My Kaspersky Latest Topicshttps://forum.kaspersky.com/forum/my-kaspersky-141/My Kaspersky Latest TopicsenE-MAILhttps://forum.kaspersky.com/topic/e-mail-40134/ Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!

]]>40134Sat, 30 Mar 2024 07:18:12 +0000Change activation email (my Kaspersky account)https://forum.kaspersky.com/topic/change-activation-email-my-kaspersky-account-40072/ Hello, I'm unsure how to phrase the subject. In case I have this activation code with someone else's my Kaspersky account. Is there a way for me to transfer it to my own my Kaspersky account?

Screenshot 2024-03-29 143553.png

]]>40072Fri, 29 Mar 2024 07:51:28 +0000The nexway portal does not workhttps://forum.kaspersky.com/topic/the-nexway-portal-does-not-work-25185/ Hello,

I'm on Windows 11 OS, I just renewed my license for Kaspersky total security, and went on to turn off the auto-renewal option in the Nexway portal through the confirmation email.

after I fill out the fields to the login and password it just keeps prompting invalid token.

as shown in the screenshot.Screenshot_1.png.e32d9ae1627a4279bb096f653d01b2f5.png

P.S Auto-renewal was turned off when I contacted customer support. But I'd like to actually ACCESS the portal. 

]]>25185Mon, 04 Jul 2022 10:45:08 +0000Activation code is invalid in this regionhttps://forum.kaspersky.com/topic/activation-code-is-invalid-in-this-region-39901/ Is there a problem in renewing my license in Egypt ????

]]>39901Thu, 21 Mar 2024 18:35:49 +0000How to stop auto renewal of Kaspersky subscription (Internet Security)https://forum.kaspersky.com/topic/how-to-stop-auto-renewal-of-kaspersky-subscription-internet-security-30866/ How to stop Kaspersky from automatically renewing?

(New Zealand subscription).

I cannot find any way to do this under My Kaspersky / Subscriptions

There are various Kaspersky sites that describe how do this, such as https://support.kaspersky.com/KPC/1.0/en-US/231328.htm, but the instructions don't work.

]]>30866Thu, 26 Jan 2023 18:11:08 +0000My Kaspersky account has a lot of subscription.https://forum.kaspersky.com/topic/my-kaspersky-account-has-a-lot-of-subscription-39761/ Good night guys.
I've been using Kaspersky for a long time. Why is there a signature on my My Kaspersky account that stays there, since they are old and don't work because I can't delete them? to make the visualization better, keep old keys that are not used for anything.

Users being able to do this removal is better for viewing because I have a lot of keys that are no longer valid and could be removed.

Hugs, I look forward to this question. 😐

]]>39761Sat, 16 Mar 2024 00:22:21 +0000Verificationhttps://forum.kaspersky.com/topic/verification-39645/ Hi, 

Received the following email: 

However there is a discrepancy between this product and the country registered in your customer account.In accordance with the international Tax collection regulation, we cannot confirm this transaction as it stands since the invoice country doesn’t match either your IP address or your payment method.Therefore could you please e-mail us by return a scanned or photographed document showing the same country as the invoice country which is "Bulgaria" ?
Please note that a utility bill or an I.D. is an acceptable form of evidence.If your country of residence is not on the list provided, we kindly invite you to visit www . kaspersky . com to select your country/region by clicking on the world logo displayed on the top right hand corner of the page in order to be redirected to the correct store:

mail sent by *****@*****.tld. Is it secured? Thanks! 

]]>39645Mon, 11 Mar 2024 11:13:06 +0000My Kaspersky Login Page Captch is Not Loadinghttps://forum.kaspersky.com/topic/my-kaspersky-login-page-captch-is-not-loading-39466/ I can't login to My Kaspersky account due to failed loading in captcha, I tried multiple browsers and on different device with same issue.

WhatsAppImage2024-03-01at12_50_01PM.thumb.jpeg.749e5d3fb449ac4dd5680ee8ce828069.jpeg

]]>39466Fri, 01 Mar 2024 09:56:24 +0000kaspersky can protect my e-mail?https://forum.kaspersky.com/topic/kaspersky-can-protect-my-e-mail-38971/ hello to all;

i have kaspersky plus account.

my question is kaspersky can protect my e-mail account? i receive tons of fishing e-mail round 10 / day. i am using browser for accessing my e-mail account.

thank you.

