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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest

    Hello! A few days ago I downloaded the Kaspersky Security Cloud – Free edition and allowed it to install it’s extension on Chrome. It didn't take long for me to notice that it didn't work very well, for example the CPU usage jumped to 80%+ when I entered certain sites. Then I removed the extension. What I want to know, if it is normal for when I search on Google for there to be green shields (URL Advisor?) even without the security extension installed.

    • 4 replies
    • 6.8k views
    Flood and Flood's wife
  2. LaBecanerie
    Started by LaBecanerie,

    Hello, I use Kaspersky Endpoint Security Cloud and I would like to add a trusted URL, but I can't find a "whitelist" or a place where I can exclude an URL from being blocked. I didn't find any option, could you help me? Thank you!

    • 0 replies
    • 7.6k views
  3. Rad Ford

    Hello, I’ve started to encounter a strange problem with the UI in the free version Kaspersky Security Cloud. The problem is that when I try to click any of the buttons, they dont work. I have a video showing that problem: Kaspersky Problem - YouTube My computer runs 64 bit Windows 10 Pro 21H1 (OS build 19043. 1052) I have also attached a file that contains System Information. I have tried to reboot my computer several times, and also updated Kaspersky Security Cloud Free by uninstalling it and reinstalling it, but nothing helped me. The only way I’m able to get it working is by exiting Kaspersky and starting it again, but in urgent cases I would likely not have the time t…

    • 5 replies
    • 2.8k views
    FFreestyleRR
  4. Sogeki
    Started by Sogeki,

    Hello, may i know how to add kaspersky secruity cloud as an option in WinRAR virus scan? For example like which kaspersky exe file i should choose. I tried choosing avpui.exe but it is not working Would appreciate any help Operating system: Windows 10 Kaspersky application: Kaspersky Secrurity Cloud version 21.3.10.391

    YerliOyuncu919
  5. Sufian Azeem

    While running the Vector Works, Kaspersky Cloud is blocking its license due to which it keep on restarting.

    • 2 replies
    • 1.2k views
  6. KenGenKG05

    So, Kaspersky's idle scan detected a malicious file from AutoDesk left me wondering if this is valid since the application in question is a paid version.

    • 0 replies
    • 5.9k views
    Flood and Flood's wife
  7. Júlio Pradera

    Recently I've been having constant problems watching videos online. On some sites, like Netflix and Prime Video, I don't have any problems, but on others, like CTV, it's impossible to watch any video. Even YouTube crashes from time to time. On any site that I access (apart from those mentioned), I start watching any video, and after a few minutes of playback a message appears saying that the video cannot be played. Error code 241001 usually appears. The problem happens in all my browsers (Chrome, Edge, Firefox, Opera, Vivaldi and Yandex). I found a post from 2019 here on the forum from a person with the same problem, saying that it solved the problem by turnin…

    Flood and Flood's wife
  8. Merrifield
    Started by Merrifield,

    I notice that the VPN on my desktop has dropped two of the nations on the List since I have been using it, my mobile VPN still continues to keep the same List just fine but my desktop VPN has dropped to Nations. Can anyone explain why?

    Flood and Flood's wife
  9. nmuniz
    Started by nmuniz,

    Hello, I have a problem to find the vulnerability KLA12259. I looked into Reports > Vulnerabilities and the most of vulnerabilities are in this one (KLA12259 - no associated software) There’s no info about KLA12259 on internet. How can I solve this in the devices? thank you!

    • 5 replies
    • 1.5k views
  10. Guest #7295

    I just installed the Kaspersky Secuirty Cloud (free version). I first logged into my acccount for a website. After I finished working, I logged out and logged into another website; Kaspersky then warned me that I am using the same passwords for 2 different websites. I am a bit concerned since if it knows that I am using the same password, it must somehow save my password somewhere for comparison. I can disable Karperskey from warning me about the same password, but is it still saving my password secretly somehow? Is there a way to disable Kaspersky from saving my password? Are all the saved passwords secure? Thanks for your support.

    • 12 replies
    • 10.4k views
  11. BrianE
    Started by BrianE,

    Kaspersky Secure Cloud has advised me of a weak setting on my Galaxy A3 Andoid mobile, but I'm not sure what I need to do to satisfy the alert in Kaspersky so that it doesn't keep flagging this up. Can any advise please and provide precise steps to take?

    • 10 replies
    • 8.2k views
    Flood and Flood's wife
  12. FFreestyleRR

    Hello, Why the Weak settings control is keep showing the following setting: Windows: extensions are not displayed in file names since It is already covered in the Folder Options long time ago?

