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My Kaspersky

Get help with My Kaspersky

  1. nexon
    Started by nexon,

    Can not login into my.kaspersky and also on this forum. Only i left logged in on smartphone. That is why i am able to create post. Where is the problem? Wrong password but my password is correct.

  2. SymphonyCR

    From MyKaspersky panel, I already can see my licenses: But the download buttons are greyed out... it's disabled... What can I do? I want to add all my devices and manage the license from MyKaspersky panel.

  3. StePits
    Started by StePits,

    Hello, 2 questions 1. How can I go from 1 expiring product (for example KIS) with a license for 3 active devices, adding a new product (for example KTS with 3 licenses again) to upgrade the new licenses to the 3 some devices - the easiest way. 2. If the old product (KIS) and the new one (KTS) are different (true), the product is automatically changed to the windows client (KIS -> KTS) or the process must be done with the installation of the new product?

    Flood and Flood's wife
  4. Guest
    Started by Guest,

    Hi, can you please delete my account?

  5. Shehab Mahmoud
    Started by Shehab Mahmoud,

    Hi, i just subscribed to Kaspersky, and whenever i try to edit any setting on my Kaspersky (website) i get an error as i never receive the security code to my email. - Can't Remove device. - Can't set Password.

    Shehab Mahmoud
  6. vardipoorm
    Started by vardipoorm,

    hi i sign in to my kaspersky account use google signin and when i want to go to some sections like my profile it say's insert your password, there is no password!

  7. Aleksandar
    Started by Aleksandar,

    Greetings, I bought a new KIS key in Oct 2021, I renew the key in Oct 2022. I bought the key and renewal on Kaspersky website. License is for 3 computers and I use it on one desktop and two laptops. Last month and a half I had couple of tech issues on my computer and I had to reinstall my system several times. Sadly last time I got the error " exceeded maximum number of activations". So I read the FAQ on Kaspersky website and contacted the support. I answered back , said thank you and that now I succefully activated my KIS again. Also I wrote a reply, saying that I didn't used license on more then 3 devices, althou I had like 5-6 activations on my…

  8. mohannd 150
    Started by mohannd 150,

    after i changed the icon to the second one in pic 1 the kasper asked to restart after that it gives me this problem i tried every way in every article online and didnt work i reinstall the net framework and still and updeated the windows and still and i need to use it to protect my laptop because i download alot of files online

  9. Lester
    Started by Lester,

    I wanted to setup 2FA for My Kaspersky, but the verfication code for SMS won't send and I don't know what to do. Tested my number with Google, and I can receive SMS messages with Google. I have already tried clicking resend a few different times now.

  10. zeronixspin
    Started by zeronixspin,

    Hi. I created my Kaspersky account few years ago when I was in UK for my studies. After I came back to Bangladesh, I am unable to activate my Kaspersky application. I get this error: "Activation code invalid for this region" If I try to change my region in my account through Kaspersky website, it says to contact technical support team. Can anyone help me resolve this issue?

    Flood and Flood's wife
  11. Lester

    I wanted to change my name here, so I went into account settings. Under Kaspersky Account, it said to reauthenticate by logging in. I did and it now says "Updating display name here when Kaspersky Account username changes." I edited my name in My Kaspersky but it hasn't changed in the forums yet. Does anyone know why?

    Flood and Flood's wife
  12. mabdullah
    Started by mabdullah,

    i'm a blogger facing a problem while uploading article on my website wishes on the page new year wishes.

  13. Dogsoldier
    Started by Dogsoldier,

    OS Windows 10: Build/190432130 Kaspersky Total Security Version: 21.3.10.391 Hi, my current subscription is due for renewal however I have been unable to log to update my details. New card number. I have tried the 'reset your password tool' but I simply am not receiving the email. I have obviously checked spam folders and filters and continue to receive other emails from Kaspersky at the same email address but still no reset email. I have tried contacting customer support but have not received any communication beyond the conformation email. Anyone have any ideas.

