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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. ThomasT

    Hi, I’m using Kaspersky Free that works ok. Today, it proposed to move to another (free) version called Kaspersky Security Cloud Free. After clicking on “Upgrade Now”, it asks for login (that works ok) but then sops with error: “Failed to activate the subscription….” Thanks for helping me fix this. Thomas.

    • 6 replies
    • 1.5k views
    Flood and Flood's wife
  2. Guest

    This tablet driver is falsefully detected as a trojan https_://github.com/InfinityGhost/TabletDriver I don’t know how to submit this other than with this forum. Thank you Mod Edit : Link disabled

    • 0 replies
    • 6.3k views
  3. WaqassKhalid

    When I try to visit my website https;//youcloaked,com/ I get false positive. Can you guys please clean this up. Prevented downloading of a dangerous objectPrevented downloading of a malicious file or other object designed to infect your computer with malware that will slow it down, break the system or lead to other problems. You were protected from downloading this object by Kaspersky security. You can close this window with no risk. Detected at: 6/13/2021 7:39:44 PM Web address: https://youcloaked.com/ Reason: object is infected HEUR:Trojan.Script.Generic

    • 5 replies
    • 1.7k views
    WaqassKhalid
  4. Karzai
    Started by Karzai,

    I have paid to get a cheat on red dead redemption 2 but to inject the cheat you need to have the cheat loader. when i went to download the loader i got hit with a “visiting a dangerous website has been prevented” so i went on virus total, intezer and meta defender. only one av marked it on meta defender. and on virus total not even Kaspersky saw it. but on intezer is says it redirects straight to the login page so I'm thinking that's the reason none of them really caught it? The website is "https://www.fikitnetwork.com/home" The downloader is "https://www.fikitnetwork.com/downloadLoader". I'm just wondering if it could be a false positive and if its safe.

    • 2 replies
    • 5.2k views
    Flood and Flood's wife
  5. Márcio Silva
    Started by Márcio Silva,

    Hello everyone! I swear I already posted this issue earlier lask week or so, but I couldn't find the thread or even my own profile. So lets try again: I have Kaspersky Security Cloud 21.3.10.391 (h) in a Windows 10 21H2 environment. In windows explorer, file name extensions are NOT visible, because I want them to be hidden. Kasperksy is constantly warning me about it with notification popups all the time. I went to the options already and disabled a lot of notifications but it still pops up. I don't know what is the option to disable these notifications (if there is any). Thanks!

    Flood and Flood's wife
  6. korentas

    In the last month we noticed that downloads (whether using Chrome or Firefox) get corrupted while Kaspersky Security Cloud is active. However when Kaspersky Security Cloud is disabled, all files are downloaded normally and without any problem. This problem is particularly acute with compressed files. What could be the problem? Is it perhaps a bug?

    • 3 replies
    • 1k views
  7. Guest #7710
    Started by Guest #7710,

    I’m trying out the new FREE Security Cloud. In FF there is an ion with a badge notification, a number counting something...WHAT! I use Privacy Badger and those numbers are always very different. PS Why am I having such a difficult time with a simple search to find this answer; here or on google. No one mentions it, even the Kaspersky Support information. Thanks for your help! Kevlar

    • 0 replies
    • 1.1k views
  8. ayim
    Started by ayim,

    what is the best firewall for kaspersky security cloud

    • 0 replies
    • 2.9k views
  9. cearon
    Started by cearon,

    I have been using Kaspersky for the last four months with no issues. Recently I moved to a new house and contracted a new internet provider. still - no issues. Suddenly I have no upload speed. other devices in my home network show no problems. the only thing that worked for me was disabeling Kaspersky firewall. Any ideas what can cause this strange behavior? and what can solve it? Thanks

    • 0 replies
    • 1k views
  10. givemeatip
    Started by givemeatip,

    When I go to the link of my thread: https://community.kaspersky.com/kaspersky-security-cloud-11/why-it-takes-so-long-for-my-kaspersky-security-cloud-free-to-get-version-upgrades-17883 I get redirected to page not found. Why?

    • 1 reply
    • 893 views
  11. emaranhao
    Started by emaranhao,

    From time to time my keyboard (not the virtual keyboard) freezes and I have to restart Kaspersky to fix the problem. This problem has been happening for more than a year. Windows 10 x64 build 19044 Kaspersky Security Cloud 21.3.10.391

  12. NDABBRU
    Started by NDABBRU,

    Hello, Is there a difference in the time interval for updating the viral signatures between the free and paid version? Or do updates occur with the same frequency for both versions? Thank you.

    • 1 reply
    • 1.6k views
  13. homer1959
    Started by homer1959,

    Hi, I have installed KSC free yesterday. During the full scan the program returned over 10 millions of files !! The scan took over 3 hrs 45 mn . I had Bitdefender free installed previously and I never went over 710000 files and IIRC never took more than 1hr 45 mn to 2 Hrs 15 mn , same with window defender . What I did wrong ? should I reinstall KCS ? That doesnt make sense at all , any idea whats going on ? I didnt touch any setting other than asking to scan Detect other software that can be used by criminal in Threat and exclusion settings thanks for your help

    • 1 reply
    • 1.4k views
  14. homer1959
    Started by homer1959,

    Window report that I have 525000 files on my C: drive. Previous full scan with a competitor product report around that number of files scanned Kaspersky cloud free report that 10,78,362 files has been scanned How one interpret 10,78,362 ? Or how many files is 10,78,362 ? This number doesnt make sense as far as I know , I need to understand that Thanks for your help,

    • 21 replies
    • 3.7k views
    Flood and Flood's wife
  15. DaveyMames
    Started by DaveyMames,

    After about 24 hours of running a Full Scan it’s stopped on 99% complete with 7,099,557 files scanned with less than a minute left to complete the scan. That file count hasn’t changed in several hours. Why won’t the scan complete? iSwift Technology and iChecker Technology are enabled. I have Windows 7 64-bit with SP1.

