Running Win 10 Home, 22H2

Have Kaspersky Total Security but despite following what directions I could, I cannot find the version number.

I have been getting notices for a couple weeks now that My KTS wasn't updating - It's set to auto update.

When I go and try to run the updated manually, it just shows as Failed.

I've questioned the KB, but nothing,  Tried nosing around myself to see if anything was mentioned anywhere, but nope.

It's making me nervous not to have my full protection.

Any hints or help would be greatly appreciated.

TIA

~m

When Kaspersky is installed on my Windows PC, NARAKA has problems downloading, updating, or connecting properly. I tried adding the game folder and launcher to exclusions, and I also tried disabling Kaspersky protection completely, but the issue still happens. The only way to make the game work normally is to uninstall Kaspersky entirely.

This makes me think the problem may not be caused by normal file scanning or application rules, but possibly by a Kaspersky driver, firewall component, web protection module, encrypted connection scanning, or network filtering layer that remains active even when protection is paused.

After uninstalling Kaspersky, NARAKA works immediately without any changes to the game. However, when Kaspersky is installed again, the issue may return. Could Kaspersky please check whether there is a known conflict with NARAKA: BLADEPOINT, its launcher, or its anti-cheat system?

I would appreciate guidance on which Kaspersky module might be causing this and whether there is a proper workaround other than fully uninstalling Kaspersky.

Some similar cases have also been reported here, and the only effective solution seems to be completely removing Kaspersky and then reinstalling it: https://steamcommunity.com/app/1203220/discussions/0/569290593938933121/

If this is an abnormal game-related issue or a known compatibility problem, please provide a clear warning or explanation so that I and other users can understand what is happening.

Wow!  They wanted photos of my driver's license or passport.  What?! 

Please note, that I am not purchasing an identity protection product.  With those products, I've only seen the requirement being a valid social security number.  Nonetheless, this seemed outrageous to me.  I wasn't registering my vehicle or purchasing a commercial airline ticket.  This was to renew a software product.

I eventually got a customer service representative on the phone.  That was fun.  He repeatedly said, "That is necessary to complete the purchase."  I repeatedly asked, "Why?" 

While talking with the representative, I looked up their sales processing service:  Nexway.  On that company's site, their privacy statement repeatedly states they can use your information in any way they wish.  This is data mining at its best.  Nexway will be packaging and reselling all that information to customers globally (they have offices around the globe).  You do enough without my knowledge that I don't need to willingly offer up information for which you have no need other than your organization's bottom line.  It is of no service to me.  My money should be service enough.

At my request, the service representative took my contact information and said a supervisor would be contacting me by phone.  He was kind enough to even ask what time was most convenient for me.  It sounded friendly and even sincere, but that was 4 days ago, and I've still not been called.  I doubt I will be.  Oh, well.

I don't give my hairdresser my social security number either.  It is not relevant to our transaction.

I will no longer be using Kaspersky products or recommending them to anyone.  It is unfortunate that they have chosen this invasive practice in their business.  I will not encourage or support it with my funding.

Thank you for the marvel you do!

May I ask what is the reason that might cause Kaspersky affect most of the host TLS connections?

The dear cURL, as always, one of the most magnificent tools for networking... It's the only one that stated an actual error, and today, with more time available, I checked more about it in the context of the Windows OS, since this OS is not my main but Linux, since at least 2006.

That is, if Kaspersky is enabled, eventually, TLS connections result in certificate revocation checking issues. For example, the following cURL command:

$ curl -sL -- 'https://example.com/';
# curl: (35) schannel: next InitializeSecurityContext failed: CRYPT_E_NO_REVOCATION_CHECK (0x80092012) - The revocation function was unable to check revocation for the certificate.

Sure, I checked all the CLR endpoints in the certificate chain the Discord returns, and it all worked, on both the common CLR port 80 and not - 443.
I also tried requesting the same exact URL on both the phone Wi-Fi and cell-network, and a VirtualBox Guest, it all worked, yet it didn't in this Window host.