    • 0 replies
    • 1.3k views
  13. neonxeon

    Hello, First of all before i describe the problem let me establish the past situation. My OS was windows 10 v1809. I had KSC running on it for the past 5 months. before that I had Windows Defender, I am generally very careful online and after installing KSC I did a full scan and no threat was detected So my PC was clean. Yesterday I upgraded to Windows v1909 from an official ISO that I downloaded using an ESD tool from Microsofts server which was this : Link from a trusted forum that i have been a part of for many years which was this : Link I made a usb with the ISO and installed from usb using setup. Windows upgraded my pc without removing any drivers or programs t…

    • 0 replies
    • 1.2k views
  14. mantra

    hi running kaspersky cloud edition under w10 and w7 i have noticed that i can block and detect eicar when i click on the webstite eicar.com with firefox but not with chrome i’m using the last version of firefox and chrome in the notification , there is are you using firefox? are you using chrome? i haven’t installed kaspersky firefox extension or kaspersky chrome extension firefox without kaspersky extension work great and block the test eicar chrome does not detect it and download it is it normal ? thanks

    • 4 replies
    • 2.1k views
  15. Guest #18397
    Started by Guest #18397,

    I have designed a website for my business but the problem is the customer are saying that it get stuck when they are placing the order can you provide me a solution. Thanks

    • 2 replies
    • 1.1k views
  16. Guest #21582
    Started by Guest #21582,

    browsed and some say try uncheck inject script thing, i will try this after restart so it is so annoying wasted my time much. it was ok when i was using other security software. firefox hanging on loading state forever even basic websites. checked firefox inspect in console tab there are full of error messeges like this Firefox can’t establish a connection to the server at wss://ff.kis.v2.scr.kaspersky-labs.com/7D8B79A2-8974-4D7B-A76A-F4F29624C06BvHR8Fxb3_3LIlmkjCVcVPN2y_Pq_a5N_2WieRNkugg011jEou4CtVHgFo-Tl_lfYUYc5epnb2-7azfVzzJpzOQ/websocket?url=https%3A%2F%2Fcommunity.kaspersky.com%2Ftopic%2Fnew%3Ffid%3D12&nocache=1620874663618. *** os- win browser-firefox

    • 16 replies
    • 3.2k views
    Anton Mefodys
  17. BigHotStud

    So, one day I was looking through my %appdata% folder, looking for error logs since I was modding a game, only to come across "Goldberg steamemu saves". It caught my attention and checked it out, only to find .txt files inside of it. I found out that this belongs to Goldberg Emulator, but I never downloaded it. I looked online and found a post saying a game repack can have it. Though, I haven't pirated any games in over a year and haven't done so ever on my current installation of Windows. I also checked the creation date of the folder and it was created around a year ago on my current Windows installation. I found some info that it could've been created by game repa…

  18. Guest #20845

    What Desktop OS and Desktop web browser do Eugene Kaspersky and other security researchers use? What Mobile OS and Mobile web browser do Eugene Kaspersky and other security researchers use?

    • 0 replies
    • 750 views
    Flood and Flood's wife
  19. amr alaa

    What do I do when the license expires? When the license expires, I want to continue with the free version of Kaspersky Security Cloud I trust the company Kaspersky because they offer a powerful free version.

    Flood and Flood's wife
  20. kandi8000
    Started by kandi8000,

    When I connect to a new Wifi network, KSC shows me the following prompt: New Wi-Fi network (secured) detected ... No, block external access to computer Restrict, but allow shared access Yes, allow all network activityI do not understand exactly what these options mean and when clicking on the little help icon, it opens a non-existing resource in the browser (404). I assume that these correspond more or less to the Windows firewall categorization of networks “public” and “private”, but since KSC does not include a firewall and my PC is protected by the Windows firewall, I do not understand the purpose of this prompt nor the meaning of the middle button. It would be nice if…

    • 9 replies
    • 2.7k views
  21. David27

    I’ve noticed that Security Cloud for Android doesn’t include Antivirus. When installing Security Cloud, you still have to download Internet Security (Antivirus & Anti-theft) separately. You have to keep both apps running and draining battery, why? It’s not like on PC where Security Cloud replaces the Antivirus. Also on android, I’ve found that there isn’t anything worth having on the free version of Security Cloud, everything useful is in the Antivirus app. So, what’s the deal with Security Cloud for android?

    • 2 replies
    • 1.9k views
    Flood and Flood's wife
  22. Guest
    Started by Guest,

    If anyone has any information on what firewall you are using with Kaspersky free antivirus i would like to know as at the moment… I am struggling to find a firewall that actually works i wanted to use comodo but ran into problems. If anyone has a alternative or maybe a way to make comodo firewall work with Kaspersky free antivirus i would appreciate it. Anymore information on this matter will be gladly recieved. Thanks.

    Flood and Flood's wife
  23. BigHotStud
    Started by BigHotStud,

    I googled some stuff and it turns out one of the websites I visited, I think, attempted a driveby download. Kaspersky didn’t even let the page load fully and exited it, putting me into the “Prevented visiting website” page. I clicked on the address again in the history tab to check what the message was and it put me into the same webpage. I also threw the link through VirusTotal and each link got at least one detection. Here are the links in question: "https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjZhYjwkpXzAhWWyosKHZ3FAw0QFnoECAMQAQ&url=http%3A%2F%2Fweathergroup.com%2Fobsqsyzi%2F89aa50-youtu…

    • 9 replies
    • 3.2k views
  24. RaknaX
    Started by RaknaX,

    I recently received a warning from Kaspersky that "HEUR:Trojan.BAT.SoftFire.gen" in "C:\Windows\ros_end.bat" virus has been detected. What is this virus? What could it have come from?

    • 0 replies
    • 4.6k views
  25. emrerencber

    Hello. I will buy Kaspersky license. But what is the difference between Total Security and Security Cloud Personal? I would like to learn the differences especially for protection purposes.

    Flood and Flood's wife

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