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My Kaspersky

Get help with My Kaspersky

  1. azyz
    Started by azyz,

    I followed the same method described on the site, but unfortunately I did not find an option that enables me to modify the payment method What is the correct way please help me

  2. Stargirl0
    Started by Stargirl0,

    Hello, So yesterday, I decided to deal with wifi security check and new devices added. I tried to rename most of what was connected to my wifi. However, I saw a new connection saying it was ttrouter.lan and underneath say router. I wasn't sure if this was the router as 'K' would now and again say it was a new device. As my laptop shut down by itself also yesterday, I decided maybe ttrouter shouldn't be there but could not delete it so I reset the router with new password. Today whist on my laptop, my phone has said ttrouter has appeared? Is this my router, and why is 'K' reporting it as a new device?

  3. EvoLveN

    How can I change in the My Kaspersky account, my password manager license bag. Beacuse the Kasperky Plus includes a password manager?

    Flood and Flood's wife
  4. frustratedkaspersky

    I've got a whole lot of computers that I have installed Kaspersky on. However it always grabs the computer name, and not a name that I know what it is. Isn't there a way that within the program you can uniquely name it that reflects online? Also - Does Kaspersky still over the protection if you don't have the chrome and edge plugin installed? for phising sites? Is there a site that you know about that we can test that its installed?

    Flood and Flood's wife
  5. Guest

    i cannot log in to my Mykaspersky account, i have 2fa enabled and i cannot pass it since the SMS was not sent. i tried getting codes from another platform and it works well, only kaspersky is problematic. I've been trying since yesterday but the SMS still hasn't been sent. i've tried using chrome on mobile phone and chrome on windows 10 but still no luck. i've tried resending the code several time already until it shows red message "could not sign in, please try again later." please help, thank you

  6. teajuice
    Started by teajuice,

    Hello, i want to change my Nickname here in the Forum. The Support said, that only the Forum Administrator can to this. Can anyone help me please? Greetings

  7. blits26

    Please help i cant get access to what I paid for this is what i get and i cant create an account from the email link pls help

    Flood and Flood's wife
  8. kaijames
    Started by kaijames,

    I wanted to be able to renew my key for my VPN but could not. The trial offer appears so not able to proceed with payment for VPN

  9. Tonyk
    Started by Tonyk,

    I have decided I do not want to auto renew my subscription to Internet Security. I am unable to delete payment details using the info supplied. I have email Support 3 times with the request my payment details are removed, to which there has been no confirmation this has been done. Despite giving suffiecient warning it is showing on my account as payment pending. I seem to be being ignored. Help appreciated.

    Flood and Flood's wife
  10. frustratedkaspersky

    Running 30 machines, I immediately have to go to my.kaspersky.com and change the name of the computer so I know what computer is what. I know it bases it on the computer name, however there needs to be somewhere in Kaspersky where you can name the computer which will reflect within the web based interface for those running multiple machines why is this so hard to do?

    Flood and Flood's wife
  11. Athkiaseros
    Started by Athkiaseros,

    I am trying to activate Kaspersky Standard on another PC and I receive Activation error issues even though I only have 1 device in my managed devices. My license allows 3 total devices in my account so I don't understand why this is happening. I already removed any other devices and I only left 1, so I should be able to login with my kaspersky account on 2 more devices and activate kaspersky on those devices. Also, I have already contacted technical support and this is my incident ID: INC000016596383 I have also attached photos.

  12. Derek2

    How to stop Kaspersky from automatically renewing? (New Zealand subscription). I cannot find any way to do this under My Kaspersky / Subscriptions There are various Kaspersky sites that describe how do this, such as https://support.kaspersky.com/KPC/1.0/en-US/231328.htm, but the instructions don't work.

  13. ronaldTHOMAS
    Started by ronaldTHOMAS,

    how do i cancel my auto renewal

  14. cabat10
    Started by cabat10,

    Is there a problem with MyKaspersky server? I can't log in. It keeps returning "An error occurred. Please try again later." This is occurring on all devices. I have already successfully reset my password. Suggestions? Craig.

  15. Perilogic
    Started by Perilogic,

    It’s been 4 hours already and i’m unable to access my kaspersky. Is there some kind of maintenance or what?

  16. AmelSchib6
    Started by AmelSchib6,

    I currently use this https : //mailtester.ninja/ as a reference tool for sorting my email lists and recently I have the impression that it is slowing down a bit and that it is becoming slower. Has anyone else had a problem with similar software? Spoiler

  17. lightof7ustice
    Started by lightof7ustice,

    Hi, sorry to bother. Just for clarification, does e.g. noreply@@kasperskyeu.com officially belong to Kaspersky? I found email in the junk email folder. Kind Regards

    lightof7ustice
  18. SilverT
    Started by SilverT,

    Hi I have not been able to get into My.Kaspersky.com for 2 days now. The message reads. Can anyone provide an update on when this is done? "

  19. uco73
    Started by uco73,

    Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!

  20. LouisLewis
    Started by LouisLewis,

    Hello, I'm unsure how to phrase the subject. In case I have this activation code with someone else's my Kaspersky account. Is there a way for me to transfer it to my own my Kaspersky account?

    Flood and Flood's wife
  21. Nour444
    Started by Nour444,

    Hello, I'm on Windows 11 OS, I just renewed my license for Kaspersky total security, and went on to turn off the auto-renewal option in the Nexway portal through the confirmation email. after I fill out the fields to the login and password it just keeps prompting invalid token. as shown in the screenshot. P.S Auto-renewal was turned off when I contacted customer support. But I'd like to actually ACCESS the portal.

  22. Khaled M.
    Started by Khaled M.,

    Is there a problem in renewing my license in Egypt ????

  23. SystemInfo
    Started by SystemInfo,

    Good night guys. I've been using Kaspersky for a long time. Why is there a signature on my My Kaspersky account that stays there, since they are old and don't work because I can't delete them? to make the visualization better, keep old keys that are not used for anything. Users being able to do this removal is better for viewing because I have a lot of keys that are no longer valid and could be removed. Hugs, I look forward to this question. ?

  24. AdrianT
    Started by AdrianT,

    Hi, Received the following email: However there is a discrepancy between this product and the country registered in your customer account.In accordance with the international Tax collection regulation, we cannot confirm this transaction as it stands since the invoice country doesn’t match either your IP address or your payment method.Therefore could you please e-mail us by return a scanned or photographed document showing the same country as the invoice country which is "Bulgaria" ? Please note that a utility bill or an I.D. is an acceptable form of evidence.If your country of residence is not on the list provided, we kindly invite you to visit www . kaspersk…

    Flood and Flood's wife
  25. ADIGA
    Started by ADIGA,

    I can't login to My Kaspersky account due to failed loading in captcha, I tried multiple browsers and on different device with same issue.

    Flood and Flood's wife

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