    Flood and Flood's wife
  14. masteryoda1041

    I apparently have a 2-step authenticator app connected to My Kaspersky, but Kaspersky does not appear to be in any of the authenticator apps I use. As a result, I want to temporarily remove the app authentication option from My Kaspersky and start over. However, somewhere along the way, I lost access to the page that said such an app is connected to my account. Upon clicking “Account settings,” entering my password, and selecting “Continue,” I am prompted to enter a security code. To my knowledge, I have no way of obtaining a security code. How could I resolve this?

    Flood and Flood's wife
  15. James011001
    Started by James011001,

    My Android device went missing this morning. I logged into My Kaspersky, clicked Lock & Locate, Mugshot etc. Everything was turned on and working at the time. Now that I came back to check on progress it says those features are turned off and the buttons are greyed out?

  16. Splasher
    Started by Splasher,

    Since the last update it is no longer possible to copy the activation code. A pop-up that wants to open is shown for a very short time, but this is immediately closed again. Tested with Safari, Firefox, Chrome, Edge...PopUp Blocker is disabled on all of them. There is no chance of getting the captcha for all of them. How do I get the activation code?

    Mikhail Shakhov
  17. n4b4z

    My Kaspersky account security code Enter a code from SMS sent to my phone not send password and email is not Problem I'm Enable 2FA in my Kaspersky account now security code SMS sent to my phone not send please help me someone thans

  18. jerome smith
    Started by jerome smith,

    Does anyone know how to stop auto renewal? At best I am routed to renewal. Was able to cancel subscription but that didn't stop auto-renewal. Now I can't stop auto-renewal. Is there any way out of the maze?

  19. Safik
    Started by Safik,

    I am unable to login into the Kaspersky Shop Portal; https://shop.kaspersky.com/enduser-portal to manage my subscription. Tried to sign in with MyKaspersky account but said login failed. Please Help.

    Flood and Flood's wife
  20. Jean-Marc Selvon
    Started by Jean-Marc Selvon,

    I bought a new PC, and reset the old one to factory standard. My Kaspersky end in December, would like to be able to down it on my new PC, with Mcafee, just want to remove it and replaced it with Kaspersky.

  21. Flood and Flood's wife

    Hello Kaspersky Forum Admin, @Danila T., @Igor Kurzin, (our) Security & Privacy option has no option to change password, all that's available is change Online status to Visible or not, (re)authenticating makes no difference. Have tried Edge & Firefox? Spoiler Please assist? Thank you? Flood?+?

    Flood and Flood's wife
  22. 3rdpartyshady
    Started by 3rdpartyshady,

    Just as the title says. Kaspersky uses the most shady lowdow payment processors and software re-sellers. Why? I have multiple subscriptions and I have canceled my renewal but they keep charging me.

    3rdpartyshady
  23. herodinero
    Started by herodinero,

    Hello, I Bought Kaspersky but didnt receviced and email with the code. Whta do i need to do?

  24. PriorIT
    Started by PriorIT,

    Dear Kaspersky support, Today I have reached some sort of limit on how many activation codes I can add to the My Kaspersky portal (see attached screenshot). Disconnecting devices with expired licenses didn't help and I am unable to remove the existing inactive subscriptions, I am only able to hide them. There are like 62 inactive subscriptions compared to the 29 active ones. So those 62 are just taking up unnecessary space on the limit of My Kaspersky account. Any assistance would be appreciated it. Thank you. King Regards Mark

    Flood and Flood's wife
  25. new11
    Started by new11,

    Hey guys, Within the My Kaspersky Portal there used to be a section were you where able to see all your previous support tickets and requests. However this feature is now missing and has since been removed after Nov. Did anyone else find this useful or use it. I know I myself would always reference and look through my old previous support tickets. It often saved me so much time. Now I’m just going to have to keep creating a new support ticket for questions or support issues I’ve already been given the answer to for my specific situation. Would be interesting to hear others thoughts.

    Flood and Flood's wife

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