goes...I even give it an extra 2 hours, still no contact.
Finally I decide to call back up and just get it taken care of via phone...get put on hold (with at least some decent hold music) and wait some more...and more....and more. I finally give up after waiting on hold and HOUR AND A HALF.
What's the deal guys? I'm sitting here, with our systems unprotected with the business owner non-too-happy right now about the situation.
If I am unable to purchase a license by this evening, I'm sorry but I will be forced to abandon Kaspersky as a viable solution for our security needs.
Thank you for your time,