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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest
    Started by Guest,

    Hello! I am using Kaspersky Security Cloud (free) on Windows 10 Pro 21H1. The language on the app is in Norwegian. My laptop has been in Swedish for a while, but it's not anymore. All my language and region settings are correct (Finland). I can change the language to English in the app by clicking shit + F12, but its only temporare and I can't find any language settings in the app. I would prefer video/picture answers, so I will know exactly where to click. I have searched for many tutorials, none of them worked, even the one on kaspersky help website didn't help. Thanks! ?

  2. Why
    Started by Why,

    Just downloaded Kaspersky Security Cloud Free, but It says I have 21.7.7.393 Kaspersky Free in "about" Using Win7 set at maximum 1440x900 max resolution. Display for Kasp is too wide for screen, and requires me to use mouse to move it left or right to see all. There is no "window" option, only "minimize" or "exit". I could find no settings to adjust it within the program. Guessing the programmers got *****, and decided EVERYBODY has a HD screen display? Anybody know a fix? I chose it because the recent software upgrade from AVAST assumes I have a super computer with a zillion GB of memory, and reduced me to a crawl unless I turned off the protection. …

  3. Daniel Free
    Started by Daniel Free,

    The "Where is my device" feature turns off about every other day on my Samsung Galaxy S22 phone. Software info: One UI ver: 5.1. Android 13. Any suggestions what to do?

    Flood and Flood's wife
  4. SlizerTheChosen

    HI everyone facing the weirdest issue I have faced. I have Kaspersky Security cloud It causes issues for me in steam like during remote sharing/steam link to tv , However the weird issue is If I uninstall or remove Kaspersky completely Steam will always be in offline mode and will not connect to the internet If I install kaspersky security cloud back then steam will start working in online mode I have tried installing and uninstalling steam this issue seems like a major problem. I have clean removed Security cloud using Kaspersky removal tool as well. I did not face this issue with Kaspersky total security or anything but its mainly with security cloud I tried instal…

    Flood and Flood's wife
  5. homer1959
    Started by homer1959,

    When I look at the system watcher screen its always like avp start and stop within minutes and or second , is this normal

  6. roadlesstraveller
    Started by roadlesstraveller,

    I got my renewal notice today by email. It shows an old home (postal) address. Where do I need to go on My Account to amend this? (I use Windows10)

    Flood and Flood's wife
  7. Garb
    Started by Garb,

    Hello, I have the same problem as that discussed in the following thread: However, the thread has been closed in 2021 without providing a final resolution. Can you please fill me in on the way to fix this issue? Thank you very much.

  8. rv 419 68
    Started by rv 419 68,

    Kaspersky opened up today and asked me to press a button to learn more about switching to their new free version. Still, when I press this button it takes me to the website about the learn more for a split second then puts me into the main Kaspersky page and in french for some reason (I'm Canadian but I haven't set my language to french at all.)

  9. rv 419 68
    Started by rv 419 68,

    So, Kaspersky launched up for me and said to press a learn more button about what to know when switching from Kaspersky security cloud free to their new version. When I press the button it shows me the Learn more website for a split second then redirects me to the main Kaspersky site in french (I'm Canadian but I don't speak it) Why does this happen?

  10. Pastel
    Started by Pastel,

    It's seemed my Kaspersky Security Cloud block my Bing Copilot. I have to Shut down Kaspersky in order to use Bing Copilot.

  11. Raiden
    Started by Raiden,

    The irony of Kaspersky banning RT. I am living in Western Europe where RT (www.rt.com) is banned. So I finally set up a vpn to access that site and then lo and behold a Russian antivirus software of all things is what is now blocking it. The irony. This started this week. Three or so days ago. I tried to troubleshoot and found out that Kaspersky is not claiming the domain has malware but rather that it is preventing access to the site under the guise of one of Kaspersky's extra features: the "Encrypted connection scanning" thing. What's this nonsense? I really don't want to put a URL in my anitvirus to be bypassed (right now in order to access the s…

  12. mokaz
    Started by mokaz,

    hi there KL teams, As we already have the "Pause Protection" menu item, I'd really appreciate a "Pause Notifications" button as well. Thus completely silencing the app for a given amount of time (1h/2h/4h/1day).. It is a bit annoying when a popup show's up in a middle of an online meeting while you present something... Also there are some screen notifications from features like "Secure Keyboard Input" which, if possible, I'd like to "discrete". Let me know, Cheers, m.

  13. Sylver Cheetah 53
    Started by Sylver Cheetah 53,

    Hi! I can not find free version, anymore. Help me find it, please. I need a link. Thanks. regards, DANIEL (Romania)

    Flood and Flood's wife
  14. BLeja
    Started by BLeja,

    Why am I getting messages saying “unable to check link; Please be careful browsing this site“ when I’m not using my phone? Sometimes there will be 10+ such messages that appear overnight (they also appear during the day). When I click it, it just takes me to the Kaspersky app on my phone - no explanation of what link or site it’s referring to. Thank you, Beth

  15. ccm58
    Started by ccm58,

    I am using Kaspersky Security Cloud Free. I have a question about Trusted Applications in Settings. All I want is for KSC not to interfere with some applications, not to scan files which they open and not to scan the program files every time I open them. I am not sure what some of the boxes mean. The Kaspersky online Help doesn't explain in detail to the average user what they mean, Can anyone recommend which boxes to check?

