My Kaspersky Latest Topics

Unable to cancel Auto Renewal

Mon, 13 Feb 2023 16:14:47 +0000

I have decided I do not want to auto renew my subscription to Internet Security. I am unable to delete payment details using the info supplied. I have email Support 3 times with the request my payment details are removed, to which there has been no confirmation this has been done. Despite giving suffiecient warning it is showing on my account as payment pending. I seem to be being ignored. Help appreciated.

How to find my payment credit card

Sun, 13 Sep 2026 06:02:28 +0000

My credit card I dont think I use for renewing my Kaspersky has just had a debit. Where do I go in customer support to check which credit card is set up to pay Kaspersky Internet security?

Kaspersky installation error on Windows 11 25H2

Mon, 07 Sep 2026 21:25:32 +0000

Dear Kaspersky Team,I am not an IT professional. It took me two whole days to figure out that Windows 11 25H2 does not include a 32-bit .NET runtime environment!!! To get the Kaspersky antivirus software to work, one does not need to download the 64-bit .NET for the system, but rather the 32-bit (x86) .NET 10 runtime!!!While this might seem like a minor and obvious issue to your developers, it causes serious problems for everyday users!!! Please publish this information and make it clear for everyone!Thank you.

Unable to access my.kaspersky login page

Thu, 03 Sep 2026 01:49:15 +0000

Uploading Attachment...Again, I am unable to access the https://my.kaspersky.com login page.

I have uninstalled firefox & install Chrome as suggested by Kaspersky.

I have disabled safe browsing.

I have added my.kaspersky to my manage exclusions list & I have tried to access my login page with a normal browser & the incognito browner.

The page timesout before I can get to the login page.

My operating system is windows 11 home & I am using kaspersky premium antivirus

Lost Access to Email used during Registeration and Don't have activation code

Sat, 18 Feb 2023 05:18:36 +0000

Lost Access to Email used during Registeration and Don't have activation code. How do I reset password without email? I do have license key.

KSOS Installers Unavailable, "Download" Buttons Disabled – Urgent

Mon, 29 Jun 2026 23:45:09 +0000

Dear Sirs,

My client owns a mid-sized company and purchased the KSOS product for Windows 11 from Kabum!. After creating the account on My Kaspersky and registering the license, it is not possible to download the installers, because the "Download" button appears disabled, making it impossible to download any of the installers.

In addition, the "Help" button, located on the same panel, only redirects to the website’s homepage, without providing specific support or relevant instructions, thus proving ineffective in resolving the issue.

Client Key Number: 356971E6-EF93-4A99-9248-A63E7383862A

I await your response and request urgency in solving this matter, since my client’s computers are currently without the KSOS software installed and therefore vulnerable to attacks.

Best regards

Unable to access my Kaspersky account

Tue, 30 Jun 2026 10:37:15 +0000

I need help with accessing my account. Every time I enter my password it wants to send a code to my Cell phone number AND THAT CODE NEVER ARRIVES VIA SMS. I NEVER get the code via SMS or text to my cell number. I do not like the fact that there are not alternatives to this such as 2FA or Email etc etc. Please help me.

I paid for this product and now I cannot access it any more because the Kaspersky system that is responsible for sending codes via SMS/TEXT is never arriving to my android device.

It's revoking my license so I cannot de-list the other devices that are connected to my account via the prior license because I cannot access my account because of the SMS never arriving to my Android device.

I have posted a screenshot of what I am trying to get through.I have requested the system to resend the code multiple times across various time stamps through out the day for the past day or 2 and until not still nothing has come through. I am connected to the WIFI,no issues with my WIFI, no issues with my cellular reception. Everything is perfect on my end. SO what is the problem???? Please help. I tried resetting my password and so on. I can't do anything because of this method. Please change this to 2FA or Email, these are far more reliable than an SMS/TEXT message.......

please and thank you.

Downloading Kaspersky

Mon, 08 Jun 2026 07:14:56 +0000

I have paid for the antivirus software and now have an account.Icannot downloadit-I keep getting a message"ew ran into problems try again later" day after day.Why?Have I just blown my money?

Is it possible to change the names of the managed devices in My Kaspersky?

Sun, 26 Apr 2026 21:21:25 +0000

I would like the name of the managed device to be more descriptive. For example "Intel P8Z77-V Deluxe" instead of Desktop-QQ5H5V3.

I don't see the option for this.

How can I give the remaining license to a friend?

Mon, 27 Apr 2026 08:18:20 +0000

So far I've installed Kaspersky on four devices out of the five I'm entitled to. I would like to give the right to the remaining device to a friend. How do I do that? Does he have to first open his account on My Kaspersky or does everything go through my account?

Cannot login to any of my account as SMS code is not receiving.

Thu, 19 Dec 2024 19:57:21 +0000

Four days now, support ticket is not answering.

