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dh27564

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About dh27564

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    Forum is my faith

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  1. I haven't paid much attention to rootkit scanning since upgrading to KIS2019 but my log shows this scan accomplished every 3-5 days, not daily as in previous versions.
  2. Also, check the date and time on your computer. Correct if necessary.
  3. If the standard Windows removal tools fail to uninstall Kaspersky, try the Kaspersky Removal Tool found here: https://support.kaspersky.com/1464#block1
  4. Based on what I've read over the years on the forum, Kaspersky should be installed on the same partition as the Windows installation.
  5. Welcome to the user forum. I just logged in with no issues.
  6. I received the same blocking you did from KIS18.0.0.405 (h). Subsequently, I submitted the URL to Kaspersky Virus Desk and Virus Total. Both of these resources show the URL as safe.
  7. dh27564

    Database update not completing

    Nothing jumps out at me in your logs. How long does the progress bar stall for at 87%? Perhaps another member or moderator can take a look at things and offer suggestions.
  8. Double check to make sure "Perform analysis of installed applications" is unchecked in Settings > Performance. Also, checking my current version number shows 29.0.0.171. I'm using W10 so not sure if that version is applicable to W7.
  9. I don't use this feature but you might check to see if you have an older version installed as well as the latest one.
  10. Update Issues: 1. Reboot then check computer date and time. Correct if necessary. 2. Check Settings > Additional > Appearance > Enable Icon Animation 3. Check Settings > Additional > Network > Proxy Server Settings > Do Not Use Proxy Server. 4. Scheduled scans and updates while on battery power use considerable resources. If using a laptop check Settings > Performance > Battery Saving 5. If your license is a managed subscription, please click “Manage Subscription”, located at lower-right of the main Kaspersky window, click the "Update Subscription Status" button, then start an update. If steps 1-5 have not solved your update issue: 6. Run the Update Report: Main Screen > More Tools > Reports > Detailed Reports. In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop. Within the forum, locate and attach the saved file to your next post. 7. A GSI Report may provide additional clues: http://forum.kaspersky.com/index.php?showtopic=915
  11. dh27564

    Database update not completing

    Welcome to the user forum! Update Issues: 1. Reboot then check computer date and time. Correct if necessary. 2. Check Settings > Additional > Appearance > Enable Icon Animation 3. Check Settings > Additional > Network > Proxy Server Settings > Do Not Use Proxy Server. 4. Scheduled scans and updates while on battery power use considerable resources. If using a laptop check Settings > Performance > Battery Saving 5. If your license is a managed subscription, please click “Manage Subscription”, located at lower-right of the main Kaspersky window, click the "Update Subscription Status" button, then start an update. If steps 1-5 have not solved your update issue: 6. Run the Update Report: Main Screen > More Tools > Reports > Detailed Reports. In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop. Within the forum, locate and attach the saved file to your next post. 7. A GSI Report may provide additional clues: http://forum.kaspersky.com/index.php?showtopic=915
  12. Settings > Protection > Web Anti-Virus > Advanced Settings > Configure Trusted URL's
  13. Also, go to Settings > Additional > Threats & Exclusions. Make sure the "Detect other software that can be used by criminals ...:" box is checked.
  14. dh27564

    [Transport-Level Error] KAV2017 problem

    Perhaps the OP will reply to your post and good of you to offer help, but this thread is over 1-year old.
  15. To expand a bit on Indio's post, you could uninstall KIS2017, reboot, and install an anti-virus that is on the list you speak about. Once done with remote desktop, uninstall whichever anti-virus was installed and reboot. Re-install KIS2017 using your current activation code. You should not lose any time from your current license period.
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