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  1. You're welcome! Keep in mind the links above will provide you with the latest version (2018). If you want to stick with the 2017 version, see this: http://support.kaspersky.com/kis2017 Your license will be good with either version. Dave...
  2. Welcome to the user forum! You won't lose your license. Make sure you have your 20-character activation code prior to formatting. The code is in this format xxxxx-xxxxx-xxxxx-xxxxx. After formatting your PC, install Kaspersky and enter your activation code when prompted. Do a manual database update and reboot. That's it! You can download the latest versions here: https://www.kaspersky.com/downloads Make sure you click the Update link (not free trial) under the correct product. This will take you to another page where you can complete the download. Your current license will allow a no-cost upgrade to the 2018 version..
  3. I've been a user of KeePass for several years and happy overall with the job it's doing. I was curious about Kaspersky's Password Manager so I purchased and installed the latest version ( Some of the entries I have in KeePass do not include a web address. About half of them are simply Title, User Name and Password. I opened the KeePass application and exported the database to a CSV file. Next, I opened KPM and used the Import function. After importing, I received a message that not all entries were imported (see attached file). At first glance, it looks like any KeePass entry that was not associated with a web address was not imported. Is there a way to import all the KeyPass entries regardless of whether they have a web address or not? Thanks, Dave...
  4. Thank you Berny! Simple issue of scrolling down a bit farther to see where the code is entered. Embarrassed? YES! Successful? Yes.
  5. Just purchased the premium version of Password Manager and received an activation code. I downloaded what appears to be the "Free" version and it looks like to activate the premium features I need to register the code in My Kaspersky.. Opening the My Kaspersky portal, I see Password Manager listed but darn if I can figure where to enter the activation code. The only option I see is "Buy Premium", which I have already done. Thought I'd check here before contacting Support.
  6. Have you tried this (from moderator Berny) : > Type in the search box "MSCONFIG" > Disable WD at Startup > Disable WD in the Services > Reboot
  7. Welcome to the user forum! Try the Kaspersky Removal Tool. It is recommended to be used when the Windows Add/Remove control panel doesn't do a complete job.. You can read about the removal tool here: https://support.kaspersky.com/common/service.aspx?el=1464#block1 Open the "How to Use the Tool" section for a download link.
  8. I may be missing your point. I thought you were asking for a solution as to why your machine machine was running so slowly. I can't answer "why" this happens but if you want to see if running both anti-virus programs together is causing your issue, disable Windows Defender.
  9. Have you disabled Windows Defender as suggested by Berny a few posts back? For as long as I can remember, it has always been recommended to disable WD before installing Kaspersky. You might want to give it a try.
  10. Welcome to the user forum! You can limit the size of the report or the number of days it covers. Settings > Additional > Reports and Quarantine. You can also use the CLEAR button at any time to erase what's there.
  11. Welcome to the user forum! Try this: Turn off Software Updater in Settings > Protection and run it manually from 'More Tools' at a time of your choosing (perhaps after saving all your work and closing applications). I'm not sure if there's a way to delay a reboot. I only use the feature occasionally. It occasionally misses outdated software. I ran a manual scan this morning knowing Java was out of date and it didn't pick it up. Then again, I'm not sure what software is actually being examined in the scan. I would think Java would be included in its search.
  12. Amazon is an approved dealer. That's where I buy my codes. Might pay to look there as AndyCS suggests.