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About JimG666

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  1. Thanks Mike. This part of the forum seems to have many similar complaints to those covered by the main submitter and me, but I see your point and will communicate directly with KLab as suggested. JimG666
  2. I'm having the same problems with connecting to Amazon.co.uk. Actually looking at the certificate, it refers to *.cloudfront.net which, when I do a whois, is registered to Amazon.com!! So it appears that the checks being done by the KIS are too simple minded, or am I totally wrong about this? Incidentally, it isn't only amazon.co.uk that is affected. A recent change to the code that checks certificates perhaps? To replicate this on amazon.co.uk , search for 'firewall' and it should give the bad certificate pop-up. Then use the pop-up to examine the certificate. Please, Kapersky, fix this asap - false alarms will lead to turning the alarms off, and that can be dangerous. JimG666
  3. Thank you, they refunded my original payment and gave me more detail on how to renew properly. Problem solved.
  4. Correction to this topic - the shown renewal price for the other 3 devices appears to be £49.99, making a total cost of £89.99! (if I decide to continue with Kaspersky, which now needs some further thought) JimG666
  5. I just got through renewing my Total Security application, having been nagged for the last several days with 17 days remaining as of today. My licence was for 4 devices in total, and I followed through the recommendation to renew by clicking the 'RENEW' button within the application on my main computer. I paid the amount requested (£39.99) but now find that (1) on the first computer that I entered the activation code into, it cancelled the remaining days and began a new subscription beginning today, and (2) when I entered the activation on the second computer it apparently cancelled protection on the first!! Examining the renewal now, it appears to have ignored actually renewing my licence, and issued me with a 1 year ONE COMPUTER licence, not renewed what I had as expected! In the past, a second activation code would have been stored and begun in sequence after the old licence expired - when did this change? And I now apparently have to contemplate spending a further £39.99 to attain the same cover I expected to get when I followed the 'RENEW' button in the application, a total renewal cost of £79.98! This seems to be a very wrong outcome for following Kaspersky's instructions, which appear to be failing to renew what was existing, and at the very least to have robbed me of 17 days cover! Please help me sort this out, as paying another £39.39 to achieve what it said was renewal seems to be punishing me for Kaspersky's mistake!
  6. I have a 3 computer copy of Pure 3.0 which is installed on a laptop, a PC and a netbook. The laptop has just been upgraded to Windows 10 from Windows 8.1 and will no longer load Pure due to its incompatibility with Win 10. My licence has over 90 days left to run. I found a note on the Kaspersky site, saying that work was ongoing to 'patch' Pure 3.0, but there's no prospect of a patch before September 2nd. Suggestions please? I tried downloading a 'FREE' 30 day trial of 'Internet Security 2015' to tide over the gap, but it soon spotted the existence of the remaining licence and will not allow it to work - Catch 22? A very unhappy Kaspersky Pure user.
  7. Removing PURE, upgrading Vista to W7, then re-installing PURE did the trick. So far Windows 7 has shown no Kaspersky problems that weren't already there before upgrade, but that is for a separate thread. Thanks again for the good advice.
  8. Thanks for the suggested cure. After reading it I did a little more research in the Windows Forum and also searched via Google, and found that this problem has happened to others with exactly the same symptoms. The suggestion there was exactly what you suggested - uninstall KIS/Pure, with some apparent success in getting Windows7 installed. Unfortunately, I also found some reported instances of pre-existing W7 installations having crashed with BSOD after Kaspersky was first installed, so I am not entirely confident that Windows7 and Kaspersky are always completely compatible. Microsoft's W7 site and the installer program pre-installation checker say that they are, so I'll give it another try with PURE uninstalled and hope it works. Incidentally, the W7 upgrader program suggests that you should just temporarily disable the A/V, leaving the computer connected to the net to gather the necessary drivers on the fly, which was what I did. Thanks again.
  9. I have twice attempted to upgrade from Vista to Windows 7 on a Dell laptop which has the latest version of PURE installed. In each case, in the final stages, when Windows7 starts for the first time, a BSOD message flashes onscreen for a second or two before going to the computer login screen. The blue screen mentions a driver 'klim6.sys', which I believe is a driver component of Kaspersky PURE. After login and starting, a screen says the upgrade procedure had to be cancelled, and the operating system is being automatically wound back to the old Vista operating system (a further long drawn out process). Since each attempt at the upgrade takes something like 4 hours to get to this failure stage, I do not want to repeat this if there is a known problem with klim6.sys, PURE, and/or Windows 7. I have read elsewhere in the forum about klim6.sys giving occasional BSOD problems with Windows 7, but have not seen this mentioned when using PURE (a less used version perhaps?). Any advice or suggestions? I am reluctant to even attempt a 'clean install', which would involve the re-installation of a whole bunch of programs, and even then, I guess the klim6.sys problem might still be present?
  10. Many thanks for your help with this. I have excluded the application as instructed and now have it working again without PURE quarantining it. The updates do not yet seem to have kicked in, so this was very useful information. Thanks again!
  11. A few days ago, an "Objects" scan reported that an executable I had been using for years, "Liberty BASIC Workshop" (lbworkshop.exe) was infected with virus "HEUR:Trojan.Win32.Generic" and PURE placed the file in quarantine. Restoring it from quarantine and attempting to run it failed, with a message referring to that virus. Subsequent efforts to download a new copy of the installer from the web were also intercepted and prevented by PURE. I found the suggestion that this file was suddenly infected hard to believe, knowing that the program is from a very reputable source, so I sent the file to Kaspersky Lab for analysis. I received a very prompt emailed response from the virus analyst at KL mid-day yesterday, stating that this was a "false detection", and that it would "be fixed in the next update." I am keen to use this program again, so my questions are: When is the update incorporating such fixes likely to happen and how will I know when it has been done? The downloading of a new copy of the installer is still being barred by PURE as I write this. Since KL have confirmed that this is a heuristic detection error in PURE and not a valid threat, is it possible for me to stop the downloading being prevented by PURE and subsequently install and run the program before the "fix" is actually carried out? If it is possible, how do I do it? Thanks for any help.
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