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Nikolay Arinchev

KL Russia
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About Nikolay Arinchev

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    Technical Support Specialist

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  1. files became corrupted after FDE decryption

    Hi, Please describe the scenario that leads to that issue with more detailes. What version of KES and encryption module do you use? Thank you!
  2. Mount point permission denied with backups

    Hi, Could you please clarify what version of what KL product do you use? Thank you!
  3. exclusions

    Hi, The thing is that the file(object) is unprocessed because of insufficient privelegies. That could be a file on a shared folder which is not accessible to KES or, for example, active threat. You have to process unprocessed objects manually, because there is no way to grant KES any privelegies imaginable. Thank you!
  4. Windows Offline Files - CSC

    Hi, We will clarify your question about workaround and let you know as soon as we recieve a feedback. Thank you!
  5. Уточните, пожалуйста, можно ли считать, что проблема решена?
  6. exclusions

    Actually, you can treat unprocessed objects in any way you would like to. These objects marked as unprocessed since KES failed to treat them for different reasons(insufficient privelegies, USB stick was unpluged, etc)
  7. Пожалуйста, воспользуйтесь ссылкой - https://products.s.kaspersky-labs.com/multilanguage/endpoints/kesmobile/sms_utility_10.5.10.327_release.apk
  8. Уточните, пожалуйста, воспользовались ли вы рекомендацией очистить хранилище обновлений и загрузить их заново? Каков был результат? Спасибо!
  9. Здравствуйте, Подробнее вы можете узнать здесь на странице 78. Спасибо!
  10. К сожалению, эту папку штатными средствами перенести нельзя.
  11. ЗДравствуйте, Мы уточним и сообщим, как только получим ответ. Спасибо!
  12. Device Control Messages

    Thank you for that info! In that case please collect KES traces while events from CD/DVD appears. Please use any file sharing resource to upload data and provide us with a link. Alternatively, you can attach it to INC000008157237. Thank you!
  13. non adult content blocked by kes10sp2

    Please use any mail client except for forum mail form. Thank you!
  14. Device Control Messages

    Hi, Could you please clarify what version of KES do you use? Thank you!
  15. System Watcher & Windows Server

    Hi, Please create a request to KL support with your suggestion an we will implement it in future versions. Please tell us the number of that request. Thank you!