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Beer Dog

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Everything posted by Beer Dog

  1. I'm using (c) and get these annoying popups as well. Whether I click on "Continue" or "Discontinue" doesn't seem to do anything. ssl connection with invalid certificate detected... Is this a valid warning or just a bug? A Google search reveals that I'm not the only one being pestered with these popups.
  2. You can keep using No solution to the reboot bug on the User end, unfortunately. The bug will hopefully be fixed by Patch C in late April, about 5 weeks from now, according to Kaspersky. For me, I've only had to restart my Win 7 desktop once a day. I let it sleep overnight and it demands a reboot after the first update of the day, then it's good for the day. It's mildly annoying, but far more benign than some of the previous Kaspersky bugs.
  3. I'm currently using KIS v16.0.0.614d on my Win 7 desktop. Will it automatically update to the newer version at some point or do I need to download and install the software myself? I seem to remember that past updates have been delivered by the Kaspersky servers, but I may be wrong.
  4. I'm not absolutely sure, but I think the error messages ended after I logged in to My Kaspersky and completely deleted the account and all my user info.
  5. Well something I did seems to have fixed the problem, because the popups are gone. Not sure what it was but I'm glad that problem is over with. This forum, which usually has good advice, and Kaspersky Tech Support both get a lump of coal from me.
  6. Tech Support is useless. They're reading from a script and suggesting that I try things that I've already tried and told them that I've tried. Their responses suggest that they're in marketing rather than user support. Very disappointing. Since it seems that I'm on my own, I've tried the following: 1) Completely uninstalled v15.0.2.361 along with any installation info. Booted to Safe Mode and ran the KAV uninstaller. Booted back to Windows and reinstalled KAV. Error message STILL appears after each reboot or wakening from sleep. 2) Completely deleted My Kaspersky Account and all info. Error message STILL appears. I've never had this problem before in the 9 years that I've been using Kaspersky. Perhaps I should go back to v15.0.1.415.
  7. Clicking 'Details' takes me here: http://support.kaspersky.com/us/11258?cid=KAV_15.0 Following the instructions there, I find no rules for 'BranchCache Hosted Cache Client (HTTP-Out)' in my Windows Firewall. Can you tell me why Kaspersky now makes registration of their product mandatory? I seem to remember that even recently, you could opt out of registration. After paying for a security product, is it too much to ask, "I've installed your software, now can you please leave me alone?"
  8. Have you come up with a solution for this problem yet? I recently did a clean install of KAV and now I get constant nag screens that Kaspersky can't log into My Portal (who cares!). How do I turn it off? I did not want to register the product when I installed it, nor did I want to open a personal account at Kaspersky.com but there was no provision for opting out of either choice. Am I going to have to uninstall/reinstall to get rid of these annoying nags?
  9. More useful information: http://support.kaspersky.com/supported_home Found this in a Don Pelotas sticky for this forum, and although it spells out Kaspersky's support for different versions, it makes no mention of the "X-1 X+3" rule. I'm not bothered by the fact that they retire older versions rather quickly, I just want the info readily available before I purchase their software. Newer versions often run poorly on older systems, so it's important to know if a code for the "latest and greatest" will activate the version running on an older, secondary computer.
  10. I want to upgrade a KAV 2011 installation to KAV 2012. There are two available English downloads: kav12.0.0.374en_nz.exe and kav12.0.0.374en.exe. The 'nz' version is 175 MB while the other is only 70 MB. What is the difference between these two downloads? What does 'nz' stand for? Also, I plan to completely uninstall KAV 2011 before upgrading to 2012. Which download will work best for this procedure?
  11. After a search here for similar discussions, I found a response by one of the mods that mentions the rule of X-1, X+3. What this means is that an activation code is good for the current year, one year prior, and three years in future. So the 2013 3-User boxed set I purchased can be used to activate KAV 2013 and 2012. The code, if unused, could also activate later versions 2014, 2015, and 2016. Of course, I've already used it to re-activate my KAV 2013, so the code will expire in a year. I plan to install KAV 2012 on the XP machine and give it a go. I'm not looking for any kind of a refund on this and I don't want to deal with customer service. However, I think that the activation policy should have been made more public than to have to find it in an obscure comment on the Kaspersky Lab Forum. Having the policy spelled out on the software box would have been a help. Good luck, TStark, with your 2013 upgrade!