  16. NDABBRU
    Started by NDABBRU,

    Salve, vorrei sapere se Kaspersky Security Cloud Free protegge anche dagli attacchi di port scan. Grazie.

    Flood and Flood's wife
  17. UEFI Rootkit
    Started by UEFI Rootkit,

    Kaspersky Security Cloud will absolutely, positively NOT honor the exclusion of "*HackTool.Win32.RouterScan.a". UDS,HEUR, and VHO have been added for both the executable file and its accompanying "librouter.dll" file. To clarify the object exclusions: UDS:HackTool.Win32.RouterScan.a (RouterScan.exe) HEUR:HackTool.Win32.RouterScan.gen (RouterScan.exe) HEUR:HackTool.Win32.RouterScan.gen (librouter.dll) HEUR:HackTool.Win32.Convagent.gen (librouter.dll) UDS:HackTool.Win32.RouterScan.a (librouter.dll) VHO:HackTool.Win32.Convagent.gen (librouter.dll) All of these have been added to the threats & exclusions list, but KSC continues to block …

  18. NDABBRU
    Started by NDABBRU,

    Hello, i would like to know if the Kaspersky Security Cloud Free email protection module also protects the email client: "eM Client" Thank you! Nunzio

  19. eziowar
    Started by eziowar,

    Hi, in Exclusions settings under manage exclusions when i add something to get excluded by kaspersky security cloud , should i uncheck or check the boxes under selected only under protection components segment - please see screenshot?

    Flood and Flood's wife
  20. dachinster

    Good day, I recently got a Samsung S22 Ultra and have Kaspersky Security Cloud Family. I got an alert when I installed Kaspersky that Safe Browsing is not enabled, however when I go through the steps and I reach the Accessibility page and click Installed Apps, I see Kaspersky there and when I click it, I click Allow, but after a second or two, it just returns me to the page with the Accessibility> Installed Apps and I see Kaspersky as Off. I tried rebooting my phone and updating all the apps, and everything is up to date, but the issue persists. I migrated from a Samsung Note 10+ and I never had any issue on this phone.

  21. SunnyTan
    Started by SunnyTan,

    HI, can i ask how to perm solution for kaspersky, my phone vivor v25 pro , everyday asking once i on kaspersky apps, can it be fixed or i will thinking on stop subscription if no solution since KASpersky unable to resolved it. my tablet passsword manager until now, it unable to resolved as EVERYDAY ASKING FOR PASSWORD.... PLEASE STOP SELLING IF THIS KIND OF BUG NOT RESOLVED.

    Flood and Flood's wife
  22. Nick3722

    For a couple weeks now I've been unable to connect to both the Steam and Epic Games Launchers. After a lot of troubleshooting I was able to narrow the cause down to Kaspersky Security Cloud specifically. I have been using Kaspersky for over two years now with no issue but suddenly it started preventing connections. I found that I have to completely close Kaspersky in order for both launchers to be able to connect, I can't just pause protection. I tried disabling things in the settings that made sense to me and adding them as trusted applications but nothing seemed to work. Any suggestions would be appreciated, I don't want to have to turn off my anti-virus every time I wa…

    Flood and Flood's wife
  23. IanRC

    Most of the time password manager works fine with only the appropriate login names and passwords displayed for any particular website. However, for one particular banking website, when pressing on the Kaspersky key next to the login name field on the login webpage password manager displays virtually all the stored login names it has saved rather than the login names for that particular website. This means I have to scroll through all the other account logins to find the login name for that particular website. I have previously reported this issue to support but it remains unresolved. Grateful for any potential solutions.

  24. Claw
    Started by Claw,

    I had to reinstall Windows 10 and when I went to reinstall Kaspersky Cloud Free it sent me to Kaspersky Free which is fine with me. But after installing Kaspersky Free it says I can't activate it without an activation code, which I have to purchase. Why do I need to do that if it's free?

  25. Jac0
    Started by Jac0,

    hi, looking for my phone and no luck w Google's Find my device , nor ringing it from another phone, I deviced to try the feature of Kaspersky's Security Cloud to sound an alarm on my phone... I went to devices and get to read : "How do I turn on? Open the Kaspersky Internet Security for Android app on your device and turn on the Alarm feature." Pretty neat to have a feature designed to find your phone (so when you DO NOT have it with you) to be off by default , and only to be turned on via the phone itself ! No, there must be a way to do this remotely , and I found indication of such possibility here (https://sup…

    Flood and Flood's wife

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