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    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting (click here to read the full text RU/EN)   09/20/2017

      Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published. || По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.

dh27564

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  1. Let us know if that helps. Also, posting a GSI log may provide clues. See this: https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/
  2. See the attached screen shot for some ideas. The "Search for Software (rootkits) could also be unchecked as some users find it causes performance issues. Also, if you have any scheduled scans, consider running them when the machine is not being used.
  3. I believe those two objects may have been on a website and were blocked by Kaspersky. Kaspersky could not delete or disenfect them because they were not on your machine. Kaspersky should process all threats automatically without input from you. The Notification Center page you posted shows that no threats were found on your machine. A bit confusing, I agree. Perhaps there is another member or a moderator who can confirm this.
  4. Clear your Firefox cache, reboot, and run a full scan. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  5. Run the "Detected Objects" Report: Main Screen > More Tools > Reports > Detailed Reports (upper-right). In the left-hand pane (drop-down box), select detected Objects, click on the entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file, and save to the desktop. Within the forum, locate and attach the saved file to your next post.
  6. Upload the file to Virus Total for a 2nd opinion: https://www.virustotal.com/#/home/upload
  7. Most likely, the license you bought is for a more recent version (probably 2017 or 2018) although no way of knowing for sure. If it was for a 2017 or 2018 product, it will not work with 2015. You should have an activation code with your purchase. You can apply it to the 2015 product you have installed and see if it works. If not, you'll need to install a more recent version and apply the code to that.
  8. I'm not sure what else they might need but they would be your starting point.
  9. Welcome to the user forum! Normally, you can reinstall and activate Kaspersky several times but, in any case, this issue will have to be resolved through Technical Support. You'll need to contact them as these issues cannot be solved within the forum.
  10. 1. Disable rootkit scanning: Settings > Performance > Search for Software ... (uncheck this box) 2. Disable Updates: Settings > Additional > Update > Set Up Run Mode (select Manually) 3. Disable any Scheduled Scans: Settings > Scan > Scan Schedule (Select Manually for each scan type) Be sure to return all options to original settings after your presentation.
  11. The GSI shows a few incompatible programs (click the Summary Tab for a list). You might try uninstalling them, rebooting and see if that affects your speed issue. If not and you need those programs, then you could reinstall them. I don't see anything else but there are others here who can do a more thorough job of trouble-shooting the GSI.
  12. Which product (KIS, KAV, KTS) and version is installed (pass your mouse cursor over the "K" icon in the system tray)? Did this slowdown just start recently or has it always been this way? Update Issues: 1. Reboot then check computer date and time. Correct if necessary. 2. Check Settings > Additional > Appearance > Enable Icon Animation 3. Check Settings > Additional > Network > Proxy Server Settings > Do Not Use Proxy Server. 4. Scheduled scans and updates while on battery power use considerable resources. If using a laptop check Settings > Performance > Battery Saving 5. If your license is a managed subscription, please click “Manage Subscription”, located at lower-right of the main Kaspersky window, click the "Update Subscription Status" button, then start an update. If steps 1-5 have not solved your update issue: 6. Run the Update Report: Main Screen > More Tools > Reports > Detailed Reports. In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop. Within the forum, locate and attach the saved file to your next post. 7. A GSI Report may provide additional clues: http://forum.kaspersky.com/index.php?showtopic=915
  13. Yes. Simply install the product from the download and activate with your current activation code.
  14. rootkit scan control

    See the 2nd post in this thread. A forum member describes how to manage scheduling rootkit scans. I haven't use this method but it seems to have worked for several members. https://forum.kaspersky.com/index.php?/topic/380097-install-drive-rootkit-scan-browser-plugins-etc/&tab=comments#comment-2739276
  15. It's likely that the Riskware Detection option may already be checked, hence the numerous "Blocked" entries. Why this happening so often without revisiting the site might need further looking at. Perhaps someone else with more knowledge on this will jump in.
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