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About Allan

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  1. Sorry - must be old age creeping up. I sent the report to tech support. Sorry for the posts.
  2. This issue still occurs. I have several licenses and it happens on ALL of the computers, but only occasionally. KIS will seem to try to load twice and there will be two icons in the notification area of the system tray (one of them is "dim" or almost "greyed out", but in Task Manger the process appears twice. I cannot close either icon from Task Manager, and if I exit the program only the "active" icon closes. When I reload the app, there are still two icons. The only solution is to restart the computer. I have uninstalled and reinstalled the app, but the issue remains. I've attached a screenshot showing the "ghost" icon to the left of the active icon. Thanks in advance.
  3. Well, I uninstalled and reinstalled on three systems. On each of them, the app appears to load twice (not on every boot, but frequently). There are two KIS icons in the notification area and avpui.exe appears twice in Task Manager. If I exit the app (by exiting one of the icons in the notification area), both apps close. If I then reload it, it only loads once.
  4. Here is the link: https://www.getsysteminfo.com/report/d25cc37a09fc5b64a442652b4708a222 Also, this just happened on a second (different) system, so it may actually be a bug in the app. Thanks.
  5. On one of my systems, KIS tries sometimes to load twice. There will be two icons in the notification area of Windows - one is the normal, active KIS icon and the second is a "grayed out" KIS icon showing that KIS is "starting" (and it just stays that way). I can exit the running app, but cannot close the faulty icon. When I try to end the process with Task Manager it fails, saying "The process could not be completed, access denied." Usually a reboot will solve the problem, but this has happened several times now - and only on this one system.
  6. As the subject says, Outlook in Office 365 keeps disabling the Anti Virus add-in. This is recent behavior and I'm not sure if it started when I updated from KIS 18 to 19 or if it was caused by a recent O365 update, but it was about the same time as both occurred. Any thoughts? Thanks.
  7. Okay. In your previous reply you wanted me to look for a memory dump.
  8. It typically (though not always) happens on the first boot of the day, not on restarts. There are no dump files and it's not a malware issue. Again, this occurs on three separate systems. It's more likely something inherent in the app than my systems. Clearly this is not a critical issue since the app does in fact load, it's just annoying to get that message on most initial boots.
  9. Here you go: http://www.getsysteminfo.com/read.php?file...1dc7ec32f9fa549
  10. Is it possible to increase the minimum or provide an email address to which I can send it? Or is there some other alternative?
  11. Please see attached. As I said, the problem is on all 3 systems but I only uploaded the diagnostic from one. Thanks.
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