  12. TStark, I have run into the same problem. I have KAV 2013 installed on my main PC and it needed its yearly renewal code in January. I bought a 3-User, 1-Year boxed edition of KAV 2013 to update both of my machines. It worked fine on the KAV 2013 computer, but not on my other PC. That one is older, has Win XP installed, and is running KAV 2011 (v11.0.2.556 - b,c,e,f). I've tried running newer versions of KAV on it, but it slows things down considerably; e.g., a full scan takes 18 hours to complete (single partition, 130K files - less than 15 minutes to scan the same on my new PC!). For that reason, I wanted to keep KAV 2011 on that computer and renew it with the KAV 2013 3-User code. It worked fine last year when I renewed it with a KAV 2012 3-User code. Is there any way around this? I have paid for the renewal of 3 computers, but can only use it on one. Why?
  13. Over a day since installing IE9 and web pages are loading without issue. I enabled all the KAV add-ons. IE9 is speedier than IE8, but I hate that download manager that can't be turned off ("Do you want to run or save..."). Thanks to richbuff for pushing me in the right direction, and to others who offered suggestions.
  14. Done! I have installed IE9 and my Win 7 Home Premium x64 OS is updated with the latest security patches from microsoft. I reset IE8 to default settings before updating to IE9. All add ons are disabled except Java and Flash. The KAV add ons were disabled by default. Here is a link to the latest GSI log: http://www.getsysteminfo.com/read.php?file...b347dcf9bf8d019
  15. You make some good points. However, I didn't have any problems with IE8 loading web pages until the time of the H patch. Rather than install IE9, I'd like to know what the H patch installed so I can turn it off and troubleshoot this problem. I don't even know if KAV is the culprit. Did the GSI log provide any insight? Finally, and I should have asked this beforehand, what information is provided by the GSI tool and who has access to that file? Is the link that I posted available to anyone who views this thread?
  16. It finally worked! On the first three runs, the program simply ended when it was done and left a zipped file on the desktop. The fourth try opened a web page with a link for me to copy to my clipboard. Not sure why it took 4 tries to get results. Anyway, here's the link you want: http://www.getsysteminfo.com/read.php?file...d88834eeba5a63c
  17. I ran the tool, but there's nothing in my clipboard. I must be missing something; can you post more detailed instructions for adding the report link to my reply? I use IE8 because I don't like IE9.
  18. Sure, I could do that, but I hate to surf with KAV turned off. The problem doesn't happen all the time, and intermittently on the websites that are affected. I would have to turn off my protection for an extended period of time to properly troubleshoot the issue. For that reason, I'd prefer to use a scalpel rather than an axe. What did the H patch install and how can I temporarily turn it off?
  19. After installing the H patch on my Win 7 x64 computer, web pages sometimes fail to load in IE 8. I either have to refresh (sometimes several times) or try the link again to get the page to load. I'm not absolutely sure that this is the fault of KAV, but the problem started after the H patch update. What did H install that could be causing this problem? Is there a setting that I can turn off to determine if Kaspersky Anti-Virus 2012 is indeed the culprit?
  20. I just reinstalled XP Pro for a friend and used KAV (a. for the antivirus program. I also installed Microsoft Office 2000 with all available updates and patches. Every time Outlook 2000 searches for email, KAV pops up a message saying Detected: PDM.DNS Query. Behavior similar to PDM.Invader detected. I'm quoting that message from memory and some quick notes I made; I don't have the computer in front of me now. KAV also points to C:\Windows\System32\EPSTP32U.exe in the message and calls attention to Outlook. Is this a real threat? If so, what do I need to do to fix it? If it's not a threat, how can I turn off the worrisome pop-up warnings?
  21. Thanks, richbuff! That simple trick got my computer out of its funk. Windows Explorer, Outlook, and Word docs are all opening faster. This, plus disabling the Java Plug-in 2 SSV Helper have greatly improved things.
  22. Same here. Just installed 463 on top of 459 with no problems. Running Vista Ultimate SP2 64-bit. All my settings and program functionality came through without a hitch. I don't uninstall KAV for a simple build update, but I do make a drive image beforehand, just in case.
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