As above, non TLS or CLR version worked, too:

$ curl -sL --ssl-no-revoke -- 'https://example.com/' | head -c 100;
# <!doctype html><html lang="en"><head><title>Example Domain</title><meta name="viewport" content="wid

Once I found out Windows stores these lists and CA in its own cache, I tried searching for the purge command, and it was:

$ certutil -urlcache * delete

Yet still, it did not resolve the issue.
Only when I disabled Kaspersky, and cleared the CLR cache once again, it worked.
After that, both the cURL received a safe response, and various programs, including Office and VSCode instantly received updates notifications and, well, started to work normally.

What causes Kaspersky to degrade the TLS connections that way, considering that connection to CLR servers succeed regardless?
It seems like this case must be related to the Kaspersky's TLS MITM technique that reissues certificates locally.

Best and kind regards

I’m sure I raised this topic the other day, it’s disappeared🤔
Let’s try again. 

Thank you🙏

Flood🐳

There’s no option to disable this in the settings and previous methods of deleting registry keys don’t seem to work either.

How do I get rid of these annoying notifications? Safe to say if there’s no way around it i’ll never be paying for this again.

1. Unable to launch Roblox, I receive an error message: "httperror: SslConnectFail.

2. Unable to log into microsoft onedrive

3. Kaspersky's Secured browser is crashing.

The weird thing is that the first 2 issue is fixed if I suspend Kaspersky, it solves the problem.

I tried to add these programs to the exceptions (as reliable application), but it is not saving it and I am not sure.

I need help how to configure kaspersky total security allow these applications to connect to the internet.

Please do let me know what information would you require.

Thanks!

If I select 'Yes, allow all network activity' then I see the PIA tunnel added in the 'Available networks' table

However, as it appears to be a different address(es) each time the next time you connect you get the alert

I have also unchecked 'Notify of vulnerabilities in Wi-Fi networks but it does not stop the alerts

Please can you advise how I can stop the alerts every time PIA VPN connects?

I recently purchased and installed Kaspersky Total Security on my Windows laptop. However, immediately after installation, I am unable to connect to Steam (Error Code: 105) and Riot Games (Riot Client / TFT).

While Google Chrome works perfectly fine, these gaming applications report "No Internet Connection." I have already tried the following steps but none of them worked:

1. Enabled Game Mode and Do Not Disturb Mode.

2. Added Steam and Riot Games to the Exclusions list and marked them as Trusted Applications.

3. In Trusted Application settings, I checked "Do not scan encrypted network traffic."

4. Disabled "Encrypted connections scanning" under Network Settings.

5. Disabled "Inject script into web traffic" under Traffic Processing.

6. Performed a full Network Reset in Windows.

7. Completely uninstalled Kaspersky (internet worked perfectly after uninstalling) and reinstalled it (internet blocked again).

System Details:

• OS: Windows 10/11

• Product: Kaspersky Total Security

• Network: Wi-fi

• Error: Steam Error 105 / Riot Client Connection Error

Is there a specific NDIS filter or network driver setting that blocks these gaming ports on restricted networks like dormitories? How can I fix this without completely disabling the protection I paid for?

Thanks in advance.

My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm  I get the following message when trying to login .

Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0]

I have tried to use trusted files etc but nothing seems to be working at the moment. 

For Whatsapp I get the following 

net::ERR_CONNECTION_RESET

Keeps happenning no matter what I do. 

Any idea how to solve this ? 

Any advice?

This happened after the Windows Update.

OS : Windows 11

Product : Kaspersky Total Security

I have been using Kaspersky and Slack together for many years. Very recently, Slack has broken for me and is unable to connect. I went through all the troubleshooting with Slack, including a total reset and was still unable to connect. However, when I disabled Kaspersky, it started to work again.

I narrowed this down further by going to 'Settings -> Network Settings -> Monitor selected ports only -> deselect 443'. Confirming and reopening Slack will cause the application to work again.

Naturally, I don't want to disable 443.

To reitterate: This appears to be a recent change as I have used both for years together without an issue.

Any ideas on how to fix this?

System:

• Windows 10 21H1
• Kaspersky Total Security - 21.3.10.39(i)

Screenshots:

With 443 enabled:

With 443 disabled, Slack connection is okay:

Thanks

Software Updater in Kaspersky Total Security is one of the best feature which is really helpful. It's automated updates of the software applications saves time and makes things easier.

