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howard-moore

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About howard-moore

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  1. Is there any news on this? I am still waiting for a resolution nearly a YEAR after my OP. Can someone as Kaspersky please come back to me!!!
  2. After waiting patiently for another week for a response from Kaspersky I have managed to resolve the reboot issue. However, I am STILL waiting for a resolution to the IE tab freezing issue. PLEASE, PLEASE, PLEASE, PLEASE, PLEASE can someone at Kaspersky just tell us what is happening with this. They are still selling the product but it is not working on the most popular browser in the world!! If they cannot fix the bug, please tell us and arrange for a refund, because it is a very bad one. BUT, DO TELL US!!! A very frustrated customer! Neil
  3. Kaspersky Admins, My disappointment with this product has been growing since no-one has given any feedback as to how to fix the IE8 / IE9 bug of freezing tabs (see http://forum.kaspersky.com/index.php?showt...ssword+manager). However, a new issue has now arisen whereby every time I restart my PC Kaspersky Password Manager will not start, and I have to reinstall it every time. I have removed the software entirely and reinstalled, and this is making a nonsense of it. If this, and the above freezing tabs issue are not resolved soon I demand that Kaspersky refund the money I have paid for a perpetual licence, and the product is unusable. Below (again) are my details: Kaspersky Password Manager Info ---------------------------------------------------------- Kaspersky Password Manager version: 4.0.0.133 Database file name: C:\Users\neilpfister\Documents\General\Passwords Database\default.pws Database backup path: C:\Users\neilpfister\Documents\General\Passwords Database\ Database Encryption Parameters: Microsoft Strong Cryptographic Provider, RC4, 128 bits Kaspersky Password Manager Common Settings ---------------------------------------------------------- Language: English Autofill Plugins ---------------------------------------------------------- CurrentXPIVersion: 4.0.116 Windows Internet Explorer provided by AWB Partnership WebBrowserExists: True WebBrowserModuleFileName: C:\Program Files\Internet Explorer\iexplore.exe Version: 9.00.7930.16406 (WIN7_IE9_Beta.100831-2345) Installed add-ons: Name: Adobe PDF Helper for Internet Explorer Version: 9.4.0.195 Company: Adobe Systems Incorporated Name: Safe Search for Internet Explorer Version: 10.0.0.1151 Company: AVG Technologies CZ, s.r.o. Name: Adobe PDF Toolbar for Internet Explorer Version: 9.4.0.195 Company: Adobe Systems Incorporated Name: Microsoft Office Document Cache Handler Version: 14.0.4750.1000 Company: Microsoft Corporation Name: Adobe PDF Toolbar for Internet Explorer Version: 9.4.0.195 Company: Adobe Systems Incorporated Mozilla Firefox WebBrowserExists: True WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe Version: 1.9.2.12 AutoInstalledState: True ManualInstalledState: False InstalledXPIInfo.XPIVersion: 4.0.116 InstalledXPIInfo.UserDisabled: No InstalledXPIInfo.AppDisabled: No Installed add-ons: Name: Microsoft .NET Framework Assistant Version: 1.1 Company: Microsoft Homepage: http://www.windowsclient.net/ Name: Password Manager Autofill Engine Version: 4.0.116 Company: Kaspersky Lab Homepage: http://www.kaspersky.com Name: AVG Safe Search Version: 10.0.0.1151 Company: AVG, Inc. Homepage: http://www.avg.com OS Info ---------------------------------------------------------- Local language: English (United Kingdom) Local country: United Kingdom OS: Microsoft Windows Vista 6.01.7600 Professional Personal Administrative rights: True UAC Enabled: False
  4. Interesting workaround - I will give that one a go. As to why it is not listed as an add-on, I am not sure why this might be. I presume that it does not actually work as an add-on to IE8. Sorry I couldn't be more helpful there, but my knowledge of how Windows works is relatively limited! Thanks, Neil
  5. Quick update on this post (I was the chap who started originally). I have contacted Kaspersky Support and have provided all system details for them to find a fix. They seem really quick and on the ball about it, so I don't think it will take too long. In the meantime, I find that by closing the iexplore.exe process in Task Manager shuts down Internet Explorer (you may have to close down a few of them to get the right tab if you have more than one open) and then restarts from the same page as before.
  6. Hi, I recently installed Kaspersky Password Manager, as the manager that came bundled with my Asus laptop (with Vista) was not compatible when I upgraded to Windows 7. The manager is great and doing everything that I wanted, but there is a strange bug where one tab of Internet Explorer will freeze, and the only way to unfreeze it is to go to Task Manager and end the iexplore.exe process (whilst at the same time trying to guess which of the iexplore processes is the frozen tab!). It is definately an issue with the Password Manager, as I have tried uninstalling it all and the error goes away. I wonder if anyone else has experienced this or (better still) if there is a fix for it? My System Info details are: Kaspersky Password Manager Info ---------------------------------------------------------- Kaspersky Password Manager version: 4.0.0.133 Database file name: C:\Users\neilpfister.AWB\Documents\General\Passwords Database\default.pws Database backup path: C:\Users\neilpfister.AWB\Documents\General\Passwords Database\ Database Encryption Parameters: Microsoft Strong Cryptographic Provider, RC4, 128 bits Kaspersky Password Manager Common Settings ---------------------------------------------------------- Language: English Autofill Plugins ---------------------------------------------------------- CurrentXPIVersion: 4.0.116 Windows Internet Explorer WebBrowserExists: True WebBrowserModuleFileName: C:\Program Files\Internet Explorer\iexplore.exe Version: 8.00.7600.16385 (win7_rtm.090713-1255) Installed add-ons: Name: Adobe PDF Helper for Internet Explorer Version: 9.1.0.163 Company: Adobe Systems Incorporated Name: Safe Search for Internet Explorer Version: 9.0.0.713 Company: AVG Technologies CZ, s.r.o. Name: Search Helper for Internet Explorer Version: 1.3.59.0 Company: Microsoft Corporation Name: Adobe PDF Toolbar for Internet Explorer Version: 9.1.0.163 Company: Adobe Systems Incorporated Name: GoogleToolbarNotifier Version: 5.1.1309.3572 Company: Google Inc. Name: Java Platform SE binary Version: 6.0.170.4 Company: Sun Microsystems, Inc. Name: Adobe PDF Toolbar for Internet Explorer Version: 9.1.0.163 Company: Adobe Systems Incorporated Mozilla Firefox WebBrowserExists: True WebBrowserModuleFileName: C:\Program Files\Mozilla Firefox\firefox.exe Version: 1.9.0.15 Installed add-ons: Name: Java Console Version: 6.0.16 Name: Java Console Version: 6.0.17 Name: Microsoft .NET Framework Assistant Version: 1.1 Company: Microsoft Homepage: http://www.windowsclient.net/ Name: Password Manager Autofill Engine Version: 4.0.116 Company: Kaspersky Lab Homepage: http://www.kaspersky.com Mozilla Thunderbird WebBrowserExists: True WebBrowserModuleFileName: C:\Program Files\Mozilla Thunderbird\thunderbird.exe Version: 1.8.1.14: 2008042104 OS Info ---------------------------------------------------------- Local language: English (United Kingdom) Local country: United Kingdom OS: Microsoft Windows Vista 6.01.7600 Professional Personal Administrative rights: True UAC Enabled: True Elevation Type: Limited
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