Recently we bought Kaspersky at our company (7 employees). We purchased a server licence and 10 client licences. At first we used it on our company network that consisted of windows 98 SE client computers and a windows 2000 server. That gave no real problems except it seemed to slow down the computers (They were older computers too then).
Now since a week we have new client pc's, intel PIV HT with windows XP SP2 installed on them (100% clean install, no recovery or so). We also have a new Windows 2003 Server.
On the server we have the admin kit running. The remote installation of the network client and the packages was no problem at all. The policies are all enforced, again no problem at all.
But when I add a new task, for an on demand scan, all the client computers give this error:
"Unhanded exception 0xC0000005 occured at address 0x35F73BBA on thread 0x00000AC0 in proces 708".
The only thing you can do is accept the error (or cancel but that makes no difference) and the computer hangs for about 2 minutes. After that you can work slowly with almost no network connectivity. So you have to reboot in order to be able to work again...
Now I'm really wondering what the problem is, cause in my opinion, and the opinions I've read, heard from others, I don't do anything wrong, I simply ask the clients to scan.
I also have a laptop (AMD Athlon XP mobile - with windows XP SP2) (so it differs from the other client computers) that I've put in my company's domain and done a remote install on (the network client and the package) but also when I make a task for an on demand scan, it gives the same problem.
Is there anyone who can help me solve this problem cause I've tried a lot of things but can't seem to solve it...
All help is appreciated !