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dh27564

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About dh27564

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  1. You can disable it. Settings > Performance > Perform analysis of installed applications (untick this box)
  2. Also, check the date and time on your computer. Correct if necessary.
  3. Malware that cannot be disinfected is moved to quarantine and cannot harm your machine there. The protection continues even though you may have closed the GUI window. Keep in mind that there is also malware out there that is legal and sometimes finds its way onto your machine (usually through clicking on something before reading all you're agreeing to).
  4. dh27564

    Manual quarantine?

    In earlier versions of Kaspersky, users could manually quarantine files if they thought they were infected or suspicious and Kaspersky had missed them. That feature was eventually removed for reasons unknown.
  5. Once you reinstall KIS, simply enter your 20-digit activation code again and you will be good. The code is in this format xxxxx-xxxxx-xxxxx-xxxxx
  6. What product (KIS, KAV, etc.) and version number are you running (hover mouse pointer over the Kaspersky icon in the system tray)?
  7. Welcome to the user forum! The Update Report shows there was an error updating the KLAVA component. A "clean" upgrade to the latest version should solve that. The upgrade is free during your license period. You can download the latest version here: https://www.kaspersky.com/downloads Uninstall your current version and reboot. Install the newer version. Do a manual update and reboot once more.
  8. Welcome to the user forum! Update Issues: 1. Reboot then check computer date and time. Correct if necessary. 2. Check Settings > Additional > Appearance > Enable Icon Animation 3. Check Settings > Additional > Network > Proxy Server Settings > Do Not Use Proxy Server. 4. Scheduled scans and updates while on battery power use considerable resources. If using a laptop check Settings > Performance > Battery Saving 5. If your license is a managed subscription, please click “Manage Subscription”, located at lower-right of the main Kaspersky window, click the "Update Subscription Status" button, then start an update. If steps 1-5 have not solved your update issue: 6. Run the Update Report: Main Screen > More Tools > Reports > Detailed Reports. In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop. Within the forum, locate and attach the saved file to your next post. 7. A GSI Report may provide additional clues: http://forum.kaspersky.com/index.php?showtopic=915
  9. There was a known bug in earlier versions of KIS where this happened. I have KIS19 installed and the bug is not there. I believe it was resolved in this current version. You can upgrade to the latest version free if your license is current.
  10. The Update Report shows there was an error updating the KLAVA component. A "clean" upgrade to the latest version should solve that. The upgrade is free during your license period. You can download the latest version here: https://www.kaspersky.com/downloads Uninstall your current version and reboot. Install the newer version. Do a manual update and reboot once more.
  11. Files that cannot be disinfected are moved to quarantine. The original files are deleted. In Quarantine, the files are renamed as you have seen and pose no threat. Eventually (after 30 days, I believe), the files will be deleted automatically. The files can be manually restored or deleted by looking at Settings > More Tools > Quarantine and right-clicking the file(s) to make your choice if you want to. If you have files in Quarantine, they are there for a reason. Why these same files would be on your external device again, I'm not sure. Run a Kaspersky scan on the external device and see what is reported.
  12. Open the Kaspersky HELP section and search for "Quarantine". You'll find lots of information there that may help you understand the process better. Also, see this: https://support.kaspersky.com/13928
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