]]>38971Mon, 05 Feb 2024 01:17:42 +0000How to remove EXPIRED subscription from your accounthttps://forum.kaspersky.com/topic/how-to-remove-expired-subscription-from-your-account-35032/ How to remove EXPIRED subscription from your account

 

DELETE MY EXPIRED SUBCRIPTIONS 

KASPERSKY.jpg

]]>35032Fri, 14 Jul 2023 12:43:01 +0000I cannot login in Kasperskyhttps://forum.kaspersky.com/topic/i-cannot-login-in-kaspersky-38802/ I face a trouble to login in Kaspersky on the website and the software I don't know how to figure out this problem I need help here and Thanks .

Annotation 2024-01-26 114315.png

Annotation 2024-01-26 114337.png

]]>38802Fri, 26 Jan 2024 10:46:34 +0000Cant Find VPN for Kaspersky Plus apphttps://forum.kaspersky.com/topic/cant-find-vpn-for-kaspersky-plus-app-38309/ Hello everyone, I purchased Kaspersky Plus Plan and it was stated that there is unlimited VPN available to use. However on the app I can't seem to find it.... 

image.thumb.png.f23c08814b4cb08e954b71229bc6800b.png

]]>38309Tue, 02 Jan 2024 15:53:40 +0000Can't contact support. Can't remove kaspersky ad from desktophttps://forum.kaspersky.com/topic/cant-contact-support-cant-remove-kaspersky-ad-from-desktop-37724/ I cant contact support, broken links, etc. I cant get rid of the kaspersky ad on my desktop. It says I have the free version but I already have a subscription. See pic. Picture will not go away, no option to remove it. Don't know whats happening.
 

 

]]>37724Wed, 06 Dec 2023 01:39:25 +0000Encountering an HTTP 404 - Not Found Error while attempting to access My Kaspersky.https://forum.kaspersky.com/topic/encountering-an-http-404-not-found-error-while-attempting-to-access-my-kaspersky-37618/ I consistently encounter the HTTP 404 - Not Found error when attempting to access My Kaspersky from the Internet Security dashboard.

```
C:\Users\abdul>tracert my.kaspersky.com

Tracing route to center-kl.geo.kaspersky.com [212.5.110.40]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     4 ms     4 ms     4 ms  dnsr4.sbcglobal.net [99.99.99.99]
  3     5 ms     5 ms     7 ms  192.168.1.1
  4    10 ms     9 ms     9 ms  172.168.10.1
  5     8 ms     8 ms     9 ms  185.14.249.193.tarinnet.info [185.14.249.193]
  6    14 ms    13 ms    27 ms  172.16.20.73
  7    29 ms    31 ms    22 ms  95.170.200.121
  8     *       22 ms    12 ms  5.23.0.6
  9    88 ms    85 ms    84 ms  if-xe-5-1-0-1-0.tcore1.it5-istanbul.as6453.net [5.23.0.74]
 10    82 ms    79 ms    79 ms  if-ae-8-2.tcore1.fnm-frankfurt.as6453.net [195.219.156.21]
 11    84 ms   128 ms    99 ms  195.219.156.146
 12   120 ms     *      118 ms  mskn17ra-lo1.transtelecom.net [217.150.55.21]
 13   119 ms   119 ms   118 ms  macomnet-gw.transtelecom.net [217.150.43.68]
 14   127 ms   115 ms   119 ms  fastethernet0-0.ncc-8.macomnet.net [195.128.64.67]
 15   152 ms   129 ms   134 ms  labkasperdtc-macom.macomnet.net [87.118.220.169]
 16   125 ms   154 ms   132 ms  ace.some-host.somewhere.com [212.5.80.2]
 17   120 ms   119 ms   147 ms  212.5.110.40

Trace complete.
```

]]>37618Fri, 01 Dec 2023 06:32:28 +0000How can I modify the payment method in my accounts?https://forum.kaspersky.com/topic/how-can-i-modify-the-payment-method-in-my-accounts-36460/ I followed the same method described on the site, but unfortunately I did not find an option that enables me to modify the payment method

What is the correct way please help me

image.thumb.png.d6969d08981cb98cf3d7071698866aef.png

]]>36460Mon, 09 Oct 2023 17:27:48 +0000Can't Contact Supporthttps://forum.kaspersky.com/topic/cant-contact-support-37689/ Hello

 

I purchased Kaspersky  VPN but not activated I did not receive activation code !!!

