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About Vader_58

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  1. I received a reply from Bugzilla: "This is not "obviously a bug with 62.0.2" if 62.0.2 improved your security and things have been wrong in KIS for years." Another reply was "I don't know anything about KIS but I think you should discuss with them." So we are back at the usual stalemate where Mozilla and Kaspersky blame each other and neither wants to fix it, which, as always, affects the users. So hopefully sometime in the future when either company updates their software, it won't have an effect on the other and both will work perfectly.
  2. I previously posted details of problems with Firefox 62.0 64-bit when using Safe Money but that issue was resolved. However as I have discovered the same problem with the latest Firefox update, I wanted to let KIS 2019 users know that there are the same issues with Firefox 62.0.2. I was running KIS 2019 and Firefox 62.0 64-bit and the KIS Safe Money functioned correctly, as usual. I updated to Firefox 62.0.2. and when I selected a bookmark from Firefox which is setup in KIS Safe Money as Run Protected Browser, Firefox opened the website in a normal window. When I selected a bookmark that is setup as Prompt for Action, again Firefox opened it in a normal window without the select options. I then put Firefox back to 62.0 and the Safe Money functionality works correctly again so there is obviously a bug with 62.0.2. I have logged a bug with Bugzilla so hopefully they will fix this ASAP.
  3. I have been running KIS with Firefox 61.0.2 64-Bit without any problems. I updated to Firefox 62.0 a couple of days ago and Safe Money no longer works correctly. When I select a wesbite that is setup on my Safe Money as opening in a protected browser, it only opens in a normal browser. So I re-installed Firefox 61.0.2 and Safe Money worked correctly again, so it is an issue with Firefox 62.0. I have notified Mozilla about this issue but I just wanted to let KIS users know about this issue.
  4. I got a reply from Tech Support and they have said that the Firefox issue is a Kaspersky problem as follows: " Concerning Firefox notification. The notification that you encounter is caused because of a known issue in Kaspersky Protection extension. Kaspersky lab developers are working on a solution." Don't think that if you update to a 2019 version that it will solve this problem because I followed instructions to update given by Tech Support and it involved using the KAV remover tool which then screwed up my System Restore function. Luckily there is a fix for it on the KIS section of the Kaspersky forum and Kaspersky were notified about the details of the fix in May. And I still have the Firefox notification problem so we'll have to wait until it is resolved. As the current download of the KAV remover tool still doesn't have the fix for the System Restore issue, watch out if you are advised to use the KAV remover tool to uninstall 2018 before installing 2019.
  5. I got a reply from Tech Support and they said " The issue that you encounter with creating restore point is a Windows issue, normally not related with Kaspersky. I have searched and it is common error because the Microsoft Shadow Copy service is disabled. Please start the service, restart your computer and check the issue again. Follow my steps below to do so. 1. Click on your Start button and search for 'Run', click on run to open the application. 2. Enter: 'services.msc' (without quotes) and click on OK. The System Configuration window will appear. 3. In the Services window, look for 'Microsoft Software Shadow Copy', right-click on it and select 'Properties'. 4. Set 'Startup type' to 'Automatic', click on 'Apply' and then 'OK'. Restart your computer and check the issue again." Again this is worrying as the fix information was passed to Kaspersky in May and yet Tech Support still don't know how to fix the problem...it doesn't give you much confidence in them does it?!?
  6. Thanks to both MirceaForce and cc2150dx for the information. I had a problem uninstalling KIS 2018 normally and contacted Tech Support. They told me to use the KAV remover tool to remove KIS2018 and then install KIS2019. I followed their instructions and as you both mentioned above, KAV remover screwed up my System Restore functionality. So I merged your file with the registry and the System Restore functionality all works again. It is annoying that your information has been passed onto KL in May and yet I was told to use the tool in July without any warning! Tech Support haven't even got back to me with a solution yet and the fix obviously hasn't been built into the KAV remover tool yet so how many other people have been affected by this...very poor Kaspersky!!!
  7. I think you forgot to mention that when you have to uninstall KIS2018 using the KAV remover tool because of some other Kaspersky unknown issue you can't uninstall KIS2018 using Windows, that after installing KIS2019 it screws up your System restore function. Which is quite ironic really as the first instruction you get from Tech Support is "Create a restore point" and then after KIS2019 is installed you can't do a System Restore, not even using the windows Recovery option! Now that's a major screwup Kaspersky!!!
  8. Wonderful reply from Tech Support....NOT!!! They sent me a large reply in German, has the world gone mad!
  9. Thanks for the info. I have submitted my request to Tech Support with the screenshot and GSI as you requested.
  10. I started the clean install by uninstalling KIS 2018 but it failed with an error, see attached screenshot. I cancelled the uninstall, rebooted and then tried running the uninstall as administrator but it also failed with the same error. So what do I do now?
  11. Okay, thanks for that...can you give me a link to download KIS 2019?
  12. Thanks for the info but from previous experience of installing new KIS versions for the following year, I am reluctant to install KIS2019 at the moment. TB is already version 52.9.1 so I think I will leave things as they are, as it is not that problematic at the moment. Once all the main 2019 bugs have been sorted out in a few months when I will probably install it then. Cheers.
  13. I am running Firefox version 61.0.1 (64-bit) and was running KIS version without having any problems until KIS updated to yesterday, 23rd July, and then I got this KIS recommendation for both Firefox and Thunderbird (see attached) with the KIS shield in Firefox greyed out. The KIS extension version is currently which has an updated date of July 23, 2018. I followed the instructions detailed by now for Firefox and it has worked but as there isn't a KIS extension for Thunderbird, I cannot remove the KIS warning for Thunderbird. This issue obviously relates to the latest KIS version i / Firefox but at least we have a work around for Firefox until this is updated/fixed/resolved by KIS/Mozilla. Hope this info helps.
  14. Here are the details of the fix I got from Kaspersky Tech Support which worked for me. Hope it works for you. Cheers.
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