Jump to content


  • Content count

  • Joined

  • Last visited

About dh27564

  • Rank
    Forum is my faith

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Your "C" drive is showing almost completely full. The GSI shows your disk size is 448GB. A good rule of thumb is to have 15% free space on the drive or 66GB. It appears you have 4.8GB. Free up some space and run a few defrags. Also, your Event Log is showing many disk errors. Run the CHKDSK utility.
  2. Welcome to the user forum! As a first step, I would suggest you perform a clean upgrade to the latest version. The upgrade is free during your license period. 1. Download the latest version from here and save it to a convenient place: https://www.kaspersky.com/downloads/thank-you/internet-security 2. Uninstall KIS2018 using Windows Programs & Features control panel. During the process make sure the "Save License Information" option is checked. 3. Reboot your computer. 4. Install the latest version by running the file you saved. 5. Run a manual update & reboot once more.
  3. Adwcleaner by Malwarebytes does not detect viruses. It searches for other nasty things like adware programs, potentially unwanted programs (PUPS), junk toolbars, browser hijackers, etc. If Adwclwaner found 37 of these things on your machine. you should let the program remove them. After cleaning is complete, reboot your computer and see if you still have the BSOD issue.
  4. What product and version are you using (pass your mouse cursor over the Kaspersky icon in the system tray)?
  5. For starters, go to Settings > Additional > Threats and Exclusions > Detect Other Software ... (make sure this box is checked). Also, see this for the Not-A-Virus message: https://www.kaspersky.com/blog/not-a-virus/18015/
  6. Welcome to the user forum! I've seen that happen especially on first time scans. The percentage value does not seem to change as rapidly as you think it should. As long as you're seeing progress with the number of files scanned, continue being patient. You will most likely see that 1% suddenly jump to 20 or 30%.
  7. Most likely, upgrading to the latest version will solve your update (KLAVA) issue. The upgrade is free during your license period. You are using the 2017 version. The latest version is 2019. You will find the latest version here: https://www.kaspersky.com/downloads. Scroll down a bit to the Kaspersky Internet Security section and click the UPDATE link.
  8. Open the KIS interface. Click on the Support icon in the bottom left corner. Your version number will be displayed along with other data.
  9. Welcome to the user forum! What Kaspersky product (KIS, KAV, KTS) are you using) ? Also, Please check the version number by passing your cursor over the Kaspersky icon in the system tray.
  10. Welcome to the user forum! A forum search indicates that Windows Insider builds are not supported by Kaspersky.
  11. Yes, it should be as long as you are still within your license period. It might be prudent to uninstall Kaspersky prior to reinstalling Windows. Keep in mind that you will need the activation code, not the license key, to activate Kaspersky. The code is in this format xxxxx-xxxxx-xxxxx-xxxxx.
  12. I have that feature disabled as I found it unreliable.
  13. A Google search will provide a variety of choices.

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.