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dh27564

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  1. Most likely you'd need to contact Technical Support and see what options you have. I don't think there's much that can be done here.
  2. Too late to edit my previous post. Licenses should be activated in the country/region where they are purchased (Kenya). Once activated in that region, the computer can be used anywhere (e.g. South Sudan). Licenses purchased in Kaspersky's global store are not subject to this restriction.
  3. Welcome to the user forum! https://support.kaspersky.com/common/error/activation/10990
  4. If you are happy with the 2018 version, you can simply apply the new activation code and continue using it. I would suggest buying the code and then waiting until a day before expiration, then enter your new code. To do this, open the GUI, click on License (lower-right), Enter Activation Code. You can do this on all 3 machines. Once activated, you can upgrade to the 2019 version at anytime.
  5. Welcome to the user forum! Are you planning on applying your new license to the 2018 version and continuing to use it or upgrading to the 2019 version?
  6. My previous post wasn't very clear. eBay is not an approved or trusted seller of Kaspersky products. There are numerous reports of scams regarding activation codes bought on eBay. Typically, a scammer might have a legitimate activation code but he/she will sell it many times over at unheard of low prices. So one code gets sold to many unsuspecting users. Eventually, Kaspersky becomes aware of numerous activations with the same code and it is blacklisted. As mentioned an earlier post, always buy from a trusted, authorized reseller, eBay just isn't one of them.
  7. One answer would be to make sure it's turned ON in Settings > Protection. As the others have said, Kaspersky does not support this browser. The fact that the blacklisted site feature still works but anti-banner still does not indicates that full package protection is not available. Other protection features that you may assume are working may not be. Also, unless I'm missing something, I do not see Windows XP as an operating system supported by Kaspersky Total Security: https://support.kaspersky.com/13910 Unsupported Windows XP teamed up with an unsupported browser and an anti-virus that is semi-functional (not by fault of its own) may not be the best environment to be in. If you must use Vivaldi, you may want to look for an internet security suite that supports it.
  8. Also, typically release dates of new versions, patches, etc. are not announced. Patches are randomly distributed through the normal update process and will be available at different times around the globe. New product versions are usually released during summer months, I believe. I would not look for an announced release date of the patch you refer to to be available. It will just happen over time.
  9. Welcome to the user forum! See this: https://support.kaspersky.com/14828
  10. Try adding the file to the exclusion list. Settings > Additional > Threats and Exclusions > Exclusions > Manage Exclusions
  11. Reading through your posts again, you upgraded your OS, loaded KAV manually, uninstalled / reinstalled etc. If it was me, I would uninstall Kaspersky using the Windows Program/Features Control Panel. Reboot and run the Kaspersky Removal Tool. Reboot again and reinstall KAV. Do a manual database update and reboot one more time. NOTE: The removal tool will also remove your license information so you will need your 20-character activation code (xxxxx-xxxxx-xxxxx-xxxxx) when you reinstall. Removal Tool: https://support.kaspersky.com/1464 Latest Version: https://www.kaspersky.com/downloads/thank-you/antivirus
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