But my issue now I can't contact Support ???? the Web page missed up, all menus are mixed together!!! Drop down menus stays open !!! what is this nightmare

Tried 3 browsers on three different computers , even I tried my mobile without use

 

Please help

support page.JPG

]]>37689Mon, 04 Dec 2023 13:11:28 +0000Cannot login online to delete my online accounthttps://forum.kaspersky.com/topic/cannot-login-online-to-delete-my-online-account-37371/ Please can you advise how i can delete two accounts i created whilst trying to login, neither work and i have now deleted Kaspersky from my computer and no longer need it. I've logged in today via SSO and would appreciate if i could delete this login credential too after deleting the two orphan accounts

 

Thank you.

]]>37371Tue, 21 Nov 2023 13:49:42 +0000Change region from USA to Indonesiahttps://forum.kaspersky.com/topic/change-region-from-usa-to-indonesia-37122/ please Change region from USA to Indonesia

]]>37122Wed, 08 Nov 2023 06:25:48 +0000My Account is unable to verify.https://forum.kaspersky.com/topic/my-account-is-unable-to-verify-12503/Kaspersky has sent me email regainding verifying my email ID. As I click on the link it says the link is invalid and when i click resend link it happens the same.

I need to verify my account to contact technical support because i have recently reinstalled my Windows 10 and i have a Kaspersky Internet Security license of 1 year from which 273 days are reamining.And it says exceeded maximum number of activations.

Can someone please help me with this?    

Related issue: 9562

]]>12503Fri, 23 Oct 2020 06:48:39 +0000Cant login with Kaspersky account after changing passwordhttps://forum.kaspersky.com/topic/cant-login-with-kaspersky-account-after-changing-password-36939/ Hello,

Following the advise given in my account i set my account to prompt me to change my password every 180 days now i can't login. Also i have a login saved in my password manager for Kaspersky which saved without a username. Very confusing how can i just get a new password using my original email address which is linked to the version Kaspersky currently installed on my machine.

]]>36939Mon, 30 Oct 2023 13:16:30 +0000Unable to login to my Kasperskyhttps://forum.kaspersky.com/topic/unable-to-login-to-my-kaspersky-36767/ Just tried logging on to my mykaspersky account tonight and I'm having trouble logging in. I've figured there was a problem with my password so I tried resetting it but I just kept getting 'could not reset password please try again later' hundreds of times now and I'm concerned I've been locked out my account. Is this an isolated incident or are other people on here having similar troubles?

]]>36767Sun, 22 Oct 2023 21:17:59 +0000Where do I change my password?https://forum.kaspersky.com/topic/where-do-i-change-my-password-36560/ On account page there is tab Security and privacy but there is no option for a password change...

]]>36560Sun, 15 Oct 2023 09:13:36 +0000Couldn't stop auto renewal ?https://forum.kaspersky.com/topic/couldnt-stop-auto-renewal-35524/ Hi all, I try to stop auto renewal for my subscription but I couldn't.

I followed all steps but found nothing.

Also, I tried to reach chat support team and chat system keeps move me to automated chat !

 

steps sent to me on this link by kaspersky

 

KL box (kaspersky.com)

 

Screenshot 2023-08-14 170350.png

]]>35524Mon, 14 Aug 2023 14:09:09 +0000Unable to cancel Auto Renewalhttps://forum.kaspersky.com/topic/unable-to-cancel-auto-renewal-31183/ I have decided I do not want to auto renew my subscription to Internet Security. I am unable to delete payment details using the info supplied. I have email Support 3 times with the request my payment details are removed, to which there has been no confirmation this has been done.  Despite giving suffiecient warning it is showing on my account as payment pending.  I seem to be being ignored.  Help appreciated.

]]>31183Mon, 13 Feb 2023 16:14:47 +0000Is it possible to merge two My Kaspersky accounts?https://forum.kaspersky.com/topic/is-it-possible-to-merge-two-my-kaspersky-accounts-36234/ When I just registered my product, the form auto-completion changed my email address without my realizing it, and now I have two separate My Kaspersky accounts. Is it possible to merge them? When I went into one and tried to change the email address to the other, I was just told "that email address is reserved".

]]>36234Mon, 25 Sep 2023 20:23:48 +0000