However, I did come across an issue with Oracle VM VirtualBox. When this tool is automatically updated, it restarts the computer without approval. This mean all your opened windows get closed. Furthermore, sometimes when Oracle VM VirtualBox is automatically updated, the virtual environments created in this tool does not open and shows an error. To fix this issue, you need to do a clean manual reinstallation of Oracle VM VirtualBox and add the virtual environments again.

This is in Windows 10.

Moreover, the last time Oracle VM VirtualBox was automatically updated by Kaspersky Total Security, I did not have the above-mentioned issue. But, it still restarts the computer without confirmation.

My assumption is that when Oracle VM VirtualBox gets automatically update, the Oracle VM VirtualBox Extension Pack does not get updated. This could be a possible issue with virtual environments not opening.

The restarting needs to be suppressed.

Since a few days ago, several different pieces of software have completely stopped being able to connect to the internet: Whatsapp for desktop, Discord for desktop, Teams for desktop, Microsoft Edge and Google Chrome. Everything else still works normally, to the point I can access Whatsapp, Discord and Teams through the Firefox browser. I couldn't get any specific error message other than ERR_CONNECTION_RESET.

At first, I tried disabling both Kaspersky's and Windows' firewalls, and even disabling Kaspersky's antivirus didn't work either. Weirdly, today, I have tried again disabling Kaspersky and said pieces of software magically resumed being able to connect to the internet. Before that, I had tried several troubleshooting steps, without any success: (1) restarting the software; (2) clearing the browsers' caches; (3) installing the latest versions; (4) rebooting the computer; (5) restarting the internet connection; (6) connecting through wifi (I usually do so through cable); (7) resetting network settings as an administrator with Netsh winsock reset, Netsh int ip reset, Ipconfig /release, ipconfig /renew and Ipconfig /flushdns; (8) uninstalling all VPN software (I don't use VPN, but I'd read that some pieces of VPN software can still silently interfere with the internet connection).

The several steps I took, coupled with the fact disabling Kaspersky now enables said pieces of software internet access, point to Kasperky Total Security as the culprit.

I wouldn't be bothering you if this were a simple "add the blocked software to the trusted list", because all applications I mentioned are already in Kaspersky's trusted list, as shown in the attachments 1 to 5 (Tools => Manage applications => Application control). However, they can only work if I add them to another exclusion list, called "Exclusions", which be accessed by [Cog icon]=> Threats and exclusions => Manage exclusions (see attachments 6.1 and 6.2). I cannot overstate how weird this is: even though the pieces of software I mentioned are already in Kaspersky's own "trusted list", Kaspersky has started to suddenly and silently block them until I manually add them to another of Kaspersky's lists.

I'm asking for help because as a layman, I'm afraid that adding the blocked pieces of softwares to that specific "Exclusions" list creates a security risk, and, to be honest, the need to manually add softwares alreadly listed as trusted to another list looks a lot like a bug. I'd like to definitely and safely address this bug or, at the very least, know how can I safely restart using Chrome, Teams, Discord, etc.

My Kaspersky is in Portuguese, but I'm asking here in the English forum in order to broaden the support I can get.

Kindest regards,

Michel

Thanks

For testing purposes, I need the 2019 version of Kaspersky Total Security. Is it possible to activate the Plus license in Kaspersky Total Security? Please provide the download link for previous versions of Kaspersky Total Security.

When I originally installed the game I had no problems but after the 4th or 5th time I got the error below. I was told to try installing it on another drive which I did but the same thing happened. I have ran some tests by closing programs that might clash with the game and the only way it would load is when I turned off Kaspersky.

I have tried adding the .exe to exclusions and trusted applications but it still will not load the game when Kaspersky is running.

Can you please advise how I can fix this as spending £50 on a game I cannot play due to something Kaspersky is blocking doesn't sit right with me.

Any help would be appreciated.

Kind regards.

Since a few days, I'm not able to launch the secured navigation. I have the message "impossible to launch the secure navigation". I restart my computer a few times but the problem remains the same. Does anyone has the same issue or can help resolve this problem ? My computer is running under W11.

Thanks for your feedback

JD

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Error does not happen in Chrome or Edge.

Running Windows 7, Firefox 105.0.1, Kaspersky TS 21.3.10.391 (j)

This started hppening abou a week ago.