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Everything posted by Wilf21

  1. Turns out that there may be a conflict with Microsoft Photos app. When this is not running, there is no problem with runtimebroker.exe. Although this problem did not occur before I installed KIS, since I rarely use Photos, it's not really going to be a problem.
  2. Hi, I'm trialling KIS19 as I am thinking of going back to KIS after a couple of years' hiatus, but I do notice that (on Windows 10) the system process runtimebroker.exe is consistently using up to around 15% of my 8GB memory (according to Task Manager) whereas, before installing KIS, it was generally never using more than a few percent of memory. Does anyone else have experience of this? TIA
  3. Hi, Does anyone know if KL are some time in the future likely to provide a Kaspersky Protection add-on for chromium-based browsers other than Chrome itself? I'm particularly interested in support for Cent Browser and Vivaldi. TIA. Wilf
  4. Ha, well, KFA, being free, is not supported so my problem report has been declined - even though I've told them it happens in KIS as well and has done for for a couple of years at least. So, I've now uninstalled KFA until someone here, perhaps, is good enough to let me know when the problem has been resolved (if ever). Thank you, Flavio, for trying to help with this.
  5. Actually, on further, more extensive testing, I find that the Flickr photo uploads fail even when the Kaspersky Protection add-on for Firefox has been disabled. Same gores for Chrome. I have added this to my problem report. Meanwhile, I'm going to have to uninstall KFA for the time being.
  6. OK, I see in Web Antivirus Advanced Options I untick the option "Automatically Activate ... extension in browsers" Done that, and now Flickr web Upload works .. But it's a shame to have to disable a useful Firefox security add-on
  7. Have installed KFA just now. Flickr uploads are messed up, as before (using Firefox 59). KFA has no private browsing or antibanner options to disable. In firefox, I cannot disable the add-on ... It says disabled when I press the DisABLE BUTTON, but becomes enabled again when I restart Firefox. Any advice on how to ACTUALLY disable the add-on?
  8. Thank you for this. I have uninstalled KFA for some time precisely because of this problem. Perhaps I'll now try it again with your advice. Although it's a shame to have to disable the protection add-on.
  9. Is Comodo Firewall significantly better than the built in Windows 10 Firewall? And if so, what makes it so (in simple sentences, please!)?
  10. ... just reinstalled Kaspersky Free to double check. Still upload problems with Firefox and have now confirmed that the same problems occur with Chrome. Note that with KFA the only major facilities are File AV, IM AV, WEb AV and Mail AV
  11. No I do not because they are not available options in KFA as far as I am aware. And I have confirmed that it is Kaspersky causing the problem with Flickr uploads as I have uninstalled KFA and installed an alternative product just to see, and the uploads now work.
  12. I had stopped using Kaspersky for a year or so and recently installed KFA 18 to try it out. Now, again, I'm finding I cannot upload to Flickr via my browser, whereas such uploads have been trouble free for me for the last year while Kaspersky products were absent from my Windows 10 PC. Suggests to me that this is still an unresolved issue. Anyone else still have the same problems?
  13. No Kaspersky add-ons as far as I can see. Cleared the cache etc. and I think that's fixed it. Many thanks.
  14. I have removed KIS17 temporarily from my PC and run KAV Remover. I notice when accessing some sites that Firefox still accesses http://ff.kis.scr.kaspersky-lab.com/. I wonder why this is happening and how I can remove these accesses ... thought KAV Remover would have got rid of everything related to KIS.
  15. You might find this forum entry useful: https://forum.kaspersky.com/index.php?s=&am...t&p=2462934 Change the (then) suggested path for avp.com depending upon which version of KIS you have installed So C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.2\avp.com becomes, for KIS 2017 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\avp.com Works for me Wilf
  16. Hi. A minor question. I removed the Kaspersky Protection add-on for Firefox icon (just removed the icon, not the add-on itself) from the toolbar and now cannot see a way of getting it back. It's not that important but would nevertheless like to be able to restore the icon. Can anyone please tell me how to do this? FF 48.0.2 64 bit version, in case it matters. Windows 10. Thanks in advance.
  17. I've been having this problem for many months and have just had to resort to exiting KIS whenever I want to upload to Flickr via my browser. It's not ideal but I'm pretty sure that Flickr and Kaspersky will have months or more of fun deciding how the other party is the one at fault
  18. That appears to be because I have a current subscription which I purchased online from Kaspersky two years ago. It, I guess, is expecting me to extend the subscription at the end of the period. However, the proposed sub was quite high and I purchased KIS from a store instead, at a better price. I guess I'll have to wait for the subscription to expire and then, hopefully, I'll be able to input my new activation code. If I still cannot do that, I'll un-install the whole application including the activation code, then re-install it and provide the new code.
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