I cannot get logged in to any of my devices, even have to create a new account to post a topic here.
I have 2FA turned on, just for mobile phone, and CANNOT receive any SMS code. I can receive any other messages normally.

Please help. It's been long. Support it poor considering that I have a paid plan.

Cant Find VPN for Kaspersky Plus app

Tue, 02 Jan 2024 15:53:40 +0000

Hello everyone, I purchased Kaspersky Plus Plan and it was stated that there is unlimited VPN available to use. However on the app I can't seem to find it....

Unable to Access Kaspersky Support Channels or Upload Files

Mon, 25 Aug 2025 03:49:19 +0000

I’ve visited https://support.kaspersky.com/ several times to submit an issue, but I cannot access the support chat. I also tried sending an email, but I received no confirmation at all—not even a simple “your message has been sent.”

I’ve gone through all the available support links, but none of them work. I also attempted to upload an attached report file (less than 10 MB), but the upload always fails with an error.

Can someone please clarify what’s happening? Is there an email address to contact the support directly?!

Free or Paid Anti spam?

Thu, 07 Aug 2025 12:01:05 +0000

In this offer, Kaspersky shows anti spam for free, but it isn`t! They charge it in anual subscription! What its going on, fellows? When I click the buttom, what apears is a bill to be paid, is it a joke?

Can't login to my account

Fri, 21 Mar 2025 19:12:11 +0000

I just created an account and paid the subscription but simply can't login. It keeps asking me to create a new password what I already did 100 times. Don't know what to do

SMS code not works!

Thu, 29 May 2025 11:02:36 +0000

Can't login to my kaperkiy

SMS code from my phone not works !!

Enter security code from SMS

We've sent an SMS with a code to your number +7985*****27

Is noreply@mail.account.uis.kaspersky.com legit?

Sat, 14 Jan 2023 13:30:54 +0000

Got an email saying that my account will be deleted since i haven't logged in for awhile now.

I can't add a phone number to my mykaspersky account ?

Fri, 25 Apr 2025 00:09:15 +0000

it is not possible to add this phone . the phone is from brazil . I put 55 and the number and it doesn't go ...

- It is not possible to send a message to the specified phone number.

A Mistake in the email

Mon, 17 Mar 2025 11:51:15 +0000

I am submitting this request to change or correct the email address associated with my Kaspersky account. This was due to an error when I entered the email address during the installation of the program and entered the activation code.

This is the correct email address:
*****@*****.tld
This is the incorrect email address:
*****@*****.tld

No longer have access to email used when signing up for Kasperky years ago so can't cancel subscription

Fri, 24 Jan 2025 16:59:03 +0000

I have had Kaspersky Anti-Virus for many years. My computer crashed and is no longer useable. I want to cancel my subscription and auto renewal. I haven't had to log into My Kaspersky for years. My login information is not working. I can't reset the password because the email I used when setting up my account is no longer accessible. I have filled out several online forms but have not had a response except for my email to *****@*****.tld who told me they couldn't help me with any technical issues. I don't know how to remedy this issue. I should also mention that I'm in the U.S. and apparently Kaspersky has been banned here. If that's the case maybe I don't need to worry about canceling my subscription. Maybe this issue will take care of itself. Looking for any kind of help or advice. Thank you!

Don't Try This At Home

Fri, 03 Jan 2025 19:00:01 +0000

Another person burnt by the changing from a great anti-virus company (Kaspersky) to the bottom of the barrel. Don't pay UltraAV any monies because they claim to be unable to find the payment. Even though proof (documents) was sent. Not a reputable company in my opinion.

Problem with connection

Sun, 22 Dec 2024 23:44:31 +0000

I bought Kaspersky premium and when install it prompt this error i checked internet and proxy settings everything is good but Kaspersky not working

My Kaspersky website is set to English but notice(s) and notification area (bell icon) is in another language

Fri, 15 Nov 2024 13:01:22 +0000

Hi,
I was just checking my Kaspersky license(s) the I noticed that notice(s) and notifications in notification area (bell icon) is in another language.

For example, when My Kaspersky just opened (by clicking menu from Kaspersky Standard > Profile) there are two notices. One saying I have to authorize first to access My Kaspersky, the other one is about Kaspersky PURE license isn't being used but in Spanish (notifications area also in Spanish). After a refresh, the notice and notifications area changed to French.

screenshots attached

All other element(s) still in English and the site is set to English (I even re-set it to English)

How and why did this happen?
My laptop region and language setting is English (Indonesia). Installed keyboard layout are English (active) and Japanese (inactive)

Change Display Name

Mon, 11 Nov 2024 21:23:52 +0000

I was surprised that the forum display name I decided on isn't already taken.
Then after seeing it, I realized why.

My settings page won't let me change it.

How can I modify the payment method in my accounts?

Mon, 09 Oct 2023 17:27:48 +0000

I followed the same method described on the site, but unfortunately I did not find an option that enables me to modify the payment method

What is the correct way please help me