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Everything posted by avinash_386

  1. thank you rich buff, the software that is being used is a software that is burned on the CD which came with the box which i brought.. took your suggestion and also downloaded the latest version from the kaspersky site.. and then too i have the same issue...
  2. i am attaching the gsi report .. kindly delete the other entry with the same topic name as it was added accidentaly. leave about my friend... my problem is when i am installing KIS the installation is getting hanged in the middle and the computer is shutting down.. i am sorry for not adding the GSI i am attaching it .. kindly check it out.. GetSystemInfo_SKM_PC_skm_2010_12_14_16_54_56.zip
  3. Dear all, i was trying to install kaspersky internet security on my friends PC. when i am trying to install it my computer hangs out and completely restarts.. i have installed KIS so many times but never faced any issue like this. i am posting the GSI , kindly assist me in installing as the issue was pending from so many days. thank you .. waiting for your reply people.........
  4. After login to pc it is giving Blue Dump error with the name zsovrjcfyd5.sys After Kaspersky installation; it was not function properly. not getting console, if we right click on any drive / folder to scan it was in disable mode. After running gmer we found that there is rootkit name zsovrjcfyd5.sys. Gmer Result:- Rootkit quick scan 2010-08-20 21:33:37 Windows 5.1.2600 Service Pack 3 Running: gmer.exe; Driver: C:\DOCUME~1\Vinod\LOCALS~1\Temp\kfloakoc.sys ---- System - GMER 1.0.15 ---- Code \SystemRoot\system32\drivers\zwpovgwinvlah1.sys ZwEnumerateKey [0xA8ECEADA] Code \SystemRoot\system32\drivers\zwpovgwinvlah1.sys ObInsertObject ---- Devices - GMER 1.0.15 ---- AttachedDevice \FileSystem\Ntfs \Ntfs zsovrjcfyd5.sys AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation) AttachedDevice \Driver\Tcpip \Device\Ip kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) AttachedDevice \Driver\Tcpip \Device\Tcp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) AttachedDevice \Driver\Tcpip \Device\Udp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) AttachedDevice \Driver\Tcpip \Device\RawIp kl1.sys (Kaspersky Unified Driver/Kaspersky Lab) ---- Services - GMER 1.0.15 ---- Service C:\windows\system32\drivers\zsovrjcfyd5.sys (*** hidden *** ) [sYSTEM] zsovrjcfyd5 <-- ROOTKIT !!! Service C:\windows\system32\drivers\zwpovgwinvlah1.sys (*** hidden *** ) [sYSTEM] zwpovgwinvlah1 <-- ROOTKIT !!! ---- EOF - GMER 1.0.15 ---- Kindly find out attached snapshot.
  5. No reply as on date.. needed some feed back please get back to us as soon as possible..
  6. no unless and untill we uninstall KAV we are not able to print the pdf..
  7. this is the gsi GetSystemInfo_GHANSHAM_Administrator_2010_08_11_18_05_31.zip
  8. dear all, i am using a ksos product with admin kit installed at the server end.. when i am trying to print from pdf it is not really printing.. and this is happening only in other accounts other than the administrator.. if i print a word file when kaspersky is switched on it will print in administrator and also in other account only the problem is occuring with pdf in a non administrator account.. tired to debug but there was no solution as the problem is not getting solved.. so request you all to look in to the issue and reply me with a answer i am uploading the GSI..
  9. Mr rich buff i have done the system restore but there was no solution after system restore the mouse is working fine but as soon as we do a restart it is stopping again please do this favour as the customer is going hay-wire avinash
  10. In india we can only format or remove complete traces of kaspersky and reuse it only for 3 times so we cant sugest the customer to remove kaspersky as he will loose his 1st chance It is proved in india we have confirmed with KL labs india so please give another solution which can be very helpfull..
  11. Dear all i have upgraded 2010 internet security to 2011 KIS and then it took a restart .. then after logging in we found that the usb drivers stopped working and i have re installed the driver again but it was the same situation again please look in to the issue i am posting the GSI log which was taken from that computer... -Avinash GetSystemInfo_ABC_60CF0C268C5_prunima_2010_07_02_18_08_58.zip
  12. sorry Mr rich buff the customer was reluctant to take screenshots so couldn't post them....
  13. thank you the issue is solved but i am facing another issue of another client whom is trying to neutralize threats but kaspersky is not responding and fix it now does not neutralize threats so please look in to it and try to provide the solution i am attaching the GSI and AVG log and sysinfo avz_log.txt GetSystemInfo_HITUL_4E87A5803_Hitul_2010_06_28_10_41_30.zip hitul_info.txt infected_report.txt sysinfo.zip
  14. Dear sir , This is avinash. And my client is facing an issue with his update. His update starts and will stop at around 61% and it stops with an error message which says :Files operation failed we have tried to change the update ~~ still we dint have luck in his update i am sending a detailed report of the client. the attachment will have G.S.I report Avz log and also the report generated by KASPERSKY Please look in to the issue as soon as u can and let me know the solution. Thank You regards avinash.... edit: del link. avz_log.txt BHRATSHARMA.txt GetSystemInfo_PAWANJI_Administrator_2010_06_23_16_55_19.zip
  15. yes sir i have given the same password still i am not able to decrypt in a split second it encrypted it and i have tried to open those files when they r in encrypted form they were broken and i have decrypted them and hav tried to access them still they r in broken form
  16. DEAR victor can i have a solution as the files are very much important for me thank u
  17. i have activated it with a genuine license and encrypted them again and decrypted them again but i am facing the same issue again all files are broken and i am not able to open them please help me with this my valid license would go waste if there is no alternative..........
  18. ya cc cleaner is safe and reliable.. we run this tool in so many of our customers computers it removes all temp files.. and other temporary stuff.. it will help your computer to process fast.. use it with kaspersky... you will not have any problems
  19. r u sure there is no other way if there is any tool which can decrypt for me then the help will be appreciated .. thank you can i decrypt with the beta version which is available on the beta testing forum...
  20. i tried to decrypt it when i have connected the mobile to computer. and the files which are shown on the decrypt page were not there as they have disappeared and after removing the mobile from the computer also i am not able to see that folder in the decrypt page now when i open the files they are showing that they are broken my KMS has expired as it was being used on the trail version..
  21. dear people, i am using a E63 nokia and i have encrypted some stuff in my mobile.. i was using a trail version unfortunately i have when i was using the mobile in connectivity mode of the computer, i tried to acess the folder of this encrypted files, and then the files disappeared from the encrypted folder and i was not able to decrypt when i try to open those files, it says the files are broken i know the password to decrypt them is there any facility to decrypt them . those files are very important please do the needfull
  22. i am a technical support executive , of sakri IT solutions our company is the master distributor of kaspersky home products in north and western india. we are facing this modules update inn so many of our customers computers so if u can help i have so many other gsi reports to get analyzed.. hope u will help us... thank u..
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