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Nikolay Arinchev

KL Russia
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About Nikolay Arinchev

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    Technical Support Specialist

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  1. Nikolay Arinchev

    KES 11.0.1.90 random BSOD klbackupdisk.sys

    Hi, Please refer to the article - https://support.kaspersky.com/us/common/diagnostics/3632 Thank you!
  2. Nikolay Arinchev

    Kerberos Authentication Error

    Hi, Could you please provide us with GSI report from one of affected hosts while it is not connected to KSC? Thank you!
  3. Здравствуйте, В этом случае нужно воспользоваться утилитой klsrvswch Спасибо!
  4. Nikolay Arinchev

    KES 11.0.1.90 random BSOD klbackupdisk.sys

    Hi, Could you please provide us with GSI log from that host? Please clarify what actions exactly leads to BSOD. Thank you!
  5. Здравствуйте, Пожалуйста, обратите внимание на скриншот.
  6. Если расписание настроено периодическое расписание, то задача обноления будет запускаться вне зависимости от наличия связи с сервером администрирования. Нужно также убедиться, что в качкстве источника обновлений также указаны сервера Лаборатории Касперского. В качестве альтернативного варианта можно также создать политику для мобильных устройств и задать в ней необходимые параметры(например отображение локальных задач). Эта политика быдет автоматически активирова после 3х неудачных синхронизаций с сервером администрирования.
  7. МЮИ , пожалуйста, приложите к своему ответу отчет GSI с сервера администрирования. Спасибо!
  8. Nikolay Arinchev

    Kerberos Authentication Error

    Hi, Could you please clarify what makes you think that this error related to Network Agent wrong behavior? Could you please provide us with GSI report from one of affected hosts while it is not connected to KSC. Thank you!
  9. Nikolay Arinchev

    GlobeImposter Ransomware (.Tiger4444)

    Hi, Could you please create a request to https://companyaccount.kaspersky.com and attach a malware sample to it. Please tell us the number of that request. Thank you!
  10. Nikolay Arinchev

    Install application remotely

    Please refer to the article - https://help.kaspersky.com/KSC/SP3/en-US/6388.htm Thank you!
  11. Hi, Kaspersky internet security cannot be managed with KSC, so there is no need to install Network Agent. Thank you!
  12. Nikolay Arinchev

    Kaspersky Update

    Hi, Please collect KSWS traces while update task fails. Thank you!
  13. Nikolay Arinchev

    RDP Allowed in KES-11

    Hi, By default KES blocks RDP. You can change it at KES firewall settings at policy or locally. Thank you!
  14. Nikolay Arinchev

    Install application remotely

    Hi, Yes, it is possible. Please notice, that installation at local hosts will be performed with local system account privileges. Thank you!
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