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My Kaspersky

Get help with My Kaspersky

  1. MUTHUKRISHNAN
    Started by MUTHUKRISHNAN,

    How to remove EXPIRED subscription from your account DELETE MY EXPIRED SUBCRIPTIONS

  2. KingYT
    Started by KingYT,

    I face a trouble to login in Kaspersky on the website and the software I don't know how to figure out this problem I need help here and Thanks .

  3. jivers

    I cant contact support, broken links, etc. I cant get rid of the kaspersky ad on my desktop. It says I have the free version but I already have a subscription. See pic. Picture will not go away, no option to remove it. Don't know whats happening.

  4. zhilen111

    I consistently encounter the HTTP 404 - Not Found error when attempting to access My Kaspersky from the Internet Security dashboard. ``` C:\Users\abdul>tracert my.kaspersky.com Tracing route to center-kl.geo.kaspersky.com [212.5.110.40] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 4 ms 4 ms 4 ms dnsr4.sbcglobal.net [99.99.99.99] 3 5 ms 5 ms 7 ms 192.168.1.1 4 10 ms 9 ms 9 ms 172.168.10.1 5 8 ms 8 ms 9 ms 185.14.249.193.tarinnet.info [185.14.249.193] 6 14 ms 13 ms 27 ms 172.16.20.73 7 29 ms 31 ms 22 ms 95.170.200.121 8 * …

  5. Jundi
    Started by Jundi,

    Hello I purchased Kaspersky VPN but not activated I did not receive activation code !!! But my issue now I can't contact Support ???? the Web page missed up, all menus are mixed together!!! Drop down menus stays open !!! what is this nightmare Tried 3 browsers on three different computers , even I tried my mobile without use Please help

  6. enelee
    Started by enelee,

    Please can you advise how i can delete two accounts i created whilst trying to login, neither work and i have now deleted Kaspersky from my computer and no longer need it. I've logged in today via SSO and would appreciate if i could delete this login credential too after deleting the two orphan accounts Thank you.

  7. abd_hamid
    Started by abd_hamid,

    please Change region from USA to Indonesia

    Flood and Flood's wife
  8. OM ZAVARE
    Started by OM ZAVARE,

    Kaspersky has sent me email regainding verifying my email ID. As I click on the link it says the link is invalid and when i click resend link it happens the same. I need to verify my account to contact technical support because i have recently reinstalled my Windows 10 and i have a Kaspersky Internet Security license of 1 year from which 273 days are reamining.And it says exceeded maximum number of activations. Can someone please help me with this? Related issue: 9562

  9. enelee
    Started by enelee,

    Hello, Following the advise given in my account i set my account to prompt me to change my password every 180 days now i can't login. Also i have a login saved in my password manager for Kaspersky which saved without a username. Very confusing how can i just get a new password using my original email address which is linked to the version Kaspersky currently installed on my machine.

    Flood and Flood's wife
  10. Jed
    Started by Jed,

    Just tried logging on to my mykaspersky account tonight and I'm having trouble logging in. I've figured there was a problem with my password so I tried resetting it but I just kept getting 'could not reset password please try again later' hundreds of times now and I'm concerned I've been locked out my account. Is this an isolated incident or are other people on here having similar troubles?

    Flood and Flood's wife
  11. Beacon_of_hope
    Started by Beacon_of_hope,

    On account page there is tab Security and privacy but there is no option for a password change...

  12. insann
    Started by insann,

    Hi all, I try to stop auto renewal for my subscription but I couldn't. I followed all steps but found nothing. Also, I tried to reach chat support team and chat system keeps move me to automated chat ! steps sent to me on this link by kaspersky KL box (kaspersky.com)

    Flood and Flood's wife
  13. MarkHB
    Started by MarkHB,

    When I just registered my product, the form auto-completion changed my email address without my realizing it, and now I have two separate My Kaspersky accounts. Is it possible to merge them? When I went into one and tried to change the email address to the other, I was just told "that email address is reserved".

    Flood and Flood's wife
  14. Higuysmam
    Started by Higuysmam,

    I got this yesterday randomly I did have a kaspersky account with that email that I made ages ago and I checked and I did get a email back then also. I’ve not logged into the account since. Why did I get this?

  15. Zeljka
    Started by Zeljka,

    Hello there! Is there anyone that could help me, please?! The problem is: I tried to change the password on my account. I generated it and saved in Kaspersky password manager. But, unfortunately, I forgot to check the old password, so now I can't type the current one, and then the new one, and finally confirm that that the password is changed. And, it wouldn't have been such a problem, if my email address hadn't already be blocked, because I had some issues there (a mess with passwords again!). So, now I cannot access My Kaspersky account email address, I have no idea what is my current password, I can't change it too, and finally, I can't ac…

  16. Lappeyy
    Started by Lappeyy,

    I cant sign in to my account

  17. jtv1
    Started by jtv1,

    Hello Kas Today I attempted to login to my.kaspersky account on my PC, after finding I couldn't remove an application. So I attempted the PC Clean in my Total Kaspersky Application. I was then requested a password, so I used what has been installed via my browser cookies. I have Google Chrome, Windows Edge and Firefox browsers. I found that none of the browser's will open my Kaspersky account, so I reset my password which seemed to go well, using the Kaspersky Virtual Keyboard until I tried to login again, but I cannot get access on my PC, but I can login on my phone, just no where else. Am also being asked for a 'captcha', but no captcha is bein…

  18. piddindx
    Started by piddindx,

    Hi All, is anyone else not getting their security code via text? Sadly it's a real pain as I needed to purchase an additional license... Be great to know what to do? Can I change from txt to say authentication app? Problem I now have is cannot login to even change the method... Picking email code instead of txt would have likely been a better choice

  19. ARGYROU MINAS

    This was posted here due to a lack of a more appropriate category. I suggest that the Kaspersky Forum adds a setting to allow for followed content to automatically be followed anonymously (so others can't see that I am following that post, etc.), instead of having to manually change it for every followed post, etc.

  20. BALTAGY
    Started by BALTAGY,

    Hi, Today i can't log in to My Kaspersky via app but i can log in via browser Also when i delete a device it keep coming back Is there a maintenance on My Kaspersky site ? if yes why there's nothing that say there's a maintenance and it's time when it will start and end ?

  21. RetiredTech
    Started by RetiredTech,

    My Kaspersky was working before now when I try to log in it asks me what state I am in. I am in Canada

    Flood and Flood's wife
  22. plktkpljb
    Started by plktkpljb,

    I went to My Kaspersky web and wanted to change my region. It told me to go to the support page but I can't find any helpful information there.

  23. GM34

    Hi there, quick question, I read that If I have bought a Kaspersky product, the activation will start at the moment of instalation, but my question is, for how long can I keep it stored in My Kasperky account? I want to store it so when my other AV expires, I can switch to Kaspersky, I also want to take a limited time discount but I'm with another AV solution at the moment.

    Flood and Flood's wife
  24. Robsie
    Started by Robsie,

    Hi folks - anyone have probs with renewal of your account and then not receivng an activation code? then having to go thru a call centre in the phillipines to try and sort it out. ? i mean i have been with Kasperky for years now it just too hard. Forget the refund - when you request thru your account it just says you are covered for 12 months anyways. (How ? if its not activated?) so in other words its a scam. you have lost another customer russia.

    Mikhail Shakhov
  25. jozeee

    Honestly, with every change and update, the enduser experience becomes more and more convoluted. Where do I go in Kasperky land to change my payment method? Thank you.

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