    • 2 replies
    • 9.1k views
    Flood and Flood's wife
  16. Flood and Flood's wife

    Kaspersky Security Cloud, Full Scans, running 15+ hours, creating C:\Windows\Temp PR* +++gb “massive” files. Issue replicated on multiple computers, all with Opsys and Kaspersky software up to date. Kaspersky software uninstalled and reinstalled. 🤔 ❓ Why is Kaspersky using C:\Windows\Temp & not C:\ProgramData\Kaspersky Lab\*20.0\Temp or C:\ProgramData\Kaspersky Lab\ where logs are written to? Anyone have any sage advice please? Thanks in advance🙏

    • 1 reply
    • 5.8k views
  17. kievstar
    Started by kievstar,

    If I buy and apply a new annual security cloud license while I still have 123 days on current license, will my new license just be appended to existing subscription or should I wait to purchase new?

    • 0 replies
    • 974 views
  18. SOB666
    Started by SOB666,

    Im blocked from my own Gmail account by Security Cloud while using Edge, same happened when i tryed to connect Destiny Item Manager, plz fix these ASAP! I need to access my email without uninstalling your software! I tryed turning it off, also deleted your extension from Edge, nothing helped. it just says at the bottom of the browser page ‘waiting for me.kis.v2.scr.kaspersky-labs.com...’

    • 1 reply
    • 2.8k views
  19. Guest #19617
    Started by Guest #19617,

    I have been using Kaspersky for a little over a year now and all of the sudden now I have a notification telling me to turn Hardware Virtualization on. It has been enabled and working since when I first installed cloud free. Now its telling me its turned off the reason is “Hardware Virtualization is not available. The operating system is found not to be stable when using hardware virtualization. I did a google search for this problem and the only thing I could find were 2 threads saying this was due to a bug. Is this problem a bug or some sort of other issue?

    • 1 reply
    • 1k views
  20. MrMineBro10

    I don’t know why but I used many virtualization software before like Windows Sandbox, VirtualBox,… but only Kaspersky said that “Hardware virtualization is not available. Incompatible hardware or software detected”. Kaspersky hardware virtualization settings.In the Windows Features settings, there’s only Windows Sandbox is the feature that I enabled. Is it compatible with Kaspersky? If it not compatible, is there any alternative for Windows Sandbox that compatible with Kaspersky? OS: Windows 10 Pro - Build: 19043.1248 Kaspersky Edition: Kaspersky Security Cloud - Free Kaspersky Version: 21.3.10.391 (g)

    • 2 replies
    • 3.1k views
  21. Domm
    Started by Domm,

    I’m using Kaspersky Security Cloud Free and after installing some basic programs programs (clean windows install) I noticed that HW virtualization is disabled. I have no Windows Hyper-V installed: However I have installed VirtualBox and Android Studio with Android Virtual Device. I’ve tried uninstalling them both, but It didn’t help. What should I do to enable HW Virtualization? VirtualBox works fine. It’s not Hardware issue.

    • 2 replies
    • 2.3k views
  22. amralaa

    I bought Kaspersky Security Cloud Personal and I want to know whether there is a difference in protection and whether I can be reassured with Kaspersky Security Cloud Personal

    Flood and Flood's wife
  23. Saoirse
    Started by Saoirse,

    Hi/Bonjour, Whilst running Kaspersky scans, this error comes up, and I must confess I am unsure what to do with it. The grs.dbankcloud. com address seems to be some sort of Huawei cloud address on googling it, but to be truthful I don’t really know. So - if I “add to exclusions” does that mean that Kaspersky will or won’t scan it? If I “ignore” presumably it won’t ever be scanned (per the text beneath the “ignore” button”)? What would you Kaspersky experts recommend “Ignore”, “add to exclusions” (and what does that actually mean?) or “Ignore and remember”? Any hints, tips, or background info you can give would be appreciated. Thank you/merci a vous S

    • 0 replies
    • 4.3k views
  24. ATraveller-73
    Started by ATraveller-73,

    hello, I recently installed Kaspersky and I’m trying to understand the functions provided. In short, the WiFi monitor keeps showing that my television is connected, on both my phone and my computer, both of which are on the 5G network. Looking through the details, I can see that the IP address and the MAC address are correct, but my TV should have all WiFi connections disabled. Also, I’m seeing it as being online unrelated to whether the TV is online or not. Looking just at the router interface, it is connected to the Ethernet Interface, and is off when the TV is off etc. I can’t see it on the WiFi interface at all. Out of curiosity, I did a tracert to the in…

    • 3 replies
    • 2.1k views
    ATraveller-73
  25. PerOle

    When running Kaspersky Free AV today on my imac, it detected a malware called HEUR:Trojan.Script.Generic. However, when trying to solve this issue, Kaspersky Security Cloud returns the message that it cannot disinfect the object since : The object cannot be found. Only choice is to ‘skip the step’. However, the problem is still flagged in the security cloud overview as ‘not resolved’. I am running Windows 7 on an imac (bootcamp). Has anyone experienced this issue ? And how did you deal with it ? Can it simply be a false positive ? And if so, how do I find out ?

    • 3 replies
    • 2.3k views
    Anton Mefodys

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