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About dh27564

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    Forum is my faith

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  1. I found this comparison. It may provide the information you're looking for. https://www.ghacks.net/2018/08/14/kaspersky-security-cloud-free-review/
  2. Welcome to the user forum! What Kaspersky product and version are you using (pass mouse pointer over the Kaspersky icon in the system tray)? Right-click the Kaspersky icon in the system tray and see if there is an option to resume protection. If so, select it.
  3. Completed GSI Link: https://www.getsysteminfo.com/report/d10f1ea5ff31da201d7e275b91d5aac9
  4. I am not seeing the same behavior. Pausing for both 1-minute and 5-minutes still allows me to right-click the tray icon and access all features. I can open the full application, perform a scan, update databases, launch the on-screen keyboard, etc. Selecting Settings > Protection shows that File anti-virus, Web anti-virus, IM anti-virus, and Mail anti-virus are grayed out with a red warning message "Protection Paused". What version do you have installed? The latest version has a green shield in the system tray.
  5. Welcome to the user forum! Hover your mouse pointer over the "K" icon in the toolbar (lower-right). You will find your product and version number there. The latest version is (d) You can download the latest version here: https://products.s.kaspersky-labs.com/ Some users simply install the newer version "over-the-top" of their current one. It is forum recommended to uninstall the older one, reboot, install the new one, do a manual update, and reboot once more. Installation Instructions: https://support.kaspersky.com/14109
  6. dh27564

    KTS tediously slow updating

    Looking at my own Update Report for today, I find 6 updates received. The update times range from 2 minutes 57 seconds to 1 hour and 57 minutes. Speed varies from .02 kbs to 201 kbs. To be honest, I don't checked these parameters very often but it does seem a bit slow and long. I'm seeing a large variance in time and speed for updates about the same size. Overall my machine is healthy so perhaps it's a server problem.
  7. dh27564

    KTS tediously slow updating

    Try to update manually and see if there is any difference. Look for new version releases around mid-year. Patches to supported versions are issued randomly during database updates. Perhaps the Update Report may show something: Main Screen > More Tools > Reports > Detailed Reports (upper-right). In the left-hand pane (drop-down box), select Database Update, click on the most recent entry in the list, then click Details in the lower right-hand pane. Next, click EXPORT in the upper-right (next to SEARCH box), name the file and save to the desktop. Within the forum, locate and attach the saved file to your next post.
  8. As I recall, you will not need to add the activation code if the license data box is checked but have it handy just in case.
  9. Welcome to the user forum! Yes, you can do that. During the uninstall, there is an option to "Save License Data". Make sure that box is checked (it should be by default). Doing so, will transfer your license data to the new installation.
  10. dh27564

    Babylon NG

    Although my scanning with KIS19 finds the file safe, a scan with MBAM shows it as a Possibly Unwanted Program (PUP).
  11. Uninstalling & reinstalling often cures many issues. It can't hurt to give that a try. Uninstall using Windows Control Panel, reboot, install, do a manual update, reboot once more. Latest version here: https://www.kaspersky.com/downloads Scroll down, choose your product, click UPDATE (not trial).
  12. Just a guess here.. It sounds as though the default installation location has been changed from the C:\ drive to another one (Y:\ maybe?). Suggest you wait for a reply from someone who is more knowledgeable on this than I am.
  13. Welcome to the user forum! Kaspersky needs to be installed on the same partition where your operating system is installed.
  14. Try this: Settings > Additional > Network > Do not scan encrypted connections (check this box). Also , please contact Technical Support https://center.kaspersky.com. There are other users who are having similar issues.

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