I installed KIS & activated it. But I am not able to browse internet. I usually use Firefox or IE. But none of them work. The application opens & then when I try to go to any website, it just blanks out & does nothing. It does not even give an error message. I tried to add the applications into the Exclusions section as mentioned in this site " http://social.technet.microsoft.com/Forums...68-6e3f541fa89b ". But it did not work. I have to either pause/close Kaspersky protection or open the browser using "Safe Run for websites" option. But I dont think Internet is blocked. I can use my Microsoft Office Outlook. I am able to ping websites through command prompt. & I can use Yahoo Messenger or GTalk.
Besides, If I pause/stop Kaspersky, I get this irritating problem while browsing. Everytime I click on any link to go to a particular site, it redirects me automatically to other websites like Bing, Searchmirror, etc. I am not sure if it a virus. Because after installing KIS, before going online, I ran a full scan & deleted & quarantined what ought to be deleted & quarantined. I donno if I deleted some file which is important or critical for Windows to run. I trusted Kaspersky. after the whole process, If I try to browse by pausing KIS, I get the same irritating phenomenon again. The virus that I thought should have been deleted is still there. But I dont get that problem If I browse internet on Safe Run mode. I am beginning to wonder if the Kaspersky setup file that I downloaded is infected. Is that possible? Can Kaspersky get infected?
After installing KIS, Windows defender was still running. I manually disabled it & tried, still it gives me the same problem. I tried to reinstall Firefox again, still I am having the same problem. I uninstalled & reinstalled KIS again, still no go.
Now I don't know what else I can do. I would appreciate your help regarding this issue. I am having to browse internet without any protection or at very slow speeds due to safe mode option.
Below is the system info for better clarity. Kindly let me know if I have to provide any other info.
My system info